Criswell Chrysler Jeep Dodge RAM and FIAT

Fantastic Experience I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I have never purchased a car from Criswell before, however, with this positive experience, I will certainly be back. More

Friendliness & fairness I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with a lot of ease. Definitely the best car salesman I've ever worked with. More

Money hungry, not customer focused. So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. Th So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush. I'm in the market for a 300C. I have been working with Denard Carey. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best. More

Armand is a man that keeps his word!! Criswell+USAA=.59%!!!! After being given the run around by my local dealership in Newport News VA, I decided to shop around and do more homework on the Jeep Grand Cherokee I After being given the run around by my local dealership in Newport News VA, I decided to shop around and do more homework on the Jeep Grand Cherokee I was looking for. I went to another local dealer in Williamsburg and they were not willing to work with my USAA membership's car buyers program. I eventually lucked out and found the exact vehicle I wanted, but it was on a lot 3 hours away from me...at Criswell in Gaithersburg, MD. I could have had any of my local dealers do a DX for it, but it would have cost more, and frankly, I was tired of dealing with them. Thankfully, (on my behalf), my brother called and spoke with Armand Amany. Armand at Criswell was happy to honor USAA's TrueCar certificate, as well as the $1000 incentive and the $500 military rebate. Between my brother and Armand, they worked all the numbers out and the following day, we drove up to MD to buy the Jeep. To my surprise, I didn't even have to put down a deposit, so there was a good chance the vehicle could have been gone by the time I got there. Not only was the vehicle still there when we arrived, but Armand was waiting to greet us at the front entrance!! The papers were already completed and ready for my signature. It was refreshing to see a dealership and a salesman that actually CARE about the customers and the car buying experience. He took the time to make sure I understood everything about the vehicle, and even set up my bluetooth and programed the navigation for me. The finance portion was an absolute breeze. If you know exactly what you're looking for and what you are willing to pay, this can actually be a relatively pain free experience. I should mention that because they honored the USAA true car certificate, I was eligible for and received a .59% 36-mos loan through USAA. I couldn't have asked for a better experience all around. Thanks Armand!!! More

Leon was awesome!!!! I went to this dealership because my Costco disc was at this location. I met with Leon Travis. From the very beginning of our phone and email conversa I went to this dealership because my Costco disc was at this location. I met with Leon Travis. From the very beginning of our phone and email conversations he was great very nice, patient and took his time with me, and if any one knows me they know I ask a lot of questions. I want a safe and reliable car but most importantly one I can afford. Leon took at least 2 hrs with me and we went over car over car price over price to see what met my needs. My husband wanted to do other shopping which we did but----- but no one compares to the friendless and patience Leon had with me. I didn't feel rushed or pressured into buying car. I highly recommend this dealership BUT mostly I I recommend Leon Travis as your sales guys!!! worth the drive to see him and I will RETURN :-) More

Fantastic experience buying a Fiat with Hyder We didn't quite know what we were getting into, having never purchased a car from a dealership before (we were used car folks), but the experience was We didn't quite know what we were getting into, having never purchased a car from a dealership before (we were used car folks), but the experience was painless and (amazingly) enjoyable! Hyder was an advocate throughout the process, walking with us through the door all the way to purchasing the car several days later. He was candid, casual, and easy to talk with. He easily answered questions and was willing to admit if he didn't know an answer, but swiftly found the answer. He's a gentleman through and through. We were a little hesitant on the price, yet Hyder worked with us, and the manager, for what we consider a fair and (dare I say generous?) price. It was a pleasure working with him and should we be in the market for another Fiat he'll be our first stop. More

I felt good. A friend recommended Leon Travis and Chriswell. I live in DC and had to pass closer Jeep Dealerships to get to Chriswell. The longer drive was worth A friend recommended Leon Travis and Chriswell. I live in DC and had to pass closer Jeep Dealerships to get to Chriswell. The longer drive was worth it. Mr. Traves is both a knowledgable salesman (he answered all my questions satisfactorily) and a salesman that inspires trust and confidence. My only concern is that the dealership is far away from my home. I hope Chriswell has a shuttle service to the Metro if I am required leave my car at the dealership for service. Vance Fort Washington, DC More

great experience...definitely recommend this dealership worked with armand amany. this gentleman is a true asset for the establishment. armand is genuine, respectful, honest and doesn't play games. he tr worked with armand amany. this gentleman is a true asset for the establishment. armand is genuine, respectful, honest and doesn't play games. he truly enjoys his work and it shows. first time I have ever purchased a vehicle and left feeling and still feel wonderful about the purchase! trust me, I've purchased many! thanks again armand I'm referring as many people as I possibly can :) More

Great team! Leon Travis is a true pleasure to work with! The Criswell team is very friendly. A special shout out to Leon Travis for going above and beyond in making every effort to keep to my budget. Overall The Criswell team is very friendly. A special shout out to Leon Travis for going above and beyond in making every effort to keep to my budget. Overall, it's difficult for me to make decisions - however Leon's patience and willingness to answer all of my questions helped the process go much smoother and more pleasant. I think he met everyone in my family by the time the deal was done! I would recommend Leon to anyone interested in purchasing a vehicle. He made sure that I would be truly happy with my purchase - I LOVE my new Wrangler! More

Wonderful New Car Purchasing Experience My husband & I bought a new Fiat 500 L from Hyder Al of Criswell Auto in Gaithersburg and it was the most pleasant experience we have ever had in buyi My husband & I bought a new Fiat 500 L from Hyder Al of Criswell Auto in Gaithersburg and it was the most pleasant experience we have ever had in buying a car. That is really saying something because we have been around for a long time! Hyder found the perfect car for my husband at the best price possible. He really paid attention to our needs and knew all about the car. He was a wonderful combination of knowledgeable and funny and we really appreciated all he did to make everything come together for us. Linda & Richard Biggs More