Criswell Chrysler Jeep Dodge RAM and FIAT

Pleasant experience all the way! The sales consultant, Leon Travis, listened to our "want list" and matched us with the right vehicle. He was extremely helpful during the whole proces The sales consultant, Leon Travis, listened to our "want list" and matched us with the right vehicle. He was extremely helpful during the whole process! We'll make sure to recommend him to family and friends. We're very happy with our new Jeep! More

I WAS MISLED BY HYDER AND FIAT CRISWELL I wrote a previous -very positive - review shortly after buying a FIAT 500X from Hyder (see Nina). This is an update. During the sales process, (Nov I wrote a previous -very positive - review shortly after buying a FIAT 500X from Hyder (see Nina). This is an update. During the sales process, (Nov 5) I paid upfront for car registration, plates. (not a resident of MD)...etc and meticulously inquired about the registration. Hyder assured that the plates would take approximately 2 weeks to be processed and he will call me once they arrived. 3 weeks later I sent an email to Hyder inquiring on plates and registration, NO RESPONSE. 1 month later I get a call from my insurance advising me that they are canceling my policy because my car is still not registered. I then sent a request to Hyder's boss (Sam) pleading for an update on the situation. To my dismay Hyder responds by telling me that he is just a salesman and I must contact accounting (this is the same person who when I was buying assured me that the registration will be done and he himself will call me when the plates arrive). I call the accounting lady who replies that I must do my own registration given that I am not from MD and they sent me the check for the fee that they collected from me. When I call Hyder asking why I was misled into believing that they will process the registration, he replies that he is "just a salesman and this is a question that I should have asked the finance person"!!!!!! WOW, Wow, wow. IF YOU ARE NOT A RESIDENT OF MARYLAND, BEWARE! if you are buying a car from Hyder / Criswell, they will make good promises, once they get your money, you are on your own. Comes any issue, they will tell you they do not deal with that. I will put this review on Yelp as well. More

Worst customer service ever. Very dishonest, and over priced So here's my time line for 5 weeks for a checked engine light and gas cap light. -1st contact, Hello yes I need an appointment for a check engine lig So here's my time line for 5 weeks for a checked engine light and gas cap light. -1st contact, Hello yes I need an appointment for a check engine light and gas cap light Service adviser,: not a problem we can get you in in 2WEEKS Me: really you have nothing sooner then 2weeks, ok see you in 2 weeks -2nd contact day before app. Me, can I get a loaner Them, we don't give loaners. Here's the # to enterprise. Me, ok -3rd contact: Me, Mr. Service adviser I don't think it's the gas cap, I reset the light and it came back on. Oh and since I'm paying for a loaner car I need my car back by the end of the day. Service adviser, well we might not get to it today. Me, I waited 2 weeks and paid for a car it needs to be done today. I need to talk to your manager. Manager, I'll get it done today Me, ok great -4th contact Service adviser. We did a smoke test and replaced your gas cap(remember this) -5th contact. 2weeks later and 200 miles Me, Mrs service manager my lights back on. Thought you did a smoke test and the issue was the gas cap. Service manager, well it sounds like you have a different issue now Me, sounds like the issue wasn't fixed to begin with. When can you get me in. And this time I need a loaner since you didn't fix my car correctly the 1st time Service adviser, no we don't do that 6th contact Me, drop my truck off Me, it's now 2:30 still no call from service advise. So I call Service adviser, it'll be in the shop soon Me, ok well I'm going to need it back 7th contact Service adviser, it looks like something chewed through your evap wire. Me, um ok. I thought you did a smoke test last time and it was the gas cap. Did you not do the smoke test Service adviser, you told me it was the gas cap and you need the car back,( is he joking,) Me, I told you what I thought it wasn't, you told me you did something and now your saying you didn't do it. How much do you want to fix my truck and when will it be done.(this is on a ,Tuesday) oh and he wanted $400. Me,that's ridiculous I'm coming to pick up my truck. 8th contact Me, mr service manager, I just wanted to share my experience, about work that was not done, and mid dignosed. Oh and the crazy price. Service manager, sorry to here about your experience I'm working on changing this. I think the cost was high cause they have to remove the gas tank. Cashier, $135 please 2 days later I go under my truck find the loose connection, which is easily accessible and solder the wires together. The whole process took a 25 minutes. More

