Criswell Chrysler Jeep Dodge RAM and FIAT

Great Hyder was a great! He helped us out a lot! He was honest and willing to work with us on the prices! Make sure you request for him! Thank you, Hyde Hyder was a great! He helped us out a lot! He was honest and willing to work with us on the prices! Make sure you request for him! Thank you, Hyder! More

2015 Fiat 500 Sport I got a great deal on my new 2015 Fiat 500 Sport! Hyder was very straight forward and down to earth. He shared a wealth of knowledge and was very th I got a great deal on my new 2015 Fiat 500 Sport! Hyder was very straight forward and down to earth. He shared a wealth of knowledge and was very thorough. Dan made things quick and easy. All around this was a great experience. More

Dont bother if looking for fair deal Was looking to trade in our current vehicle, which is in excellent shape and they tried to offer us $3,000 less than KBB trade in value, even after we Was looking to trade in our current vehicle, which is in excellent shape and they tried to offer us $3,000 less than KBB trade in value, even after we looked it up at the dealer. Only positive, salesman was very friendly and helpful. More

Awesome Experience I went to Criswell hesitant to get a new car, but Mike Long sold me a Jeep Grand Cherokee Altitude in no time! Service was excellent, and they were ve I went to Criswell hesitant to get a new car, but Mike Long sold me a Jeep Grand Cherokee Altitude in no time! Service was excellent, and they were very fair. It was a great experience, I love the car, and I will recommend them to anyone. More

Friendly from the minute you walk in the door! This was by far the best car buying experience I have ever had. Everyone is friendly. I never felt like I was being pushed into buying a car. I left This was by far the best car buying experience I have ever had. Everyone is friendly. I never felt like I was being pushed into buying a car. I left with the exact car I wanted at the price I wanted. I drove away super happy! More

Great experience! Great service from the moment I walked in the door. Hyder had my car of interest pulled up front and ready to go. He immediately began to display his Great service from the moment I walked in the door. Hyder had my car of interest pulled up front and ready to go. He immediately began to display his vast knowledge of his job by giving me a very detailed overview of my car of choice. i was also kept up to minute as I was told to make myself at home. Within no time I was in my new car at an amazing price! More

Hyder + Jamie = DREAM TEAM. Long story short: Have always wanted a Fiat, had one model in mind. Criswell had my exact car with the same interior and exterior color and all of the Long story short: Have always wanted a Fiat, had one model in mind. Criswell had my exact car with the same interior and exterior color and all of the options that I wanted. I was hesitant at first after dealing with some crappy guys over at the Alexandria and Tysons's stores, and this one is far from my place in Virginia. However, they had MY CAR, so I gave it a shot. I talked to Hyder via email for about a week before I was willing to come into the store. I was pretty rough on him via email- I talk a big game so as not to get ripped off (typical in this business). When I showed up, Hyder had pulled my car up front and had put a hold sign in it with my name on it. I didn't pay for this- he just did it! It made me feel warm and fuzzy inside. The dealing process was fairly long, but it was a busy Saturday. The time went by fast because Hyder and Jamie are super nice and so FUN! They are both genuinely good guys, but that doesn't always mean the deal is going to come through. Jamie and Hyder assured me that they could make it happen- Hyder even went and got it washed and detailed before I made the deal. Optimistic, for sure. When I finally got to finance, the deal was about 10$ above where I had said I wanted to be, but I was putting NOTHING down. I didn't pay a single dime to drive away a new car, so I figured it was still a good deal. My credit also isn't the greatest because student loans happen. I'm happy with the deal and I'm ECSTATIC about my car. Overall, a fun and painless experience! This is how buying a car SHOULD be. If you need a Fiat (you do), come to Criswell and speak to Hyder! Thanks again, guys- you're the best! More

Great dealership Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional. I will definitively recommend friends and fa Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional. I will definitively recommend friends and family to this team. I Thanks them for all More

Still Waiting for My Car I don't write reviews but here we go. I bought a 2013 Fiat from here. The car itself is efficient but the Criswell customer service is NOT. My sal I don't write reviews but here we go. I bought a 2013 Fiat from here. The car itself is efficient but the Criswell customer service is NOT. My salesman failed to mention that my car was not equipped with a spare tire and jack kit. I guess I was naive to assume most cars come with this but I had no idea that Fiats do not. I would've greatly appreciated the Fiat reps telling me this beforehand but they were more concerned about getting rid of the car. Had I known, I would've obviously opted for a car that DID come with the basic feature. Fast forward to a year later, I get a flat tire due to a pothole. And to my surprise, there's no jack kit and no spare tire! Instead, my car comes with a rinky-dink tire pump that obviously doesn't work on a popped tire. Strike 1. So then I called roadside assistance and this feature is nice...Fiat provides free roadside assistance and towing. 3 hours later, off my car goes: It's towed to the Fiat Gaithersburg dealership around noon. The rep I was in communication with since 9AM that day said my car could get a new tire installed that same day but that the spare tire kit ($500 btw) would take a few days to arrive so I have to bring it back. At this point, that's fine, I need my car. Around 5PM, I get a call from the same rep asking where my car was....? Hours passed by and he noticed my car never arrived and doesn't know where my car is... Strike 2, get it together Fiat. I call around and get in touch with the service department there, it's after 5PM now. I locate my car when the guy there says my car DID arrive hours earlier but nothing's been done to it. Great, one guy promises me the car will get a new tire that same day (it doesn't take long to do that) and the other guy in service can't even call to inform me that I can't pickup the car that day. Just horrible, horrible customer service. Needless to say that it's been a nightmare dealing with the people that work here. This all happened yesterday. I called today to see what the status on putting 1 tire on my car is...no news. The lady couldn't say that it would be ready by COB so who knows when I'll get my car back. Not a single person has apologized for this mess or been able to make up for the fact that they sold me a car without disclosing all information about it. AND NOW, they cannot honor their word with repair dates. I will filing complaints to any superiors since no one has been able to really right this wrong. Anyways, be weary if you choose to drop thousands of your dollars here. More

Buying a Abarth Criswell is an awesome dealership. My wife and I went in to look at the Abarth. Hyder was our first contact. He was very helpful and cared about our q Criswell is an awesome dealership. My wife and I went in to look at the Abarth. Hyder was our first contact. He was very helpful and cared about our questions. He was not pushy in making a sale. He showed us several Abarths and we were very happy with his demeanor and the service. He introduced us to Jamie Shupe which was very nice and helpful, they are a great team for the customer. They both took our interests into account and worked out the best deal for us. We decided to buy the vehicle, even though it was around closing time. Steve Krantz was also a great addition to the team, he explained everything to us for better understanding on our options. They all stayed very late to get the job done! A+ quality service from Hyder, Jamie and Steve! You won't be disappointed in the quality of their service! Thank you very much for a job well done! Les & Dana More