Criswell Chrysler Jeep Dodge RAM and FIAT

Great Price, Great Experience I shopped online for my new car, and ended up driving over 130 miles to purchase from Criswell Fiat of Gaithersburg. Special thanks to Jamie Shupe, w I shopped online for my new car, and ended up driving over 130 miles to purchase from Criswell Fiat of Gaithersburg. Special thanks to Jamie Shupe, who went the extra mile to make it happen. Jamie was extremely easy to work with over the phone and via email. It was a great experience overall, and absolutely worth the long drive to Gaithersburg. More

Great Dealership, Best Car Buying Experience EVER Wow! If you want to buy a Fiat, this is the place to do it. Jamie Shupe and Shawn Thorne were fantastic and helped me figure out exactly what I was lo Wow! If you want to buy a Fiat, this is the place to do it. Jamie Shupe and Shawn Thorne were fantastic and helped me figure out exactly what I was looking for without being pushy. Steve Krantz (finance) literally saved me thousands of dollars and took the time to get me the best deal possible by shopping my loan - I'm very grateful. I never felt pressured, I understood exactly what I was buying and it was refreshing to be in a dealership where honesty feels like the way they just do business. I will definitely have my car serviced at this dealership and would whole-hardheartedly recommend Criswell Fiat to anyone in the market for a new or used Fiat. More

Great Experience - Great Dealership We just purchased a new Jeep Wrangler Unlimited and was very impressed with the level of customer service. No pressure and received the best price af We just purchased a new Jeep Wrangler Unlimited and was very impressed with the level of customer service. No pressure and received the best price after significant research. Leon Travis did an exceptional job presenting all of the vehicle features as well as making the buying experience a pleasant one. We definitely would purchase another vehicle from Leon Travis/Criswell and highly recommend them. More

Great dealership for car buying No games from their sales staff and great overall experience with Leon (sales) and Dan (Finance). They go over everything in great detail. They had No games from their sales staff and great overall experience with Leon (sales) and Dan (Finance). They go over everything in great detail. They had a great selection of Jeeps both the Cherokee and the Grand Cherokee. In the end, I settled on the GC and worked with Leon on the selection of the model that best suited my needs. More

Poor Customer Service @ Criswell Chrysler Jeep Dodge My 2013 RAM 1500 has been having issues with the rear door lock and I wanted to get it fixed or at least make an appointment to have it inspected. I d My 2013 RAM 1500 has been having issues with the rear door lock and I wanted to get it fixed or at least make an appointment to have it inspected. I drove 26 miles to this dealership from my house because of all the positive Google reviews. When I arrived, Mario Diaz was the only service consultant who was working. I told him about my situation and he said that the dealership's service department was backed up and that if I wanted an appointment, I would have to wait two weeks. I asked him if I could bring the vehicle on a Saturday, and he said they reserve Saturdays for walk-ins and handle mainly express lube services on that day. During this whole time, he had a horrible attitude and was becoming increasingly rude. I then confirmed by asking him that if I wanted to get this fixed on the truck soon, I would have to go to another dealership, but he responded back that I was "putting words in his mouth," and that he said "if I wanted to get the truck fixed, I would have to wait two weeks". His abominable attitude and atrocious customer service reflect poorly of this dealership. I have owned many automobiles and worked with many dealers. For example, EuroMotorCars in Bethesda, MD is a testimony of excellent customer satisfaction. I cannot recommend the service department of this dealership. More

Extremely pleased owner of Dodge Grand Caravan The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associate The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associate. David worked with the sales manage Ale to check availability and pricing for me. I live pretty far away by Dulles Airport. David was kind enough to give me a ride with him to work today to pick up my new van. He was extremely thorough in explaining how his dealership does business, the service and also the features of my new van. David & Ale were extremely professional and treated me with respect and value. Next on to the finance office (usually the thing I hate most about buying a car), I met a gentleman named Dan Leithauser. Dan was extremely pleasant, informative, patient, just really did nice job. I think our company 495 HVAC in Alexandria will be purchasing 2 or 3 more work vans here shortly. I really cannot commend the Staff a Criswell Dodge enough. More

Lived up to their reviews We were looking for a new Fiat and after reading some dealer reviews decided to try Criswell even though there were two dealers nearer. I made a web i We were looking for a new Fiat and after reading some dealer reviews decided to try Criswell even though there were two dealers nearer. I made a web inquiry at 9PM on a Sunday. Within 15 mins Hyder contacted me. I was used to dealers closing at 5PM in Michigan so this was a shock. Throughout the whole process all the people we met at Criswell were the best we have come across in a dealership. I always wondered why the world beating American customer service standards never made it to the auto industry but these guys are the exception. Hyder was very helpful without pushing us into a decision, he even came in on his day off to help us pick up the car. Jamie worked with us on the price and explained all the details clearly so we really understood what we were paying for. We love the car and hope the service matches up to the sales experience. Well worth the trip. More

Not Happy Would not ever go to this dealership, I have a 2013 ford f150 crew cab with MAX TOW,ECOBOOST ENGINE,CHROME PACKAGE,REVIEW CAMERA ETC. and 22k miles. T Would not ever go to this dealership, I have a 2013 ford f150 crew cab with MAX TOW,ECOBOOST ENGINE,CHROME PACKAGE,REVIEW CAMERA ETC. and 22k miles. The truck is near perfect they offered me $22,000 to $22,500 .They have a 2012 with 45,000 on it for $30,000 what's wrong with that picture. Are they for real OR JUST OUT TO RIP PEOPLE OFF. I will not recommend this dealer or any of it's sales people, they just suck . More

Excellent Customer Service - not too pushy I just purchased a new Jeep Grand Cherokee Limited. Armand provided excellent service. He was knowledgeable and kept answering all of my questions. He I just purchased a new Jeep Grand Cherokee Limited. Armand provided excellent service. He was knowledgeable and kept answering all of my questions. He kept a middle ground between being available to answer questions and view cars, and not being too pushy to invade my space. Other dealers kept bothering me with calls and emails. Armand followed-up, but did not bother me like the other dealers. In the end I got the car that I was looking for at a good price. I am very pleased with the service Armand provided. More

Mr. Hyder AL, Jamie and finance Mr Swan Kim Hi again! This is my second time writing a review for some reason the internet got stuck. Like I was saying earlier I would recommend this dealer, th Hi again! This is my second time writing a review for some reason the internet got stuck. Like I was saying earlier I would recommend this dealer, the vehicle Fiat to anyone. The sales representative Mr. Hyder AL wonderful guy, professional, great customer service, multi tasker, patient with my child. I purchased a 2014 Fiat POP I had a 2013 Fiat Abarth. They gave me a great deal on my trade in. Hyder work so hard for us, he paid attention to our needs and the we had a budget. Thank you! More