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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 813 reviews
February 08, 2016
Sales Customer service could use some improving. One suggestion would be to move the service dept waiting room out of the show room that way new customers a Customer service could use some improving. One suggestion would be to move the service dept waiting room out of the show room that way new customers are not confused with service customers. More
by CLBJR
Employees Worked With
Kevin Jones
February 01, 2016
Jeep GC Summit 2015 I bought a 2015 Jeep Grand Cherokee Summit. I received exceptional service from Foster at a great price. Communication was just perfect. This was n I bought a 2015 Jeep Grand Cherokee Summit. I received exceptional service from Foster at a great price. Communication was just perfect. This was not a surprise since Criswell's online reviews were excellent. I am new to Jeep and absolutely love this vehicle so far. Many thanks to the team at Criswell! Ezequiel More
by saruman
Employees Worked With
Foster Gambrell
January 09, 2016
Up front, personable Mike was quick to respond to email inquiries and was very prepared with information and options for me when I actually made it into the dealership. Mike was quick to respond to email inquiries and was very prepared with information and options for me when I actually made it into the dealership. More
by elee0306
Employees Worked With
Mike Long
January 04, 2016
difficult to engage after the sale We recently purchased a new vehicle at Criswell. While the service for the purchase was sufficient (though not really outstanding), when we had some We recently purchased a new vehicle at Criswell. While the service for the purchase was sufficient (though not really outstanding), when we had some trouble with the sunroof the service and body shop engagement has been very poor and difficult. It has taken 3 months to repair a sunroof with very little follow-up. The lesson learned for us, investigate the competency of the service and body shop before you purchase a new car. My ratings below are a blended reflection of both experiences. More
by Brandon Green
Employees Worked With
Meryl Jackson - body shop. Phil Babcock Service, Foster Gambrell
January 03, 2016
They found the Jeep we wanted Foster Gambrell III worked to find the exact Jeep we wanted (unlike another Jeep dealership in Rockville). It took him about a day to find it and by Foster Gambrell III worked to find the exact Jeep we wanted (unlike another Jeep dealership in Rockville). It took him about a day to find it and by the next weekend we were back at the dealership test driving the Jeep. Foster showed us all the features of the vehicle and linked our phones. He answered all our questions without referring us to the manual like many salespeople do. He didn't pressure us for a sale (we just debated the price, of course) and we didn't feel rushed or ignored. A positive experience. More
by QuentinINJeep
Employees Worked With
Foster Gambrell, Kevin Glassic
January 03, 2016
A good remote auto purchase experience I never thought I would buy an automobile, let alone a Viper, remotely. But I have and it was a good experience working with my sales consultant Pete I never thought I would buy an automobile, let alone a Viper, remotely. But I have and it was a good experience working with my sales consultant Peter Eaton, His communication was excellent. The Criswell staff of Sam Hall and Dan Leithauser also provided excellent support and service for my transaction. Criswell's stated goal of obtaining "complete customer satisfaction" has been accomplished with me for my Viper purchase. More
by Viper2014
Employees Worked With
Peter Eaton, Sam Hall, Dan Leithauser
December 30, 2015
Great experience buying my dream Jeep I did most of my shopping for a 2016 Jeep Wrangler Unlimited Willys Wheeler online and I found the exact vehicle I was looking for. I was able to tra I did most of my shopping for a 2016 Jeep Wrangler Unlimited Willys Wheeler online and I found the exact vehicle I was looking for. I was able to trade my vehicle in and drive off the lot in a new Jeep with minimal hassle. Jaime, my salesperson, was knowledgeable and great to work with. More
by Emma
Employees Worked With
Jamie Shupe
December 28, 2015
Good Experience My wife and I were in the market for a new vehicle and the staff helped us with our needs and in getting the best deal possible. I completely recommen My wife and I were in the market for a new vehicle and the staff helped us with our needs and in getting the best deal possible. I completely recommend Foster Gambrell - he WILL help you in any way he can. When I'm in the market for another vehicle, I'm going back to him. More
by jfitz
Employees Worked With
Dan Leithauser, Foster Gambrell
December 26, 2015
Experience of buy at Jeep Wrangler unlimited 2015 The sale person was outstanding. The price for the vehicle was at the same price of a Jeep Wrangler Sahara unlimited well equipped but my sport wra The sale person was outstanding. The price for the vehicle was at the same price of a Jeep Wrangler Sahara unlimited well equipped but my sport wrangler unlimited was OK equipped. my disappointment was the radio of my vehicle it a basic radio with ok speakers. For what paid I should have a gps radio with better speakers. Hopefully chriswell dealer do something about it. More
by Kenny Diaz
Employees Worked With
Foster Gambrell
December 24, 2015
2016 Dodge Challenger Hellcat I dealt with Foster Gambrell, and I can't say enough about him. he was great. Put me at ease, no pressure, answered all my questions, and then got m I dealt with Foster Gambrell, and I can't say enough about him. he was great. Put me at ease, no pressure, answered all my questions, and then got me what I believe is a good deal. He made it easy. The time went quickly, and before I knew it I was driving out of the dealership in a Hellcat, a car I'd been eyeing for some time. And Sam and the business people processed the paperwork in short order, including getting me good financing. A Plus all around. Thanks for a great experience! More
by markschneider
Employees Worked With
Sam, in financing, Foster Gambrell
