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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 820 reviews

March 02, 2017

Awesome and very accommodating! I had an appointment with Leon who was very friendly and went out of his way to make the transaction go smoothly. I had driven from Salisbury, Maryla More

by Catherine D Venables
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2017

Very friendly and knowledgeable I had an appointment set up with Mike to look at a hellcat. We didn't reach an agreement the first meeting, but he went out of his way to make the More

by jdb840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Long
February 24, 2017

Communication!!!!!!!! I took my 2016 4 Door Jeep for service since 2/16 and as of today, I have not heard a thing and have no Jeep!!!!!!!! service person is Oscar Alvareng More

by juansters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oscar Alvarenga
February 21, 2017

Bad Experience when I went to purchase a Jeep This is one of the worst car dealership's I have ever experienced. I negotiated with a sales person Yakov he was nice and we talked about the price, f More

by RC
Recommend Dealer
No
Employees Worked With
Yakov Shadyavichyus, Walter O'Rourke
February 17, 2017

Awesome experience! Andre was very attentive and helpful. I came on Friday evening and I needed to get multiple maintenance services done. Andre was able to get me in and More

by Jolmancrz01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Lynn
January 25, 2017

Professional staff offering great service Yami was very friendly and professional in seeing me through my last free oil change on my 2014 Dodge Challenger on a drop in basis on a rainy day. More

by TysonCr0sstrek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yami Villamia
Jan 26, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We make sure to take care of our customers in all kinds of weather! We appreciate your review and kind words for Yami. Thank you for being a great customer!

January 25, 2017

Great review Andre Lynn was great in service, I was in and out quickly so I could get to work. I had an oil change and tire rotation and found out my thermostat n More

by cmorgan
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Lynn
Jan 25, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for your five-star review! We're glad that Andre took such great care of you. We look forward to making your next service experience with Criswell just as wonderful.

December 31, 2016

Thanks, Andre I want to leave positive feedback for Andre. I brought in a car with several issues including a recall. Andre went above and beyond to take care of me More

by Michael Kaercher
Recommend Dealer
Yes
Employees Worked With
Andre Lynn
Jan 04, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for your review of your service experience with Andre. We do appreciate the feedback Michael, all feedback. Hopefully we'll be able to turn around your other experiences positively if you give the chance. Thank you again for your business and your review!

December 29, 2016

Jeff is the man to see!! The biggest resaon I give this dealship a 5 out of 5 is because Jeff Boyd works here. After being over looked by many other sales consultants, Jeff wa More

by Dodge2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Boyd
Jan 04, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We're so glad that Jeff went above and beyond to make sure you all had an awesome buying experience! Thanks so much for your business and for your recommendation, we certainly appreciate it. We hope you enjoy your new vehicles!

December 29, 2016

Sales lied and didn't care to attempt to resolve Started out a great experience. Drove 2 hours to look at vehicles. Found one we liked. Filled out loan application and everything went smooth until we More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Sellouk
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