Criswell Chrysler Jeep Dodge RAM and FIAT

Excellent experience I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He pick I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He picked me up at the airport and took me to pick up the vehicle that we negotiated the week before. The finance person, of course, tried his best to get "more", but the price was set and honored. I was also impressed by Leon's follow up...even after the deal was done and everyone was paid. I appreciate him standing out. More

2016 Wrangler / Alex & Dan This was not my first time buying a new vehicle, but this was my first time doing it solo. As a woman, it can definitely be a bit concerning walking This was not my first time buying a new vehicle, but this was my first time doing it solo. As a woman, it can definitely be a bit concerning walking into a dealership alone since a lot of places will try to take advantage. I've had salesmen try to use a loud alarm set sound as a selling point because I'm short and could use it to find my car while out shopping (argh). When I submitted for TrueCar pricing, I did it in two regions and was contacted by 6 dealerships. Alex's email immediately stood out to me as he didn't try to pawn off lot vehicles and made it clear that I could factory order, while most of the others were persistent with vehicles that didn't meet my key needs. Alex was very fast in responding to my emails/questions, and we quickly arranged an appointment. He was very accommodating to my contact needs as I work in a field that doesn't allow for phone call breaks. When I went in, we went through what I wanted/did not want, and he helped to guide me with the 'maybe' items. He was very knowledgable with the vehicle and he's a down to earth guy that makes you feel at home. No pressure to sell me on things that I did not want and lots of patience. The price ended up being under what I was financed for (yay!) and no haggling was needed, dealership was very transparent with costs. The arrival from the factory was at the low end for quoted time, pretty much 4 weeks to the day out of a possible 6 weeks, and Alex was sweet enough to pick me up from the closest metro station since I wasn't doing a trade-in and was coming from DC. He also collected a lot of needed info prior to my visit to keep my wait time low and get me into my new jeep as fast as possible. The Wrangler was everything I wanted and was spot on with the order. The check-out process was amazingly smooth and Dan in Finance was also friendly, straight up and not pushy at all. All of my questions were fully explained and I never felt rushed or concerned. After the ink was dry, Alex went through the vehicle and setup the Bluetooth and reviewed the features that have changed since I had my last Jeep. He even scraped off the sticky spots that were left from necessary stickers. The dealership was nicely setup and the entire staff was very friendly with a clear 'teamwork' attitude going on. Overall, the process was the best that I've had at a dealership and they will have a repeat customer. I would 100% recommend the team that I worked with at this dealership to friends. More

Great experience Customer service is outstanding. Foster Gambrill was sincere, knowledgeable, thorough and honest. He wasn't pushy and seemed to enjoy his job and want Customer service is outstanding. Foster Gambrill was sincere, knowledgeable, thorough and honest. He wasn't pushy and seemed to enjoy his job and wanted to help us purchase a car. He didn't act like he was doing us a favor. Even when it came down to when my tags would arrive and where to go pick them up he was spot on. Can't wait to refer my friends. Truely a great transaction. More

Bought a jeep grand cherokee They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me t They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me the great price. More

Superb Purchasing Experience Mr. Foster Gambrell demonstrated patience and understanding with determining a ideal vehicle that satisfied my family needs and personal desires. Fost Mr. Foster Gambrell demonstrated patience and understanding with determining a ideal vehicle that satisfied my family needs and personal desires. Foster was non-overbearing and sensitive to pre and post purchase communications, and made himself available to assist and answer post purchase. Criswell provided an excellent overall purchasing experience. I sensed a friendly and relaxed culture at Criswell Jeep. More

I bought a Red R/T I had a great car-buying experience, thanks to Kevin Jones. I have a gorgeous, fantastic car. And Criswell is a great place to go car shopping. I had a great car-buying experience, thanks to Kevin Jones. I have a gorgeous, fantastic car. And Criswell is a great place to go car shopping. More

Bought a great Rubicon! Foster was fantastic during the process! Kept in touch with us and was laid back and easy to ask questions to. Would definitely refer someone to him! Foster was fantastic during the process! Kept in touch with us and was laid back and easy to ask questions to. Would definitely refer someone to him! More

Smooth, well-organized buying experience Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. T Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. Trade-in values on two existing vehicles were somewhat low, and required negotiation. Operation of new vehicle was explained thoroughly. More

Fantastic! Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Countr Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Country. We arranged with Alex Sellouk to visit this Gaithersburg dealership if a test drive with a Chrysler dealer in Virginia didn't work out. Unfortunately, the Virginia dealer pulled a bait and switch that almost completely soured us on Chrysler. Thankfully, we decided to keep the appointment with Criswell. Because Alex would be unavailable when we could come in, he arranged for us to meet with Carl Wilhelm. Carl was courteous and straightforward. After a test drive, Carl walked us through the pricing for the van and provided us a quote that was exactly what I had received by email. Carl also had the service department detail the van while we completed paperwork to save time. We then paid for the van, went to lunch while they finished detailing, picked it up 30 minutes later and then drove our beautiful new Town and Country home. We have bought several cars, both new and used, and this was the VERY BEST experience we have ever had with a car dealer. More

Exceeded my expectations every step of the way! Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He ma Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He made us feel 100% comfortable with the transaction. When we went to pick up the Jeep, Bill wasn't able to be there so Alex assisted us. Not only did he get us in and out quickly, we also had our two kids with us and the transaction was completely seamless. One notable part of the experience was when our son brought in his dad's IPhone and said it has died. Alex immediately said "I can charge it" without me so much as having time to answer. I was impressed. Last but certainly not least, Sam was there every step of the process. He checked in various times throughout the sale and made sure we were completely content with our vehicle purchase. This is the kind of service you look for in a dealership, they truly exceeded my expectations. Thanks gentleman! More