Criswell Chrysler Jeep Dodge RAM and FIAT

Best experience we have ever had purchasing a vehicle! We drove 120+ miles just to test drive a used car but when we wandered up to look to compare new vs used.... We ended up buying a new fiat. Hyder Al a We drove 120+ miles just to test drive a used car but when we wandered up to look to compare new vs used.... We ended up buying a new fiat. Hyder Al and Jamie really took care of us, and made the whole purchasing experience actually enjoyable! What a great team. There are fiat dealerships closer to our home in Pa. But we plan on returning here for our service because of your customer service. Thank you both again it was a pleasure doing business with you , Mr/ Mrs David Feyock Windber, Pa. More

Excellent customer service We were greeted promptly when we walked in. I had an idea of what I wanted but Leon was great in showing me cars that checked off all my "must haves" We were greeted promptly when we walked in. I had an idea of what I wanted but Leon was great in showing me cars that checked off all my "must haves". The car buying process can be lengthy but it was painless working with Leon and the finance folks. I was out the door with my new car in about 2-3 hours. I've had the car about 5 days now and don't regret my purchase one bit! More

Worth the call and the drive!! I found Criswell searching on ebay and made a call after contacting a few local dealers about a 2014 leftover 500 . I talked Hyder many times and he w I found Criswell searching on ebay and made a call after contacting a few local dealers about a 2014 leftover 500 . I talked Hyder many times and he was great - gave me his cell phone number and was available at all hours to answer questions. After some discussions (about two weeks of discussions) on the model and options of a leftover 2014 GQ Hyder handed me over to Jamie (sales manger) to get me an out the door price. Jamie beat every other dealer with in 250 miles by at least $1,500. I gave a $500 refundable deposit to hold the car. 7 days later I rented an uhaul auto transport carrier - hitched it up and made the 4 1/2 hour drive from Northern NJ. Hyder and Jamie were great no games, no issues.... Hyder walked me through the car - I agreed to go through with the purchase and they introduced me to Dan in finance. Dan was great, my quoted out the door price from Jamie was the exact selling price, then Dan beat my loan rate that I had from Bank of American - he briefly went over a few extra's, with NO HARD sell... all done in and out from the time I walked in the door to loading up the new car in about 90 minutes. Hyder was extremely professional and polite - he even helped me load the car onto the trailer! I am no newbie in working with dealerships as I have purchased over 40 cars in my life and I will say this was an amazing experience. I have never had a end to end buying experience this pleasant before. If your thinking about buying a Fiat make the call - ask for Hyder - then make the drive. You will not be disappointed. More

Leon is professional and very friendly. He does not push. He tried to find the best deal for us, not the expensive one. He is honest. Although we finally didn't get a car and very friendly. He does not push. He tried to find the best deal for us, not the expensive one. He is honest. Although we finally didn't get a car from this dealership, we do appreciate Leon's help. More

