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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
869 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 869 reviews
April 02, 2017
Drove 2 hours for nothing My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for our 2: My brother and I were invited to Criswell by salesman Adam to test drive a 2012 Nissan Frontier from Central PA on Sunday, 4/2. We arrived for our 2:00 appointment to find no Adam and no truck. We were told that the truck was sold last night, didn't anyone tell you? Our reply was "No" causing the workers listening to the conversation to smile and shake their heads. Where is professionalism, customer service, integrity? Harry Creswell III should be embarrassed at the lack of everything that his name is associated with at this dealership. Creswell, a name you can trust? Embarrassing! More
by PAJim
Employees Worked With
Adam - Used Car Sales
March 31, 2017
ANOTHER BAD SERVICE TAKEN MY 2016 JEEP WRANGLER TWICE THIS THIS SERVICE DEPARTMENT SUCKS!!!!! 2ND TIME THIS MONTH TAKEN MY CAR FOR THE SAME ISSUE THAT WAS NOT FIXED THE FIRST TIME AND THEY KEPT THE CAR FOR 12 THIS SERVICE DEPARTMENT SUCKS!!!!! 2ND TIME THIS MONTH TAKEN MY CAR FOR THE SAME ISSUE THAT WAS NOT FIXED THE FIRST TIME AND THEY KEPT THE CAR FOR 12 DAYS IS NOW 8 DAYS AND NO WORDS FROM THE DEALER EVEN IF THE NEW SERVICE MANAGER PROMISED HE WILL CALL TO KEEP US UPDATED I''M STILL WAITING. I WONDER WHAT IT TAKES TO GET SOME ACTION HERE. SHOULD I CONTACT AN ATTORNEY !!!!! More
by juansters
March 30, 2017
Had a pleasant purchase experience. Chip Bozga was very helpful and not the least bit pushy. He stayed late to make the deal and didn't seem to mind at all. Chip Bozga was very helpful and not the least bit pushy. He stayed late to make the deal and didn't seem to mind at all. More
by Bruce Douglas
Employees Worked With
Chip Bozga at used car side
March 22, 2017
Great Fast Service I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don't w I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don't waste time , get the job done and your on your way. Thanks Criswell for great service. Thank you Yami Villamia. Dom Ascosi Rockville, MD. More
by dascosi
Employees Worked With
Yami Villamia
March 12, 2017
Best Jeep Experience thanks to Leon! We chose to rate our experience a 5/5 because of our experience and interaction with Leon! He was absolutely fantastic, knowledgable and efficient. We chose to rate our experience a 5/5 because of our experience and interaction with Leon! He was absolutely fantastic, knowledgable and efficient. We gave him a list of must haves and he found our perfect vehicle! Ryan is extremely knowledgeable about the financing options and made our decision easy! More
by The Brisbanes
March 10, 2017
Couldn't have asked for a better experience! My overall experience with Criswell Chrysler Jeep Dodge RAM and FIAT was excellent! My sales consultant, Leon Travis, was very friendly and accommodat My overall experience with Criswell Chrysler Jeep Dodge RAM and FIAT was excellent! My sales consultant, Leon Travis, was very friendly and accommodating. The entire staff worked hard with me to make sure I was able to get the Jeep I wanted and made the entire process painless and enjoyable! I couldn't have asked for a better experience when purchasing my first new car!! Very impressed. More
by Lyon93
Employees Worked With
March 09, 2017
great customer service and knowledgeable staff Oscar and Yami Villamia did a great job explaining regular auto maintenance and pricing is very fair. Both service reps were very knowledgeable on var Oscar and Yami Villamia did a great job explaining regular auto maintenance and pricing is very fair. Both service reps were very knowledgeable on various topics about my jeep including improving my mpg. More
by jritchie
Employees Worked With
Oscar Alvarenga, Yami Villamia
March 06, 2017
Best car buying experience I have had in over 25 years. Bill Welsh was very professional, knowledgeable and helpful. This was the best car buying experience I have had in over 25 years. I am recommending Bill Welsh was very professional, knowledgeable and helpful. This was the best car buying experience I have had in over 25 years. I am recommending Bill to all my friends interested in buying a Jeep Wrangler or Grand Cherokee. :- More
by rpleasants67
Employees Worked With
Bill Welsh
March 03, 2017
Great Purchasing Experience I Purchased a 2017 Jeep Grand Cherokee Trailhawk V8 Hemi. I drove out of State to purchase my Jeep from Criswell because of Caitlin's extreme ownershi I Purchased a 2017 Jeep Grand Cherokee Trailhawk V8 Hemi. I drove out of State to purchase my Jeep from Criswell because of Caitlin's extreme ownership of her work, responsiveness, and excellent service. All of my researched was done prior to contacting Criswell. This was an outside finance/cash deal for Criswell. Caitlin was and is an excellent Sales talent. She provided quick and accurate information and didn't waste my time. She knows the Jeep products well, the details of the Criswell purchasing process, and was even able to clearly explain each line item on the buyer's order. I've purchased over a dozen vehicles including multiple luxury brands and the service provided by Caitlin was second to none. Job well done Caitlin, and the Criswell team. Continued Success! M.Young More
by M.Young
Employees Worked With
Caitlin Torrisi
March 02, 2017
Awesome and very accommodating! I had an appointment with Leon who was very friendly and went out of his way to make the transaction go smoothly. I had driven from Salisbury, Maryla I had an appointment with Leon who was very friendly and went out of his way to make the transaction go smoothly. I had driven from Salisbury, Maryland and would definitely go back to Leon in the future to purchase another vehicle. He basically had everything ready for me when I arrived, the vehicle, financing, etc. Awesome experience!!! More
by Catherine D Venables
