Criswell Chrysler Jeep Dodge RAM and FIAT

Review for Arnold Garcia Dear Mr. Garcia: Buying a car from Criswell of Gaithersburg was an unique experience. My wife and I have been buying cars continuously for over 50 y Dear Mr. Garcia: Buying a car from Criswell of Gaithersburg was an unique experience. My wife and I have been buying cars continuously for over 50 years. From French, German, American, and Italian models to, now, this Serbian (Italian) Fiat 500L. Purchasing so many cars put us in contact with a number of companies, car dealers, financial institutions, and business managers, the majority of which have created a few or more than a few unpleasant situations. We reach the conclusion that we were in need of a new car. We were expecting once again to go throughout the unpleasant experience of buying a car. We began the process, and at the end we found that buying this Fiat from Criswell was an example of knowledge, professionalism, courtesy, and decency that made us believe we were dealing with old friends. We thank you all...especially to Kevin from his managerial position to Mr. Arnold Garcia in his selling expertise. We thank you all. Alberto Gamez MD Mary Gamez MD More

Buying a 2014 Grand Cherokee Overland This was an excellent experience. Mike Long, the Criswell salesperson, was exceptionally knowledgeable about the vehicle I was interested in--the Gra This was an excellent experience. Mike Long, the Criswell salesperson, was exceptionally knowledgeable about the vehicle I was interested in--the Grand Cherokee Overland--and worked a very acceptable & fair price. Likewise, the finance department person, Dan Leithauser, was also very knowledgeable and processed the loan quickly while also explaining all options. They were always courteous--which is what you expect--and very professional. This was the 2d time I bought a Grand Cherokee from Criswell and they are far superior than the previous Gaithersburg Jeep dealer. More

Detour!! Detour!! Terrible just terrible. I went in Detour!! Detour!! Terrible just terrible. I went in for a Dodge Dart and ended up wanting to buy the stylish New Jeep Cherokee. Where to begin..whe Detour!! Detour!! Terrible just terrible. I went in for a Dodge Dart and ended up wanting to buy the stylish New Jeep Cherokee. Where to begin..where to begin? It was so new, I had to order my vehicle. 1) They entered the ordered in wrong, plus after the promises of a 3-4 week arrival, thankfully, it still hadn't showed up. I should've took that as a sign of incompetence. I eventually found a vehicle on their lot that had similar packages that I wanted, except heated seats- I went with them installing it. Unbeknownst to me they put in a single stage switch (High Heat only) plus it was not put where the traditional buttons are. Instead they were put under my armrest. I was not informed they were going to be installed there and that I wouldn't have a high-low option. When addressed they told me I'd have to pay extra for them to put in the new switch and that the location of the buttons couldn't changed. Wish I had know both, so stay away from any aftermarket suggestions. When they needed to send it back to the installers in the morning, they wouldn't even pay for a $40 rental car so I could get to work. I should've went with my gut on this place. When financing they told my approval check from my credit union wasn't acceptable and that they needed me to fill out their credit application as back up in case the check didn't go through. Really? Working with the finance guy wasn't much better. He was aggressive, pushy and didn't want to go over the numbers with me. His excuse- "I don't get involved in the deals/numbers that sales give". Absolutely playing ignorant. Within my first two weeks of having it I was already in Service. Crappy experience there as well. They told me the vehicle was still adjusting to my driving patterns and that everything would resolve on it's own. Wow-Come on! Plus when I needed my front plate bracket mounted they wanted to charge me for it. Crazy stuff! One thing after another. If I wasn't strapped to get a car, after waiting a month- I would've left at the first sign of trouble. I recently got a great deal trading that Jeep in. It was slow- zero torque, the entertainment options had glitches, a fan belt was chirping, plus the engine wouldn't shift on time. The vehicle and the experience were terrible that changed it for the new 2014 Volvo XC60 I used to own. Save yourselves and go to Darcars of Rockville, way more professional, better buying experience and guess what you can get a rental car with no hassle. RUN!!...Don't look back, I promise you, you aren't missing anything. More

We visited several Jeep dealerships in the Washington, DC area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgable about the area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgable about the vehicle we wanted to purchase (Jeep Wrangler Unlimited). He had a strong knowledge of all the options and trim levels and he walked us through the purchasing process. We left the dealership with a deposit down on a new Jeep and felt confident with our purchase. More

I can't say enough good things about Criswell Jeep and its associates! This was the third dealership we visited in our search for a Grand Cherokee SRT. The showroom was clean and well organized. Th and its associates! This was the third dealership we visited in our search for a Grand Cherokee SRT. The showroom was clean and well organized. The private offices allowed us to talk directly with our associate (Mike Long) without any distraction. Mike had great customer service skills, heard what we wanted and worked hard to help us come to an agreeable price. Mike was personable, trustworthy, honest and an overall great sales consultant. We would return to this dealership and Mike Long to do business again in the future. More

After a long and very frustrating day at another dealer, we stopped in and met with Leon Travis. I was pleasantly surprised to have such a positive experience. I knew exactly what I wanted and wanted to pa we stopped in and met with Leon Travis. I was pleasantly surprised to have such a positive experience. I knew exactly what I wanted and wanted to pay for it, as well as what I wanted for my trade in. Leon was able to meet those needs in a timely fashion, with none of the typical car salesman run around. I would and have recommended Leon and Criswell to others. More

Valerie could noy have been nicer. In fact, since I was in for an oil change, she noticed I had tire damage that needed immediate attention! in for an oil change, she noticed I had tire damage that needed immediate attention! More

I visited the dealership in the fall just looking to see the new Cherokee and see if it would meet my needs and fit my price range. On my first visit Mike went out of his way to show me not only the base le the new Cherokee and see if it would meet my needs and fit my price range. On my first visit Mike went out of his way to show me not only the base level Cherokee but also the higher end Trailhawk I would end up purchasing. Every time I spoke with Mike he leveled with me on information and answered all of my questions no matter how small. When my wife and I were ready to order the vehicle Mike again went out of his way to make sure we got our order in as quickly as possible. The order process did not go smoothly due to errors on the Jeep corporate end and I have expressed this in an earlier survey. During this time Mike did his best to smooth out the bumps of which there were many. He even handled the criticism in the survey professionally. My intent in filling out the survey as I did was to reflect on Jeep corporate, not Criswell. To anyone who wanted to do business with Criswell I would say that they will do everything they can and tell you the truth during the sales process. So listen to what Criswell says and ignore what the manufacturer says. More

Leon Travis was an outstanding sales consultant, remaining patient and professional throughout the process. Dan Leithauser handled my financing process, and as he did once before, was just great in remaining patient and professional throughout the process. Dan Leithauser handled my financing process, and as he did once before, was just great in getting things done efficiently and professionally. Both Leon and Dan went overboard in insuring that I was happy with my new Jeep purchase. More

Wanted to comment on our recent experience at Criswell where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill Flowers was excellent to deal with, very responsive and straight forward. We did not encounter any of the typical negotiation tactics (speaking with 5 different managers, etc) and even the initial price offered was very fair. I had done the research ahead of time so we discussed very openly with Bill some strategies to meet our budget requirements and within a few minutes we were set. The remainder of the process financing, paperwork etc was done very efficiently and without hassle. We would highly-recommend you put Criswell on your list when shopping for a new vehicle. More