Criswell Chrysler Jeep Dodge RAM and FIAT

Worst customer service experience EVER. I live over an hour from this dealership. I got 5 quotes overall from different dealers and was most satisfied with the service I received from my sal I live over an hour from this dealership. I got 5 quotes overall from different dealers and was most satisfied with the service I received from my sales consultant Alex Sellouk. So despite the drive I decided to buy from Criswell. Two hours before our scheduled appointment, Alex called to tell me he went to pull up the vehicle that I settled on and it was gone. It had been sold. I kept the appointment anyway because there was a 2nd Jeep I saw that I was willing to consider. When I arrived, Alex was with a customer at our appointment time. I walked around for 30 minutes with a different consultant just passing time. Finally another consultant, Jesse Cameron was assigned to me so we could get started. Over an hour later, Alex had not come out of his office to introduce himself. By the time we were finally ready to close the deal, he stopped in briefly to help talk me into the low ball offer for my trade. Finally we settled on a number and I went to the waiting room to wait for the finance manager. I sat down at 8:30. I did not see the finance manager until about 11pm and did not leave the dealership until after midnight. The finance guy was obviously ready to go home and rushed through everything, annoyed. Alex had long since left and Jesse stayed to finish the deal. When the finance part was finally done, Jesse told me that he couldn't get the car detailed because it was too late. He also didn't have my spare key fob and said he would mail it to me. Thathe was August 30. The end of September came and I still hadn't received it so I called Alex. He stated that Jesse was supposed to send it and he would get it taken care of. Yet another 2 weeks passed - no key. I emailed the sales manager to express my concern. No response. I called Alex back...no response. I left a message for Jesse - you guessed it....no response. So I called Jeep corporate who then contacted the dealership. I was told that the key had to be programmed to my vehicle so I had to go back to the dealership. When I arrived, Jesse had the key in his hand with my name on it. He said that it "arrived" and nobody notified him so that's why he didn't send it. Since he could have then mailed it when he received it, my hour and a half trip was pointless. Such a waste. There was no explanation as to why nobody from Criswell called me back to tell me anything at all!!!! Jeep corporate was very empathetic and stayed in touch with me to make sure things were resolved. When I explained the unprofessional and absolutely ridiculous way I was treated, they offered me a few free oil changes at my local dealership. I would never ever recommend doing business with criswell. All they cared about was closing a deal. More

2016 Dodge Ram 1500 "Caitlin Torrisi" I was looking for a new Dodge Ram 1500 and went to my local Dodge dealer and they would not work with me at all on a price. I looked online for dealer I was looking for a new Dodge Ram 1500 and went to my local Dodge dealer and they would not work with me at all on a price. I looked online for dealers out of my area and Criswell seemed to have the best prices. I contacted Criswell and was put in touch with Caitlin Torrisi. Caitlin discussed prices with me and said she would work with me to get a price that I liked. She was always very prompt in returning phone calls and emails. On 9-25-16 I made the almost 2 hour drive to meet with Caitlin and look at the Ram truck. The truck was on the lot and ready to go. The purchasing process was seamless and was done in probably less than an hour. Caitlin did an excellent job in every part of the sales process. There is absolutely no way my local Dodge dealer would have worked with me the way Caitlin and Criswell did. I strongly recommend her for anyone looking for a new Dodge vehicle. More

still waiting a call back 3 days later Had some questions regarding some service performed on my daughters Jeep, called and left a message for the service advisor and the service manager bu Had some questions regarding some service performed on my daughters Jeep, called and left a message for the service advisor and the service manager but neither called back. Poor customer service, won't return. More

Caitlin Torrisi Caitlin is excellent! Smart, knowledgeable, and efficient. She was able to narrow down options and find the SUV I needed really fast. And she beat the Caitlin is excellent! Smart, knowledgeable, and efficient. She was able to narrow down options and find the SUV I needed really fast. And she beat the competition on price at every turn. I highly recommend her. More

Service nightmare I have never been so appalled at such a lack of professionalism, competence, and skill at dealing with the public. Criswell has had my 2014 Fiat 500L I have never been so appalled at such a lack of professionalism, competence, and skill at dealing with the public. Criswell has had my 2014 Fiat 500L for 5 weeks. They have been unable to diagnose and correct the transmission problem. Finally they replaced the transmission, I picked it up, drove about 10 miles towards home only to have the transmission light come back on. I was uncertain as to whether the car would make it back to the shop. It is still under warranty and both Criswell and the Chrysler parent company are doing nothing to fix the problem. I was promised a call from Chrsyler today to try to work out a settlement. Needless to say, there was no call. They do not answer the phone, the service manager refuses to call back. It's a nightmare. I would never deal with these people nor trust any Chrysler product. More