Worst experience ever This place is miserable. Salesman Leon Travis lied and tried to get out of the locked in internet price. He also catered to a potential new customer This place is miserable. Salesman Leon Travis lied and tried to get out of the locked in internet price. He also catered to a potential new customer, and made me wait over 4 hours, when he knew I was buying a new car. Leon promised me 3 free oil changes . . . when I brought the car in for warrenty service, I was charged $63 for an oil change. When I asked Leon about this, he was too busy. I finally got the surly sales manager to negate the charges, but he was extremely unpleasant and angry. Criswell keptmy new car for over a week to fix electronic issues. I had to wait close to 4 hours to get a loaner. The Jeep is a nice product . . . such a shame to have to deal with a dealorship such as this!! More

Great sales team! We first stopped in with only an hour to spare and spoke with Bill Welsh. He obviously knew we didn't have enough time to buy but sat down with us so We first stopped in with only an hour to spare and spoke with Bill Welsh. He obviously knew we didn't have enough time to buy but sat down with us so we knew what we could realistically buy within our price range. He was so forthcoming and honest. We came back in and Bill was not available but we worked with Alex, he was just as accommodating and got us into a new Jeep;) the one off the showroom floor no less! Can't say enough great things about the sales team here at Criswell Jeep. I also have bought a car 2 years ago at Criswell Honda and they were good but this experience blows them out of the water! More

The Professionals of Sales and Customer Service I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professiona I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professional of the industry. He helped me get a fair trade in of my old car. He was able to get me exactly what I wanted at a great deal. The financing and paper work did not take long either. He and his team were able to answer all of my questions so that I did not leave with any doubts. I strongly recommend stopping in to see him before heading anywhere else. More

Leon is Awesome! I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself. My car buying process goes like this: Step 1 - I ask "The Google" lots of questions and read a lot of websites, reviews, blogs, etc. Step 2 - I ask the sales rep a lot of questions Step 3 - I request quotes via email from a lot of dealers Step 4 - Based on the information I collect in Steps 1, 2, and 3 ... I narrow down my wish list ... and go back to step 1. i.e. Rinse and Repeat until done! By the end of the process, I make absolutely sure I am comparing apples and apples. I request the identical quote from every dealer via email. My process can drive sales reps and their managers CRAZY. Several have blown me off after just a few interactions. They stop answering the mail! Or better yet, I get the "if you want a quote, you will have to come into the dealership and talk to my manager" ... Like YEAH, RIGHT! I'm going to just jump in my car and sit in Washington, DC traffic because the Sales Rep is being manipulated by a Manager who doesn't get it that people shop online nowadays! Really! Well ... Not my sales rep at Criswell Jeep in Gaithersburg, MD ... Leon Travers ... What a great find! As it turns out, Leon is also a detail oriented guy. He actually gets excited about working with detail oriented people. I can't wear this guy out! Of ALL the sales reps at ALL of the area dealerships, Leon was the ONLY ONE who never got tired of my questions and the worked with his management to get me the best price. I highly recommend Leon and his management and would absolutely buy a car from Leon and Criswell again. And I change my mind and repeat More

Great customer service, very knowledgeable sales team I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl d I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl did a great job of just getting me more information on the vehicle and allowing me to go check out the vehicle and take my time determining my interest level. Mike kept in touch and we worked out the details of a purchase at [what I believe is] a great price. Mike showed great customer service and focused on my needs as we worked out the details of the purchase and what financing options and extended warranties would best fit my needs and budget. What was even more impressive was his deep knowledge of the "bells & whistles" of my new vehicle - which he took a good amount of time [late at night near closing] to go over with me before I left the lot. I would recommend Criswell Chrysler [this is my 2nd purchase from the dealership] and Mike Long to any one I know that is looking for a new car and even considering a Chrysler - the professionalism at this dealership is sure to win them over to the Chrysler brand. More