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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
857 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 857 reviews
September 28, 2017
Treated Like a VIP from the second I walked in the showroom! I have been buying cars for almost 40 years and can say I have never had a better experience than at Chriswell! From the moment I walked in the showr I have been buying cars for almost 40 years and can say I have never had a better experience than at Chriswell! From the moment I walked in the showroom, I was impressed - they were attentive and helpful but not once did I feel pressured or rushed as I have at other dealerships. They answered every question I had, were very thorough and made sure I understood all my different options. Kudos to Sam Hall and Kevin Jones and the Finance Manager who walked me through every option and explained until I understood! 5 star experience and I'll never go anywhere else - already referred a coworker! More
by Alice
Employees Worked With
My finance manager was amazing but don't see his name., Sam Hall, Kevin Jones
August 24, 2017
Quick, honest and very helpful. On 8/22/2017 my boyfriend & I went to Criswell in Gaithersburgs by the shell gas station. I had the pleasure working with Peter Eaton, We are so pleas On 8/22/2017 my boyfriend & I went to Criswell in Gaithersburgs by the shell gas station. I had the pleasure working with Peter Eaton, We are so pleased to have worked with someone who is honest and very knowledgeable in the vehicles he is selling. Mr.Eaton considers my family size and our budget he addresses the concerns we had and provided us with a solution. He ensured us in every step when purchasing the car. We are in love with our 2016 Dodge Challenger. I have purchased more then one vehicle and I must say this is one of best dealers I have worked with Once again thank you Peter Eaton! More
by vvalle08
Employees Worked With
Peter, Eaton
August 21, 2017
GOOD SERVICE Look for a 2017 jeep cherokee they give me a good value...great experience for get a new car...i recommended this dealer and service Look for a 2017 jeep cherokee they give me a good value...great experience for get a new car...i recommended this dealer and service More
by john1979
Employees Worked With
Tony Singleton Jr
August 11, 2017
Fastest experience in buying a new car Came in to look at the 2016 leftovers and ended up buying a 2017 of the same model. Good value - offered significant savings and looked to maximize re Came in to look at the 2016 leftovers and ended up buying a 2017 of the same model. Good value - offered significant savings and looked to maximize rebates, etc. while also offering the benefits of lowest interest instead. Very happy with all staff. More
by rhorton0721
Employees Worked With
Mike Long
August 10, 2017
Very rude I called to make an appointment due to a Urgent recall and my start/stop feature is malfunctioning. Chuck was very rude with a "Sir, sir, sir, I told I called to make an appointment due to a Urgent recall and my start/stop feature is malfunctioning. Chuck was very rude with a "Sir, sir, sir, I told you" answer. I have been using this dealership since I purchased my car in 2015, but with this kind of costumer service, I rather to move and find another dealership. I hope I don't have an accident while waiting for the end of the month appointment. More
by Jeepuser
Employees Worked With
Chuck Dicus, Chuck Dicus
August 10, 2017
Easy and Fun Transaction Needed to find my dream Wrangler Sahara by the end of the weekend, and after a few days of searching I found the perfect one at Criswell Jeep. My sale Needed to find my dream Wrangler Sahara by the end of the weekend, and after a few days of searching I found the perfect one at Criswell Jeep. My salesman Chris Cunningham was great; giving me their best price on the jeep without having to go back and fourth with numbers, and was able to do this over the phone. The transaction was pretty much as smooth as it gets, I made first contact on Friday, drove up on Saturday to have my car appraised and test drove the Jeep, and signed the papers and drove my new baby home on Sunday. I honestly couldn't be more happy with my Jeep, and Chris played a big role in this. Only giving 4 starts because the quality of the new car delivery was not up to par with my expectations. More
by Shorts
Employees Worked With
Dan Leithauser, Chris Cunningham
July 20, 2017
Above and Beyond!! Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the end of the day, I did not purchase a car but I would definitely go back for Ahsan. He was very honest and upfront about EVERYTHING! I will definitely recommend him for anyone looking to finance a Jeep!! More
by SD2016
Employees Worked With
July 20, 2017
Poor Customer Service When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. She Snapped at me "Do You Have an Appointment, if not I can't help you for 2 weeks " She was able to find an appointment on July 26th. She gave me the option of leaving my vehicle but it wouldn't be looked at for at least 3 days and even though it's under warranty they wouldn't cover a rental car. This is my first Chrysler product, I normally buy Chevy's. Criswell Chrysler Service needs to take a look at how Criswell Chevy Service handles customers that have been buying cars(5) from Criswell since 2001. Since it was under warranty Chevy Service couldn't do anything for me but would have if they could. I took my Jeep to Len Stoler Jeep in Westminster. They found that the problem with the transmission was that it was 1 quart low of fluid. I have taken the Jeep to Criswell Chrysler Service for it's Oil changes and tire rotations, obviously they don't check all the fluids like they claim to. So the bottom line is Criswell Chrysler Service doesn't do what they claim to do and have the worst Customer Service. More
by cberry1718
July 16, 2017
Best Car Buying Experience Ever! Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chry Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chrysler Jeep. Leon Travis was exceptional to deal with. He is very knowledgeable and a consumate professional. Even with a very thorough process, this was the quickest car purchase experience I've ever been a part of. We did our homework and Leon seemed to respect that we knew what we wanted and did not apply any additional hard sell. He stated that he wanted to be sure that we were aware of all the options available to us and made sure we received every possible credit we were qualified to receive. Dan Leithauser assisted with our financing and worked out quite a few term options to ensure we made the best decision for our budget.I'll be back for my Renegade in a couple years! More
by Therese N Taylor
July 01, 2017
Took care of us, even though we came in late Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of t Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of the pricing so we made a great deal. Nothing was kept secret, no 'special offers', no pressure for ridiculous add-ons. I have never worked with a sales person who knew as much about the car as Leon - he was truly an expert in his trade. If I had a question, he had an answer! Great job! More
by jeepshoppergburg
Employees Worked With