What a headache. Unbelieveable! I just bought a car here. First time at this dealership. A Fiat 500 Abarth. I only went there for the inventory. They had a car I liked. I drove all I just bought a car here. First time at this dealership. A Fiat 500 Abarth. I only went there for the inventory. They had a car I liked. I drove all the way up there from Arlington Virginia. Major strong arm sales tactics(this offer is only good for tonight. If you leave without signing a sales contract this offer is no longer available). If you like high pressure sales you will love this place. I left. The offer was good the next day. They will also assume you have no idea of the value of your trade in and will try to lowball you. Only after I started to walk for the door the offer came up 5,000 from their original offer for my trade. 5K! You also better know the going market price for the car you are trying to purchase. Does this sound like the way you want to buy a new car? Unfortunately, all of that I expected. From an industry standpoint it is really sad that we have come to expect this kind of experience when purchasing a car. But not all car dealerships are this bad. Worse than that, there is BAD CUSTOMER SERVICE. Very bad. They delivered a car which was not working properly when I picked it up. Probably not their fault. Dragged their feet on repairing or addressing it. They scheduled appointments only to cancel them... twice. They really jerk you around there. Had to call Harry Criswell to get anything done. He makes himself unavailable. Did not get him. Got his secretary. Barbara Menso.I was only able to reach Barbara's voice mail and she did not return my call. I called again and again and finally had her paged to get her on the line. After numerous calls to her I found she seldom answers her phone. Issues still not resolved. They are refusing to address a dash dimmer problem that dims all the way down on it's own.. intermittently, and never comes back up. Not related to daylight or headlights being turned on or off as they are claiming. I will need to contact Fiat Corporate to have this addressed. They also did not mount my front license plate leaving me open to receive tickets in Virginia. There is a long story related to this too. Very poor inter company communication, confusion, story telling etc. Barbara Menso is also easily confused by basic issues relating to cars(example- transferring tags) and forgets to do things she promised to do. I get the idea she never leaves her desk to follow up on issues brought to her attention. She acts as though she feels put upon to have to resolve issues caused by her team. If you must deal with her, I recommend all communication with her be done is writing. She is very unpleasant to deal with on the phone. I definitely would avoid this dealership for service(as noted in other customer reviews) and I personally would not buy another car from them. Really not happy with my car buying experience at Criswell's. They left me with a brand new car with outstanding issues that will now need to be addressed at another dealership under the direction of Fiat Corporate. I also want to add please notice that for many of their reviews it says at the bottom of the review some phrase to disclose the review was done by a staff member not the actual person buying the car or service. Clever. I wish I had noticed that before purchasing my car there. That explains allot. Safford Fiat is in Tysons, and Fiat of Alexandria are other options. I would also recommend any car sold at Fitzgerald Auto Mall. You know the commercials. "The Fitzway". They are awesome. More

Best new car buying experience ever Shawn was a pleasure to work with in purchasing my new car. He was friendly and knowledgeable but no pushy. He listened to my needs and did not try to Shawn was a pleasure to work with in purchasing my new car. He was friendly and knowledgeable but no pushy. He listened to my needs and did not try to sell me on something I did not want. He made the process work for me and within my timeline. He understood the features of the car and made sure I was being helped and satisfied until I was ready to drive the car off the lot. I would recommend Shawn and the Criswell Dodge team to anyone looking for a new or used car. More

The Hunt is Over I've was looking at a specific vehicle for some time and Criswell met my needs and now I'm riding in style. Thank you Foster and Dan!!!! I've was looking at a specific vehicle for some time and Criswell met my needs and now I'm riding in style. Thank you Foster and Dan!!!! More

Best car purchase ever! Mike Long was my salesmen and what a quick and great experience. He was very good at setting the proper expectations on my car buying experience; whi Mike Long was my salesmen and what a quick and great experience. He was very good at setting the proper expectations on my car buying experience; which took the anxiousness out of the day. Arrived at dealership at 10am and was out shortly after lunch with a fantastic deal on an amazing SRT8. This was my 4th Charger, first time at Criswell, and I think it says it all when I say "SEE YOU SOON Mike". I will need a 2016! More

Hyder and Reggie provided excellent service My engine light came on and I drove to the service. The service department told me that the rental car service was closed after noon on Saturday. I am My engine light came on and I drove to the service. The service department told me that the rental car service was closed after noon on Saturday. I am nurse and needed to get to work. My husband was out of town. I was so fortunate that Hyder (who provided me excellent service when I was shopping for a car) was around. I asked Hyder to help me. He was able to talk to the mechanic(Reggie) and "top" people. Reggie quickly evaluated the car and reported that the car needed to stay for service for safety. The dealership provided shuttle service for me to other rental place in order for me to get a rental car. I was able to get to work on time. I really appreciate the excellent service that Hyder and Reggie provided when I really needed. More

Great Experience I had a great experience working with Shawn Thorne. He was very helpful and had plenty of personality, very knowledgeable regarding the entire proces I had a great experience working with Shawn Thorne. He was very helpful and had plenty of personality, very knowledgeable regarding the entire process. I love my new car! More