Criswell Chrysler Jeep Dodge RAM and FIAT

New Car Lease We had just started our search for a Jeep. We have never owned a Jeep before, so we had ideas in our head of what we were looking for but we really di We had just started our search for a Jeep. We have never owned a Jeep before, so we had ideas in our head of what we were looking for but we really didn't know. We went a different dealership, but they just didn't seem interested in making a deal with us. Armand was very helpful in our search for the exact Jeep that we were looking for. Even though he didn't have the exact Jeep we wanted at the dealership, he offered to search for us and found a few that we may have been interested in. After talking to us more about the Jeeps, he persuaded us to test drive another Jeep just to see if we liked it. We thought we wanted a soft top, but test drove a hard top and fell in love. Armand was never too pushy and got us what we wanted. We weren't able to do the deal the same day, but Armand definitely never gave up on us, and we ended up with a Jeep that was much better than if we went with the first dealership. We extremely happy with what we got and will definitely go back to see Armand again! We had great customer service, and really we did not to spend that much time at the dealership. We felt very comfortable the entire time, and never felt pushed into something we really weren't interested in. More

Don't fear the Dealership! The days of avoiding the "dealership' for vehicle repair services are over for me. No longer will I hold the incorrect belief that I'll be charged mo The days of avoiding the "dealership' for vehicle repair services are over for me. No longer will I hold the incorrect belief that I'll be charged more, treated worse, or receive sub-par quality of work from this type of business. I make these statements with confidence due to previous, and recent experience at the Criswell Chrysler Jeep Dodge RAM - Service Center. Every employee I encountered treated me with a friendly, polite attitude. It's quite clear that customer satisfaction ranks as the highest priority at this establishment. I would like to extend a specific "thank you" to my Service Adviser, Mario Diaz for his genuine demeanor and grasp of true customer relations. All issues with my vehicle were thoroughly explained, service options were provided and promises were kept. What else could a customer ask for? I was completely satisfied with my service and will return to the "dealership" for all my vehicles needs. More

New Vehicle Purchase Wonderful overall experience! Warm, friendly, attentive customer service not only during the buying process, but after as well. Very highly recommend Wonderful overall experience! Warm, friendly, attentive customer service not only during the buying process, but after as well. Very highly recommend the Criswell Chrysler team. More

Tried to scare me into getting my car fixed I took my car in to get work done for a recall (free), but they didn't have the part, even though I booked this appointment. Then the service person t I took my car in to get work done for a recall (free), but they didn't have the part, even though I booked this appointment. Then the service person tried to intimidate me and scare me into getting my car fixed saying it was "dangerous to drive." She insisted that they couldn't release my car without saying it was "DANGEROUS to drive" on the invoice. When I told her I would have my mechanic look at it, she became angry and tried again to scare me into getting the car fixed there. I almost called the police because I didn't think she was going to give me my car back, even though I kept insisting on it. I took my car to my mechanic the next day and he didn't find anything really wrong my car and said it was NOT dangerous to drive. If you go to this dealership have an independent mechanic check your car out to confirm whatever they tell you. More

Used a Buying Service I was pretty happy with the overall service. I used TrueCar to have the price pre-negotiated, and aside from some computer issues (the Jeep that I w I was pretty happy with the overall service. I used TrueCar to have the price pre-negotiated, and aside from some computer issues (the Jeep that I wanted wasn't available), it was a pleasure. I got a great Jeep at a decent price and spent a total of 1.5 hours in the dealership. More

Recent Purchase We made a purchase and the ENTIRE staff that we delt with, were AWSOME and easy to work with. No problems, friendly, and willing to work with us, ans We made a purchase and the ENTIRE staff that we delt with, were AWSOME and easy to work with. No problems, friendly, and willing to work with us, answer our questions and helpfull. Great experience. We will definitely be working with them again. More

Excellent sales person Hyder was an excellent sales person, he knew the product well and was able to make a sale based on my first visit to this dealership. His knowledge a Hyder was an excellent sales person, he knew the product well and was able to make a sale based on my first visit to this dealership. His knowledge and excellent interpersonal skills made him stand out as an excellent sales person, that made the buying experience a very pleasant one, something that is often not said when purchasing a new vehicle. More

A pleasant car purchase experience The dealer is very friendly. Armand, the sales who worked with us is very patient and pleasant. He is particularly helpful when we have questions abou The dealer is very friendly. Armand, the sales who worked with us is very patient and pleasant. He is particularly helpful when we have questions about different features of this new model. The sales manager, Ale, is great as well. More

Criswell Jeep Review I just bought my first new car at Criswell Chrysler Jeep Dodge RAM in Gaithersburg. I am quite pleased with my experience at Criswell Auto and with my I just bought my first new car at Criswell Chrysler Jeep Dodge RAM in Gaithersburg. I am quite pleased with my experience at Criswell Auto and with my sales consultant, Foster Gambrell. He was very helpful and easy to work with. His sense of humor and friendly personality made for a pleasant car buying experience. I told him what I wanted and I drove home later that day in my new Jeep. It had everything I wanted and was offered at a reasonable price.To anyone looking for an easy and enjoyable car buying experience, I would highly recommend Foster Gabrell from Criswell Chrysler Jeep Dodge RAM in Gaithersburg. More

Great place to buy a vehicle I visited three other dealers in the the Baltimore area before coming here. From the start I told Jeff that he must want to sell a vehicle more tha I visited three other dealers in the the Baltimore area before coming here. From the start I told Jeff that he must want to sell a vehicle more than I wanted to buy one. After four hours @ the store we had a deal. It was worth the fifty mile drive. More