Criswell Chrysler Jeep Dodge RAM and FIAT

their service department is the worse. Made apt 3 weeks ago, dropped car, had to call 5 times. Firs time, they told me they don't have my car, and it went downhill after that. Still don't h Made apt 3 weeks ago, dropped car, had to call 5 times. Firs time, they told me they don't have my car, and it went downhill after that. Still don't have my car. More

New Jeep Grand Cherokee Limited My wife and I had an amazingly positive experience at Criswell Jeep working with Leon and Julius. Leon was our salesman and Julius his manager. As par My wife and I had an amazingly positive experience at Criswell Jeep working with Leon and Julius. Leon was our salesman and Julius his manager. As part of my effort to find and buy a Jeep Grand Cherokee, I used the Navy Federal Credit Union Buying Program. Being from northern Virginia, I was initially disappointed that the only dealership identified was Criswell, which is located in Gaitherburg Maryland. I began my research by ignoring Criswell because I didn't want to drive to Maryland when there were four Jeep Dealers within 20 minutes of my home. But after getting the typical run around and non-committal responses from salesmen in VA, I decided to respond to Leon's very polite email offering to assist me. Leon is himself a vet and member of Navy Federal. Since my experience as a member and employee of Navy Federal has always been outstanding, I had to assume they would only work with Criswell Jeep if they too were outstanding. Well, they are! Leon was very responsive identifying vehicles that matched my preferences. But more importantly he sent me an email that listed MSRP, invoice, and all the savings I would enjoy buying through Criswell using the Navy Federal program. Leon also did something most dealerships won't do anymore. He gave me an "out the door" bottom line price, including taxes. Well, my wife and I decided to make the drive to Gaithersburg after work, which took about 45 minutes to an hour. Leon met us in the parking lot as we drove up; he was professional and gracious all at the same time. He had this amazing ability to make us feel welcomed and relaxed. We never felt any pressure. We went for a drive and decided to move up to the next highest level of Grand Cherokee from a Laredo or Altitude to the Limited. Because we forgot our check book, we asked to come back the following day, which was Leon's day off. Nevertheless, he came into work early to ensure the vehicle was ready, and the paperwork would go smoothly. He then returned to work around 7:00 PM when we said we'd come back. We arrived at 7:30 due to weather and traffic. The next hour or so was actually interesting, enlightening and fun. Leon explained all the features of our new vehicle and then we made small talk with his manager Julius as the paperwork was finalized. Bottom line: we never felt pressured; rather we felt like they were doing everything they could to get us a good deal, which the DID! The next time I have to buy a vehicle I will certainly return to Criswell. More

Fast and Simple Mr. Travis made the car buying experience easy since day one. I told him what I wanted and he was able to get it on there lot within 2 months from the Mr. Travis made the car buying experience easy since day one. I told him what I wanted and he was able to get it on there lot within 2 months from the factory. Mr. Travis ensured that I knew when my Jl was built and ready to ship and when the dealer would receive it. I will return when i go to buy another car. More

Great car buying experience. Wendy Bollinger did a fabulous job from my first call to the dealership through driving our new car off of the lot. She was professional, direct and g Wendy Bollinger did a fabulous job from my first call to the dealership through driving our new car off of the lot. She was professional, direct and got the deal done in a quick no nonsense way which I had requested upon our first conversation. More

Outstanding from the start!!! Let me begin by telling you that I've owned luxury vehicles and been involved with so called "white glove" treatment, but this experience was beyond a Let me begin by telling you that I've owned luxury vehicles and been involved with so called "white glove" treatment, but this experience was beyond anything that I've experienced in the car business. I believe that if all transactions were handled by people like Leon Travis, we would be far and above sales goals. Leon is a few things : Man of his word ; thoughtful ; knowledgeable and attentive without being pushy. His attention to detail and responsiveness make him a cut above the rest... He allowed me to create the schedule on the purchase and we had a mutual trust that consummated the "sale" with both sides benefiting. I would highly recommend working with Leon. More

DON'T WASTE YOUR TIME!!! I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they said they were booked but that they did have the parts for my recall. Coincidentally, the day of my appt, it had snowed. I never received a call of cancellation but was leery of driving in the snow to just be told it could not be done. I called them myself & was told only one technician came into work so my truck would probably not get done. I told the rep, a phone call would've been appreciated but I could reschedule. I did so & dropped my truck off on my lunch break the day of my appt. Horace was the one that "helped" me. I was extremely upset to find out from him that they did not have the part to fix the recall on the alternator & that it was on back order for 2-4 weeks. The recall for the alternator was that they catch on fire so I was very concerned. Horace disregarded my concern & said it's really not that serious, just check back in 2-4 weeks to see when one would be in for my truck. That was disturbing. I had to get back to work so I allowed him to take my truck to fix the brake boost since he said it would only be a couple hours & I would be off by then. I got off at 3pm, came back to the dealership just to see my truck parked in the parking lot untouched. I asked for Horace & he told me to just go wait in the waiting room. It will be done shortly. After waiting for some time, Horace comes to tell me that there was more bad news. The technician that was assigned to my truck got sick & went home early but he could get somebody else to do my truck in a few mins. I am still trying to figure out why he did not know to do this earlier as I had dropped my truck off at 11:30am & by this time it was 4:30pm. He offered me a rental (Fiat) for 24 hours & a carwash for $20. By this time I was extremely upset that I had a wasted an entire day for absolutely nothing to get done. I asked for my key & went home. I will never attempt to get my truck serviced here ever again. That was the worst experience I have ever had. My suggestion is that you hire people who want to work & are passionate in what they do. If I could give 0 stars, I definitely would. More

SRT JEEP PURCHASE GONE RIGHT! HIGHLY RATE THE TEAM AT CRISWELL JEEP, TRUE CARE AND CUSTOMER SERVICE IS WHAT YOU CAN EXPECT AS WELL COMPETITIVE PRICING FROM LEON TRAVIS AND THE TEAM HIGHLY RATE THE TEAM AT CRISWELL JEEP, TRUE CARE AND CUSTOMER SERVICE IS WHAT YOU CAN EXPECT AS WELL COMPETITIVE PRICING FROM LEON TRAVIS AND THE TEAM! More

Good buying experience We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a few we had a few issues with our vehicle. Overall, the service team was helpful with those. There were a couple of things where communication could be improved between the staff. More