Criswell Chrysler Jeep Dodge RAM and FIAT

Great sales team! We first stopped in with only an hour to spare and spoke with Bill Welsh. He obviously knew we didn't have enough time to buy but sat down with us so We first stopped in with only an hour to spare and spoke with Bill Welsh. He obviously knew we didn't have enough time to buy but sat down with us so we knew what we could realistically buy within our price range. He was so forthcoming and honest. We came back in and Bill was not available but we worked with Alex, he was just as accommodating and got us into a new Jeep;) the one off the showroom floor no less! Can't say enough great things about the sales team here at Criswell Jeep. I also have bought a car 2 years ago at Criswell Honda and they were good but this experience blows them out of the water! More

The Professionals of Sales and Customer Service I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professiona I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professional of the industry. He helped me get a fair trade in of my old car. He was able to get me exactly what I wanted at a great deal. The financing and paper work did not take long either. He and his team were able to answer all of my questions so that I did not leave with any doubts. I strongly recommend stopping in to see him before heading anywhere else. More

Leon is Awesome! I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My car buying process goes like this: Step 1 - I ask "The Google" lots of questions and read a lot of websites, reviews, blogs, etc. Step 2 - I ask the sales rep a lot of questions Step 3 - I request quotes via email from a lot of dealers Step 4 - Based on the information I collect in Steps 1, 2, and 3 ... I narrow down my wish list ... and go back to step 1. i.e. Rinse and Repeat until done! By the end of the process, I make absolutely sure I am comparing apples and apples. I request the identical quote from every dealer via email. My process can drive sales reps and their managers CRAZY. Several have blown me off after just a few interactions. They stop answering the mail! Or better yet, I get the "if you want a quote, you will have to come into the dealership and talk to my manager" ... Like YEAH, RIGHT! I'm going to just jump in my car and sit in Washington, DC traffic because the Sales Rep is being manipulated by a Manager who doesn't get it that people shop online nowadays! Really! Well ... Not my sales rep at Criswell Jeep in Gaithersburg, MD ... Leon Travers ... What a great find! As it turns out, Leon is also a detail oriented guy. He actually gets excited about working with detail oriented people. I can't wear this guy out! Of ALL the sales reps at ALL of the area dealerships, Leon was the ONLY ONE who never got tired of my questions and the worked with his management to get me the best price. I highly recommend Leon and his management and would absolutely buy a car from Leon and Criswell again. And I change my mind and repeat More

Great customer service, very knowledgeable sales team I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl d I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl did a great job of just getting me more information on the vehicle and allowing me to go check out the vehicle and take my time determining my interest level. Mike kept in touch and we worked out the details of a purchase at [what I believe is] a great price. Mike showed great customer service and focused on my needs as we worked out the details of the purchase and what financing options and extended warranties would best fit my needs and budget. What was even more impressive was his deep knowledge of the "bells & whistles" of my new vehicle - which he took a good amount of time [late at night near closing] to go over with me before I left the lot. I would recommend Criswell Chrysler [this is my 2nd purchase from the dealership] and Mike Long to any one I know that is looking for a new car and even considering a Chrysler - the professionalism at this dealership is sure to win them over to the Chrysler brand. More

New Jeep Compass The process was quick and efficient, and the staff was very helpful and friendly. The salesman listened to everything I was looking for and was able t The process was quick and efficient, and the staff was very helpful and friendly. The salesman listened to everything I was looking for and was able to match me with a car that fit that description. More

Meet my expectations Hyder, Kevin and Dan had went above and beyond my expectations. They were very easy to deal with and in a low pressure environment. They allowed me Hyder, Kevin and Dan had went above and beyond my expectations. They were very easy to deal with and in a low pressure environment. They allowed me to take the car out for an extended test drive to make sure it is the one for me. Very accommodating, exceptional pricing and great facility. Ask for Hyder and he will take great care of you. More

Expert, Professional Service I was working with another sales consultant on a deal, but Mike jumped in to help out with details on the paperwork and to respond to questions I had I was working with another sales consultant on a deal, but Mike jumped in to help out with details on the paperwork and to respond to questions I had about my car. He was extremely well-informed about the car and its features and the apps with which it was supplied (link to phone, radio stations, other features). Mike has a great sense of humor which made him easy and fun to work with. I recommend him, especially if you're buying a Dodge Challenger R/T or better. More

excellent attention /customer satisfaction We had visited several other dealerships in search of our new vehicle. We found the staff, and most especially our salesman, Armand to be very helpful We had visited several other dealerships in search of our new vehicle. We found the staff, and most especially our salesman, Armand to be very helpful in finding the right vehicle equipped with our needs. We received an e mail after our initial visit,but no aggressive sales calls or emails. We very very pleased with the final cost of our vehicle based on rebates and dealership incentives. We found the entire staff to be very professional, yet pleasant and eager to provide us with a great experience. More