Horrible Customer Experience Recently I took my 2012 Grand Cherokee in for an oil change and needed the Service Department too take a look at my brakes due to the fact that the pe Recently I took my 2012 Grand Cherokee in for an oil change and needed the Service Department too take a look at my brakes due to the fact that the pedal was not pressurizing. The Service Advisor blew me off stating they do not have time. I called back later that day because the situation got worse. I spoke to another Service Advisor (Mohammad) who I stated to that I needed a new brake booster. He then transferred me to the parts department to see if they were in stock, once I got that information I was transferred back to schedule the appointment where Mohammad tried to. Charge extra money for a service that should be included for the part that needed to be replaced. Once I asked to talk to the Manager he deducted that price from my total bill. The next morning I called and spoke with Service Advisor Oscar who seemed like he was going to help me out with a courtesy vehicle and put me on hold for 55 min without getting back to me. When I hung up and called back I got the cashiers office who I stated to the situation, she came back on the phone stating Oscar was busy with a customer and would have to call me back. When I repeated that I was on hold for 55 min she began to become very rude and stated again that he would call me back which I am still waiting for and it has now been two days. I had sent an email who stating my experiences over the past two years to a Sales Manager since I could not find an email address on their site to send to a Service Manager. The Sales Manager Sam Hall was very prompt in responding and sent it to the Service Manager and Service Director. I received a call later that day stating they could now help me with a courtesy vehicle but at this point it was too late and I had already had to rent a car out of my own pocket. There was no reply email or call from the Service Manager. This to is a complete lack of Customer Service at every level except from Sam Hall who did what he could to advise the correct staff members of the situation and I thanked him for that. I have had very inconsistent service from both the Jeep and Chevy sides of their operation due to the fact I take both my cars to the dealership for service. After this past experience with people not getting back to me when they say or any type of recourse from the service manager something as simple as a reply to the email or a phone call apologizing I will no longer be taking any of vehicles to this location and will not recommend this dealership at any capacity to any friends or family. Customers now days do not only look for a good price but the experience of this service they receive from start to finish. I might have to drive a little bit farther and possibly pay a little extra but it will be WORTH IT. Sincerely Completely Unsatisfied Customer More

xxxxxx Wrench People My wife and I have been to this dealership twice in the past 9 months, first to purchase a high end new Dodge Ram Diesel Truck and this month we purch My wife and I have been to this dealership twice in the past 9 months, first to purchase a high end new Dodge Ram Diesel Truck and this month we purchase a used Jeep Wrangler. Both the new and the used dealers provided exceptional customer service. On this visit to the used car dealership our salesman Peter Eaton was outstanding throughout our complex trade in. Peter answered our calls with all of our "xxxxxx wrenches"and texts immediately throughout the process, and was always high energy. He provided us options that were meaningful to our particular needs (great new tires to replace the one's that were on there), and made himself available for further consultation. Because of his straight forward style and 20+ years of experience we were in great hands from the time he answered our "cold call" email inquiry until the last bolt was put onto our new tags. Peter is a professional who we trust and will seek him out next time we are in the market for a vehicle. We couldn't be more satisfied with our experience at Chriswell and their exceptional customer service provided to us by Peter, and a shout out to Don in Finance. Thank you! More

Fantastic Car and Great Service! From the moment I saw the 2012 Fiat 500 Sport on the website, I knew it was going to be mine. I was in contact with Peter every day from the moment I From the moment I saw the 2012 Fiat 500 Sport on the website, I knew it was going to be mine. I was in contact with Peter every day from the moment I sent in my note of interest, and he made sure that I was completely taken care of - financing in place before I got there, and car cleaned, repaired, and inspected. When I got to the dealership, I was pleasantly surprised by a few "extras" that hadn't been listed on the site - a sunroof, leather interior, new tires, and a guarantee that the open recall would be dealt with, free of charge to me. While Peter was not immediately available to show me the vehicle, another salesman showed me to the car and gave me the keys. Peter took it out for a test drive with me, and was a good sport about my driving (I hadn't driven a manual transmission in over a year, and was a little rusty). Overall, it was a seamless car-buying experience. I never felt like I was being taken-advantage of or as if I was being pressured into a car I didn't want or couldn't afford, and I definitely felt like I got a fair deal. More

The Best !!!!! Over the years I have purchased 5, now 6 vehicles from Criswell and the sales team has always been good. This recent purchase Alwyn and Kevin Glassic Over the years I have purchased 5, now 6 vehicles from Criswell and the sales team has always been good. This recent purchase Alwyn and Kevin Glassic were AMAZING !!! Now other way to put that. They bent over backwards and then some to make sure I got the vehicle I wanted at the price I wanted. It was a LONG process due to issues on my side but they smoothed everything out like true professionals and keeping me entertained the entire time. When you find a team that is straight forward, professional and do whatever they can to keep you smiling, you come out the winner every time. I could go on forever on how great Alwyn is but come in and see for yourself. THE BEST!!!!! More

No Stress Car Buying! Jeff Boyd and Ale were laid back and made the buying process stress-free. No pressure tactics experienced, and as a single Mom buying the car, I real Jeff Boyd and Ale were laid back and made the buying process stress-free. No pressure tactics experienced, and as a single Mom buying the car, I really appreciated that level of professionalism. More