Criswell Chrysler Jeep Dodge RAM and FIAT

Excellent I bought my car last year and I have been going there for almost a year. This time the service was really good compare to the other times. I almost ch I bought my car last year and I have been going there for almost a year. This time the service was really good compare to the other times. I almost changed dealerships completely but the guy that help us it was excellent. More

A sad tale with a happy ending. The dealership has had my vehicle for over 2 weeks with little to no communication during that time. Today I decided to make the hour + drive from our The dealership has had my vehicle for over 2 weeks with little to no communication during that time. Today I decided to make the hour + drive from our house to Gaithersburg to lock eyes with Christopher Bryant, the service manager. I wanted him to see for himself that there was a real person behind the voicemail messages. I went in prepared for battle and left the dealership with an entirely different opinion of Mr. Bryant than I had going in. He had a genuine demeanor, and I truly feel he had an honest answer to our serious delimma. To make a long story short; despite the lack of communication, which was explained, I was left with the impression that Mr. Bryant had my back and was going to make sure that Chrysler/Fiat makes our transmission problem RIGHT. He set me up in a loaner car and assured me that their would be a resolution to the problem by Monday. FYI... Today is Friday and the Christmas holiday is this weekend. So "by Monday at the latest" is saying something. I'm holding you to this Chris! Please don't let me down. I'm putting ALL my faith in you. More

The one assigned to me! I never received Mr. Marcos Olivero's full attention nor his dedication to getting the recall work done on my 2006 Jeep Commander. It took seven day I never received Mr. Marcos Olivero's full attention nor his dedication to getting the recall work done on my 2006 Jeep Commander. It took seven days to get my vehicle back, and the appointment had been made three weeks prior. I have been without my Jeep for the entire Thanksgiving Holiday. Mr. Olivero never returned my repeated phone calls. He only answered me twice, and both times put me on hold for an incredible amount of time. The first time he put me on hold, I had to hang up because it was taking too long. I made daily trips to the Service department in person, and found myself always waiting, and waiting, and having to explain my situation over and over. Mr. Olivero was my Point of Contact (POC), and yet, he was never available and he never made any attempts to communicate to me. After sending an email to Mr. Olivero's boss, and cc: in Mr. Olivero and the other two Service Advisors, I finally received an email apology from Mr. Olivero. Nobody else in the organization has responded, except for a stock canned response to my DealerRater reviews, and an email from a new player, Mr. Chris Bryant, in the organization who informed me that my Jeep was ready for pickup. This experience showed me that this organization as a whole is not invested into customer service in any meaningful way. More

Don't Expect Anyone To Care About You, The Customer If these guys are consistent at anything it's ignoring their customers. Twice I have made appointments to have my car serviced at their Gaithersburg s If these guys are consistent at anything it's ignoring their customers. Twice I have made appointments to have my car serviced at their Gaithersburg shop and twice they just completely ignored me. The first time they had my car for 3 days and didn't even look at it, and yes, this was after I had an appointment. I finally had to just go get my car as I was going away for the weekend. They never even looked at my car and all I got was, "sorry". The second time, just this week. I waited 3 weeks for an appointment, and this time I called them on the day of my appointment and cited my previous experience with them not even looking at my car and I was assured my car would be looked at. Well.... it wasn't. At the end of the day they told me they would call me in the morning with the result of their diags. Well, no call. I got a call at 4pm with the list of stuff they wanted to do and they wanted to charge me to continue to diagnose the problem. I reminded them I had an extended lifetime warranty (they should have known this) then they told me again they would call me back that night to tell me if the problem was covered by my warranty. Well, no call again. Over the course of all of this I called the service manager several times and he didn't return a single call. I called the service director twice over two days and he never called back. I called the General Manager and left him a message and he never called back. These guys had my car now for 3 days and I had no information on how much it would cost of when I would have it back. On day #4 I called the service manager twice and again no response. I called the service director (now the 3rd time I've called him). I finally reached a live person, not the original service director I called, and he finally drove my concerns to completion. This service department just absolutely sucks. Don't expect any communications from them and expect your car to be unavailable for days. I was even told by their service manager that they don't provide loaner cars. Un-freaking-believable. They hijack my car for 4 days, I'm driving my wife to the other end of Montgomery County to work, and they just don't care. I bought my car here and have had it serviced here since I bought it. After my last two experiences they've lost a car buying customer, and they've lost a service customer and I'll be sure to tell folks to stay away from this place. Their problems go from the service manager all the way to the GM. If they don't care at the top, they why do business with them. More

