Criswell Chrysler Jeep Dodge RAM and FIAT

Update on a previous review I had completed a review on a recent purchase of a Jeep Grand Cherokee, before I took it for the installation of an option package that I requested. T I had completed a review on a recent purchase of a Jeep Grand Cherokee, before I took it for the installation of an option package that I requested. To my surprise, when I picked up my jeep after the installation of that package a component was missing. I expressed my disappointment for not having the full package to the salesman. The sales manager called me two days later and offered to provide the missing part, which I received. More

Experience of a Lifetime! My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep Patriot Sport Altitude. I had checked other dealerships and couldn't find exactly what I was looking for. Upon arriving at Criswell in Gaithersburg, I was greeted by Leon Travis. He asked to show me vehicles, but I already had my mind set on what I wanted. I told Leon what I was looking for and he immediately looked it up in the system. There were 2 Jeeps on the lot that I was interested in. After looking at the first one, I knew it was the one. Leon then let me test drive the vehicle and walked me through all the features of the vehicle. I wanted to get the Jeep that day, but had to wait for my bank. Long story short, I went back on Thursday and decided to finance through the dealership's financial department. I now have my dream vehicle all thanks to Leon Travis and the amazing team at Criswell in Gaithersburg! If you're looking to purchase a vehicle, ask for Leon Travis, you'll be sure to get your dream car! More

car was auctioned ? Called about a 2007 VW GTI. Add states that it has 53k ,is a limited edition model, and has an exceptional carfax. Contacted Criswell and was told by Called about a 2007 VW GTI. Add states that it has 53k ,is a limited edition model, and has an exceptional carfax. Contacted Criswell and was told by Frank Fowler " after a close inspection... management decided it will cost too much to get it to pass inspection. car will be wholesaled." Carfax states it just passed safety and emissions at 51k. The car remains listed online at their Criswell website and several internet sites. Frank then sent me blanket sales email with no response as to what actually happened to the GTI. Seemed strange to me so thought i would share the story. More

You tried the rest, now try the best! Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready to buy my car. I traveled to eight dealers in my area and three times to the same dealer and I was not able to reach a deal with them or they did not have the vehicle in stock. During this timeframe Jeff Boyd, reached out to me several times but considering that I live in DC I thought that going to Gaithersburg was going to be way to long of a ride (1 hour drive) to take and not be able to close a deal. Ultimately, Jeff, convinced me to come out by doing one thing different that the other dealers did not, he was HONEST about my trade-in. That stood out to me and convinced me to take the ride, and I am glad that I did. I arrived at the dealership thirty minutes before closing (I didn't know this) and was greeted by Jeff. He was able to get the deal initially started however he had an emergency and had to put me into the "trusted hands" of Leon Travis. Although the dealership was closing in five minutes I could not tell because the level of professionalism shown by Leon, Jeff, and other members blew me away. Leon took his time to review the car I picked and negotiate the price. Then I had a LAST MINUTE change and wanted a different vehicle and it was already 8pm. Leon, smiled and told me that is was okay and he understands how important it is to get what you really want. After 5 minutes he found the exact car, black Dodge Journey SE, for me. Again we reviewed the price with Kevin, and Sam (who were both also friendly and let me know that their customers are their top priority). Leon went to pick up the vehicle from another lot at 9:20pm! The deal was done I completed the necessary paperwork with Sam and was out the door at 10:20pm transferring items from my old car to my new one. Leon did not leave, he patiently waited until I was finished and then offered to explain EACH vehicle feature to me at 10:40pm. I told him it was okay and offered to just sign saying he showed me the vehicle ( I felt horrible keeping everyone at work so long) but nope he would not take my offer. He told me he wanted to be sure I understood every feature in my car-what salesman does that after the deal is done? Leon, that's who! So at 11pm we all headed home. Just wanted to tell them sorry for any inconvenience with my late purchase but it was totally worth it. I will be sure to refer anyone I know looking to buy a car. More

Hyder is your guy Hyder has worked and helped us a lot. First he gave us a good discount and kept on nuddging the manager to make our dealing easier. Then we bought our Hyder has worked and helped us a lot. First he gave us a good discount and kept on nuddging the manager to make our dealing easier. Then we bought our car for a good price thanks to hyder. Then my husband wanted a car and he helped us even more and got us out in a big situation. So whenever u want to have a car go to fiat an find hyder because hes ur guy. Thanks Hyder More

Easy, pressure-free, stress-free experience I bought a Fiat last week from Hyder Al. This is the 5th car I have purchased in my lifetime of driving and Hyder was, BY FAR, the best, most courteo I bought a Fiat last week from Hyder Al. This is the 5th car I have purchased in my lifetime of driving and Hyder was, BY FAR, the best, most courteous, honest salesman I have ever had the pleasure of doing business with. His attention to detail went above and beyond! He was honest, upfront and respectful throughout the entire process. If I ever know anyone looking for a Fiat, Hyder will always come HIGHLY recommended by both me and my husband! More

Best car buying experience ever! Our salesman, Leon Travis, was terrific. His level of professionalism and genuine caring made it the best car buying experience I have ever had and I Our salesman, Leon Travis, was terrific. His level of professionalism and genuine caring made it the best car buying experience I have ever had and I have bought many cars over the years. All the people at Criswell are super. More

SMOOOOOOOTH..... very easy to work with... I never like shopping for a new vehicle......but Adam Spell was excellent...... Made it all very easy and smooth. "A" PLUS ! Patient and great at foll I never like shopping for a new vehicle......but Adam Spell was excellent...... Made it all very easy and smooth. "A" PLUS ! Patient and great at following through..... I drove about 70 miles just to look at cars at Criswell..... they had a bunch of choices in a variety of colors and makes. In Pennsylvania , each dealer that I went to had one or two Patriots on the lot so when I got to Criswell's, I was blown away..... lots of choices and not a lot of pressure to buy. The operation and sales floor seemed to be very professional run..... I would highly recommend checking them out.....tons of choices and friendly atmosphere. A HUGE THANK YOU !!!! Most of the time that I have purchased a new vehicle, I never thought I got a good deal..... at Criswell, I really thought a got a great price and great financing ! More

Our experience at Fiat This is the second fiat I have purchased from Criswell fiat! Obviously I would not have returned there if I was not pleased with their service. Both m This is the second fiat I have purchased from Criswell fiat! Obviously I would not have returned there if I was not pleased with their service. Both my husband and I are beyond happy doing business with them! We have always been treated with the utmost respect and a pleasant smile. Hyder was the gentlemen who helped us buy our second car there just recently. He was superb! He was easy to work with and listened intently to exactly what we were looking for and found us the perfect fiat at an extraordinary price. We would recommend him and fiat to all of you out there! We love the car and we are always well taken care of by everyone there! Thank you Criswell Fiat! More

Superb He's been superb resolving the issues and could definitely tell he was doing his best all the time. I would recommend working with him and he will hel He's been superb resolving the issues and could definitely tell he was doing his best all the time. I would recommend working with him and he will help you with all his heart. Thank you! More