Criswell Chrysler Jeep Dodge RAM and FIAT

Fantastic! Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Countr Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Country. We arranged with Alex Sellouk to visit this Gaithersburg dealership if a test drive with a Chrysler dealer in Virginia didn't work out. Unfortunately, the Virginia dealer pulled a bait and switch that almost completely soured us on Chrysler. Thankfully, we decided to keep the appointment with Criswell. Because Alex would be unavailable when we could come in, he arranged for us to meet with Carl Wilhelm. Carl was courteous and straightforward. After a test drive, Carl walked us through the pricing for the van and provided us a quote that was exactly what I had received by email. Carl also had the service department detail the van while we completed paperwork to save time. We then paid for the van, went to lunch while they finished detailing, picked it up 30 minutes later and then drove our beautiful new Town and Country home. We have bought several cars, both new and used, and this was the VERY BEST experience we have ever had with a car dealer. More

Exceeded my expectations every step of the way! Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He ma Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He made us feel 100% comfortable with the transaction. When we went to pick up the Jeep, Bill wasn't able to be there so Alex assisted us. Not only did he get us in and out quickly, we also had our two kids with us and the transaction was completely seamless. One notable part of the experience was when our son brought in his dad's IPhone and said it has died. Alex immediately said "I can charge it" without me so much as having time to answer. I was impressed. Last but certainly not least, Sam was there every step of the process. He checked in various times throughout the sale and made sure we were completely content with our vehicle purchase. This is the kind of service you look for in a dealership, they truly exceeded my expectations. Thanks gentleman! More

New and Improved Hyder is amazing! He made my second car buying experience hassle free, and worked so hard to get me a great price! It was so nice to see someone who g Hyder is amazing! He made my second car buying experience hassle free, and worked so hard to get me a great price! It was so nice to see someone who genuinely cared about what I wanted as a customer. This guy is awesome!!! Get him a raise! A promotion! Don't let him leave! He exudes integrity and commitment to customer satisfaction, and I will definitely come back when I am ready for a new Fiat!!! More

DO NOT GO HERE, TERRIBLE SERVICE Took my car in to diagnose a light on in the dash, they diagnosed the wrong light. Didn't contact me for 2 weeks, then after getting ahold of them the Took my car in to diagnose a light on in the dash, they diagnosed the wrong light. Didn't contact me for 2 weeks, then after getting ahold of them they and explaining what I needed diagnosed, the told me it would be covered under warranty. I waited another week and still no call giving me an update, I finally show up and they never even touched my car. Terrible customer service, I've dealt with the parts department before and also terrible, they got me the wrong parts twice. I highly recommend not giving them anymore of my business and/or recommending their dealership. They should not be open, or allowed to operate business. That is all More

NO COMMUNICATION THE ASSOCIATES WITH THE TECHNICIAN. When I arrived at Service, I requested the Associates to do 1) Oil Change and 2) fix the clip near front Tire (driver's side) so that one clips is not When I arrived at Service, I requested the Associates to do 1) Oil Change and 2) fix the clip near front Tire (driver's side) so that one clips is not fit. He said that "No problem, we will fix it". He also said that it takes total 30 minutes. However, as actual, the other staff came to lounge in 1 hour and all customer asked him why it takes much time. He explained us Today (that is on Saturday, March 12)'s technician is only 2 even if the regular time is 4 technicians. Therefore, It takes more 30 minutes. Actually, Total 1hour 45 minutes. It's OK if everything is fix. A staff call to my cellphone that my dodge is ready even if I am at lounge and ask me to pay the money. and I got my car. HOWEVER, my request 2) that is fix the clips near front tire did not fix at all. I realized that the first Associate did not informed the Technician all my request. It was too late so that my dodge is already out side of shop and a staff return my key... What's going on? I have to go to shop AGAIN! The associates should communicate with the technician. The associates should TAKE A MEMO IF THEY CAN NOT REMEMBER THE CUSTOMER'S ALL REQUEST. More

500x Eccezionale! I wanted to trade in my Abarth for a Fiat with more room and Hyder was able to make it happen! He was excellent to work with in getting me the car tha I wanted to trade in my Abarth for a Fiat with more room and Hyder was able to make it happen! He was excellent to work with in getting me the car that I wanted and very helpful during the sales process. Overall very happy with his customer service and the new Fiat 500x - can't wait to drive it this spring and summer! More

Excellent service advice and management It was a pleasure working with Dawn and Dave when I brought my Liberty in for service. They made sure ALL of my concerns were addressed. Looking for It was a pleasure working with Dawn and Dave when I brought my Liberty in for service. They made sure ALL of my concerns were addressed. Looking forward to working with them again in the near future with my Wrangler. More

Outstanding!! I traded my old grand Cherokee for a new one on January 29th, 2016. My whole experience from talking with Sam Hall and Foster Gambrell was nothing sho I traded my old grand Cherokee for a new one on January 29th, 2016. My whole experience from talking with Sam Hall and Foster Gambrell was nothing short of outstanding service. This is my second jeep from Sam and I felt from both gentlemen that they had a no pressure approach since I was undecided at the beginning. Foster was very helpful in every part of the process and the paper work. Sam provided me with the many selection of cars he had for my need. . This second time around of buying a new jeep was great! I'm very happy with my experience. More

Fantastic Salesman! Alex went above and beyond to assist in my Ram 1500 Laramie purchase. At no point did I feel that he applied the salesman tactic and pushed for a sal Alex went above and beyond to assist in my Ram 1500 Laramie purchase. At no point did I feel that he applied the salesman tactic and pushed for a sale. He took the time to answer all my questions about the vehicle and purchasing process. He went out in the rain to take a picture of the vehicle build date, even though I had told him it was not an urgent request. Being that I am an out of town buyer from NYC, Alex had the finance manager fedex me all the sales documentation for review in the comfort of my own home. There was no unexpected hidden fees that were not previously disclosed to me. The guy even came into the dealership on his day off to meet me person for the first time and to walk me through the vehicle. I highly recommend Alex as your salesman for your next vehicle purchase! More

TOP NOTCH SALES TEAM I went in there to purchase a car with my mother. I was overwhelmed by the professionalism and kindness of each person we encountered. Most dealersh I went in there to purchase a car with my mother. I was overwhelmed by the professionalism and kindness of each person we encountered. Most dealerships get a bad wrap but what great stand up guys we encountered. Although we won't be purchasing til the end of spring---We will definitely be back. Thanks for the all of the kindness and knowledge--Ale,Alex,Rob, and Dan!!! More