Criswell Chrysler Jeep Dodge RAM and FIAT

Outstanding salesmanship and attitude from Hyder! This review will make me select Fiat as the vehicle brand purchased, but it was actually a Jeep that I bought through Hyder. Here's the reason. I ha This review will make me select Fiat as the vehicle brand purchased, but it was actually a Jeep that I bought through Hyder. Here's the reason. I have a Fiat lease, and I went in to the Fiat showroom looking for Fred to answer a question. Hyder let me know that Fred was no longer there, but he answered my lease question. I was impressed by Hyder, so I told him I was interested in a Jeep, but he referred me to the Jeep showroom and to the Jeep sales folks. I thanked him and walked to the adjacent Jeep showroom. I waited for someone to offer to help me . . . and waited . . . and waited. There were no potential customers in sight, and sales guys everywhere, but most of them were on smoke breaks or on obvious personal calls. I even sat in a vehicle in the showroom for a while, and then got out and intentionally made eye contact with quite a few people, hoping one of them would have the gumption to offer assistance. None did. I finally gave up and walked back toward my car, figuring I'd try another Jeep dealer. Hyder yelled to see if I found what I needed, and I told him no one offered to help me. That's when Hyder offered to help, and for the next few weeks, he provided outstanding service and salesmanship again and again. As a sales manager, I know what I like in a sales person, and Hyder delivered exactly that. . . He made me feel like I was his only customer. He answered questions, researched information, gave honest feedback, and was a true professional. Even though I had a few concerns or reservations about the car itself, I mostly made up my mind that I was buying at Criswell because of Hyder's efforts, regardless of my few reservations. I also worked with Dan Leithauser on the finance end of the deal, and Dan was also outstanding. He has a great demeanor, he offered all the "extras," and pushed back exactly the right amount when I turned down some of those extras. He clearly understands finance, and in my experience with auto finance guys over the (many) years, Dan is right at the top. If you are fortunate enough to have Hyder as your sales person and Dan as your finance person, your business transaction won't just be a business transaction. It will be a very pleasant and rewarding business transaction. More

The Best Car Buying Experience I Ever Had - Thank You Hyder I bought a 2015 Fiat 500 Abarth last week from Hyder at Criswell FIAT in Gaithersburg MD. I was in a tough bind with my (then) current car dead a I bought a 2015 Fiat 500 Abarth last week from Hyder at Criswell FIAT in Gaithersburg MD. I was in a tough bind with my (then) current car dead and broken and me living within a tight budget. I had other choices in mind, but the FIAT seemed to be the best choice for me, in terms of cost to buy and own, economy, insurance, style, driving dynamics, and options. I had test driven a 500 Sport, and even though I fell in love with the car, it didn't have the "oomph" that I felt was needed to deal with traffic and hills. I did some research on the Abarth model, and after discovering that it could be optioned with an automatic for 2015, I did some shopping. Criswell FIAT was one of four local dealerships that contacted me, and Hyder was the primary salesperson that I dealt with. He completely understood my needs in a car, was completely knowledgeable about the cars, and was totally honest/transparent on what I could get, either from the current inventory or from factory special ordering. Over the course of five months, after looking again at other makes and dealers, Hyder called and informed of a giant sale that Criswell was having. I came in and talked with Hyder about the cars he had, went over the incentives and rebates, found the "exact" car that I wanted on the lot, and "pulled the trigger" on the sale. I am now thoroughly enjoying the car with no issues or regrets. At no time did I feel pressured to buy anything from Hyder. What's even more impressive is that Hyder contacts me whenever he can to see how my car is doing. I have never been provided this much care and help in buying a car before in my life. If anyone is interested in buying a FIAT, I would immediately recommend going to Criswell FIAT and talking to Hyder Al-Shareffi. He is, in my opinion, the best salesperson/sales consultant out there - thanks a million Hyder!!! More

Extremely Satisfied Again! Besides having an great selection of vehicles to choose from, the overall sales experience was excellent. Having previously purchased a car from Leon Besides having an great selection of vehicles to choose from, the overall sales experience was excellent. Having previously purchased a car from Leon Travis, we again choose to buy from him. He was pleasant, easy to work with, and got me the deal that met my expectations. More

Great experience Got my car a month ago and love it the guys at Fiat are great and knowledgeable and very helpful and do not pressure you to buy anything you don't wan Got my car a month ago and love it the guys at Fiat are great and knowledgeable and very helpful and do not pressure you to buy anything you don't want More

Very good experience I came to the dealership wanting to order a vehicle. Leon Travis made the transaction very easy and was very helpful keeping me updated on he vehicle I came to the dealership wanting to order a vehicle. Leon Travis made the transaction very easy and was very helpful keeping me updated on he vehicle status. I highly recommend Leon Travis and this dealership( was give an excellent rate through their finance department. They went the extra mile to find me the best deal.) More

Jeep/Car Buying Experience Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I ever h Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I ever had and I am 73 years old! More

Great Leon Travis worked very hard to get me the Jeep that I wanted. He would came in on his day off and stayed late other times to work with my schedule. Leon Travis worked very hard to get me the Jeep that I wanted. He would came in on his day off and stayed late other times to work with my schedule. More

everything went as promised. salesperson was very knowledgeable. all commitments were kept. promptly returned phone calls and emails. car was ready when promised. Leon gave us an salesperson was very knowledgeable. all commitments were kept. promptly returned phone calls and emails. car was ready when promised. Leon gave us an outstanding orientation. More

Best service best experience I've tried many dealers recently but this place was the best! I am constantly very impressed with the service provided especially the outstanding work I've tried many dealers recently but this place was the best! I am constantly very impressed with the service provided especially the outstanding work of Michael Song. I find Michael to be very accessible,listens well to my concerns, and is always ready to accommodate what I might be needing. Every time I have a question he is always there with a answer. I would highly recommend this place to anyone who is looking for this vehicle! More

Foster Gambrell III, Such a pleasure to work with him! Foster was so helpful from the moment that I walked into the door, even taking the time to sit and just chat with me while I waited for my fiance to a Foster was so helpful from the moment that I walked into the door, even taking the time to sit and just chat with me while I waited for my fiance to arrive and meet us to look at some Jeeps. He was 100% on our side with trying to get us exactly what we were looking for at the price that worked for our budget. At the end of the deal, he even helped us empty out the Jeep that we traded in and get us all set up in our new Jeep before we left the lot. If you are looking for a top notch sales person Foster Gambrell is the guy to go see! More