Criswell Chrysler Jeep Dodge RAM and FIAT

Horrible Customer Service I bought 2 cars from this dealership. The customer service on the selling side is fairly good, but I advise not to finance through Criswell. The first I bought 2 cars from this dealership. The customer service on the selling side is fairly good, but I advise not to finance through Criswell. The first car I financed through them and the rate I was given was high especially since I have and had perfect credit at the time. The price of the vehicle was fair so I decided to promptly refinance. The second car I showed up with a check from capital one. The sales person was not happy at the end of that transaction. My problem with this dealership is on the service side. It is absolutely ridiculous that they only have techs that change oil on a weekend. On numerous times I went there I have been told that I have to bring my car back during the week to get the basic fixes done. For the past three weeks I had this annoying unsafe sounding rattling under my seat, so I showed up at the dealership today. There were only two service reps ... one Valerie and another lady. From my last service I learned that Valerie Green was dishonest, since she tried to up sell me to get my rear differential oil changed (a $400 job) when my car only had 25k miles on it at the time. From my research rear differential oil should be changed around 40-50k miles. I even told her that..then she rambled junk about Maryland state regulation being different etc. So I took a mental note to avoid her. I approached the other lady and told her of my issue, and then dishonest Valerie jumps in to tell me that they do not have any techs to even look at my seat and I had to come back during the week. I even told her that I don't feel safe driving the car with that noise. Her response was "sorry, there is nothing we can do". To which I replied "that's not good customer service". I then proceeded to look at the seat myself in front of her, a couple minutes passed and she told me in a harsh manner "Sir, you have to move your car you are blocking other cars". Today is the last day I will return to Criswell in any aspect...not to service my car and definitely not to buy another one. Please note if you have no other choice but to take your car to be service there.....AVOID the service rep VALERIE GREEN. More

Great dealership! Love my new Jeep!!! Sean was extremely helpful. Went above and beyond in helping me out. Showed me what exactly what I was looking for. Some deale Love my new Jeep!!! Sean was extremely helpful. Went above and beyond in helping me out. Showed me what exactly what I was looking for. Some dealerships try to be pushy towards something you don't want. but not here. I would definitely recommend this place to my friends. More

Great experience, first time buyer Everyone was awesome I'm happy I bought my first fiat here love it , they helped me find the best car for and great price . Everyone was awesome I'm happy I bought my first fiat here love it , they helped me find the best car for and great price . More

friendly and professional Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most certainly recommend my family and friends to Criswell . More

Love Love Love my new Jeep : ) Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks Armand : ) Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks Armand : ) More

Great experience Leon Travis was a great help, his friendliness, and understanding helped the deal go smooth. He gave good pricing and never forced anything we were no Leon Travis was a great help, his friendliness, and understanding helped the deal go smooth. He gave good pricing and never forced anything we were not comfortable with More

service dept worst service advisor, she tried to sell me things i didnt need, i brought my car in for repairs and the hourly rate is 122hr, she over charged me, i worst service advisor, she tried to sell me things i didnt need, i brought my car in for repairs and the hourly rate is 122hr, she over charged me, i look at my papet work price, it averaged at 150hr, stay away from this place, i own a 2014 jeep cherokee and she tried to sell me a complete "driveline" service at $498 with 18,000 miles on my car, who does that? More

Great Experience! My husband and I were extremely satisfied by our experience at the Criswell Jeep Dealership. Leon Travis, our sales representative, was extremely prof My husband and I were extremely satisfied by our experience at the Criswell Jeep Dealership. Leon Travis, our sales representative, was extremely professional and courteous...the best salesman we have ever worked with. We would highly recommend this dealership for their sales and service departments. We have been very pleased. C. Bourgeois More

Really happy with my new Jeep! I visited various different car dealership, and I think I was treated the best in this dealership. I found what I really wanted with a few minor compr I visited various different car dealership, and I think I was treated the best in this dealership. I found what I really wanted with a few minor compromises, which was not even close to the offers I was getting elsewhere. Thank you Leon, for finding the car that I really wanted. I have never been happier with the Jeep Cherokee that I drive everyday to work now! Thank you for the great customer service. More

Great Experience I drove 4 hours based on a phone coversation with Armand Amany. I was really nervous driving so far based on a deal hammered out over the phone. Whe I drove 4 hours based on a phone coversation with Armand Amany. I was really nervous driving so far based on a deal hammered out over the phone. When i got to the dealership, everything went exactly as promised. It could not have went any smoother. To bad all the other dealerships can't provide the same service to potential customers. This is how it should be done. Thanks again Armand and Ale Toueg as well. Thanks Dave Libolt (new jersey) More