Worst customer service experience EVER. I live over an hour from this dealership. I got 5 quotes overall from different dealers and was most satisfied with the service I received from my sal I live over an hour from this dealership. I got 5 quotes overall from different dealers and was most satisfied with the service I received from my sales consultant Alex Sellouk. So despite the drive I decided to buy from Criswell. Two hours before our scheduled appointment, Alex called to tell me he went to pull up the vehicle that I settled on and it was gone. It had been sold. I kept the appointment anyway because there was a 2nd Jeep I saw that I was willing to consider. When I arrived, Alex was with a customer at our appointment time. I walked around for 30 minutes with a different consultant just passing time. Finally another consultant, Jesse Cameron was assigned to me so we could get started. Over an hour later, Alex had not come out of his office to introduce himself. By the time we were finally ready to close the deal, he stopped in briefly to help talk me into the low ball offer for my trade. Finally we settled on a number and I went to the waiting room to wait for the finance manager. I sat down at 8:30. I did not see the finance manager until about 11pm and did not leave the dealership until after midnight. The finance guy was obviously ready to go home and rushed through everything, annoyed. Alex had long since left and Jesse stayed to finish the deal. When the finance part was finally done, Jesse told me that he couldn't get the car detailed because it was too late. He also didn't have my spare key fob and said he would mail it to me. Thathe was August 30. The end of September came and I still hadn't received it so I called Alex. He stated that Jesse was supposed to send it and he would get it taken care of. Yet another 2 weeks passed - no key. I emailed the sales manager to express my concern. No response. I called Alex back...no response. I left a message for Jesse - you guessed it....no response. So I called Jeep corporate who then contacted the dealership. I was told that the key had to be programmed to my vehicle so I had to go back to the dealership. When I arrived, Jesse had the key in his hand with my name on it. He said that it "arrived" and nobody notified him so that's why he didn't send it. Since he could have then mailed it when he received it, my hour and a half trip was pointless. Such a waste. There was no explanation as to why nobody from Criswell called me back to tell me anything at all!!!! Jeep corporate was very empathetic and stayed in touch with me to make sure things were resolved. When I explained the unprofessional and absolutely ridiculous way I was treated, they offered me a few free oil changes at my local dealership. I would never ever recommend doing business with criswell. All they cared about was closing a deal. More

2016 Dodge Ram 1500 "Caitlin Torrisi" I was looking for a new Dodge Ram 1500 and went to my local Dodge dealer and they would not work with me at all on a price. I looked online for dealer I was looking for a new Dodge Ram 1500 and went to my local Dodge dealer and they would not work with me at all on a price. I looked online for dealers out of my area and Criswell seemed to have the best prices. I contacted Criswell and was put in touch with Caitlin Torrisi. Caitlin discussed prices with me and said she would work with me to get a price that I liked. She was always very prompt in returning phone calls and emails. On 9-25-16 I made the almost 2 hour drive to meet with Caitlin and look at the Ram truck. The truck was on the lot and ready to go. The purchasing process was seamless and was done in probably less than an hour. Caitlin did an excellent job in every part of the sales process. There is absolutely no way my local Dodge dealer would have worked with me the way Caitlin and Criswell did. I strongly recommend her for anyone looking for a new Dodge vehicle. More

still waiting a call back 3 days later Had some questions regarding some service performed on my daughters Jeep, called and left a message for the service advisor and the service manager bu Had some questions regarding some service performed on my daughters Jeep, called and left a message for the service advisor and the service manager but neither called back. Poor customer service, won't return. More

Caitlin Torrisi Caitlin is excellent! Smart, knowledgeable, and efficient. She was able to narrow down options and find the SUV I needed really fast. And she beat the Caitlin is excellent! Smart, knowledgeable, and efficient. She was able to narrow down options and find the SUV I needed really fast. And she beat the competition on price at every turn. I highly recommend her. More

Service nightmare I have never been so appalled at such a lack of professionalism, competence, and skill at dealing with the public. Criswell has had my 2014 Fiat 500L I have never been so appalled at such a lack of professionalism, competence, and skill at dealing with the public. Criswell has had my 2014 Fiat 500L for 5 weeks. They have been unable to diagnose and correct the transmission problem. Finally they replaced the transmission, I picked it up, drove about 10 miles towards home only to have the transmission light come back on. I was uncertain as to whether the car would make it back to the shop. It is still under warranty and both Criswell and the Chrysler parent company are doing nothing to fix the problem. I was promised a call from Chrsyler today to try to work out a settlement. Needless to say, there was no call. They do not answer the phone, the service manager refuses to call back. It's a nightmare. I would never deal with these people nor trust any Chrysler product. More