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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.7
869 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 869 reviews

October 27, 2014

The most tricking, devious people!!! Please., if you can avoid this dealer The most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to More

by crz666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Leithauser
October 24, 2014

First time buying a new car, awesome experience!! As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more pati More

by mesaluvr9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armand Amany
October 20, 2014

Extatic with our new Jeep Wrangler Unlimited I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand A More

by 1Quincu1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ale Toueg, Dan Leithauser, Armand Amany
October 15, 2014

Great Experience w/Mike & the Criswell Team I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldn’t be happier. A friend of mine recommende More

by Chickadii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Long
October 07, 2014

Excellent customer service. I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem More

by Jeep srt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
October 07, 2014

Worth the 5hr drive!!! After an attempted bait and switch at a local Fiat dealership that left me jaded with the prospect of shopping for a new car, I decided to search the More

by jturcotte33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Leithauser
October 01, 2014

Fantastic Experience I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. More

by JMC672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 07, 2014

Friendliness & fairness I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with More

by Erlerf09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Long
August 26, 2014

Money hungry, not customer focused. So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. Th More

by Erick Hazelquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denard Carey
Sep 02, 2014 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Sep 02, 2014 -

Erick Hazelquist responded

Not sure what there is to work out at this point. My experience was absolutely horrendous and there's no fixing that.

August 19, 2014

Leon was awesome!!!! I went to this dealership because my Costco disc was at this location. I met with Leon Travis. From the very beginning of our phone and email conversa More

by y3martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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