Criswell Chrysler Jeep Dodge RAM and FIAT

Very rude I called to make an appointment due to a Urgent recall and my start/stop feature is malfunctioning. Chuck was very rude with a "Sir, sir, sir, I told I called to make an appointment due to a Urgent recall and my start/stop feature is malfunctioning. Chuck was very rude with a "Sir, sir, sir, I told you" answer. I have been using this dealership since I purchased my car in 2015, but with this kind of costumer service, I rather to move and find another dealership. I hope I don't have an accident while waiting for the end of the month appointment. More

Poor Customer Service When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. She Snapped at me "Do You Have an Appointment, if not I can't help you for 2 weeks " She was able to find an appointment on July 26th. She gave me the option of leaving my vehicle but it wouldn't be looked at for at least 3 days and even though it's under warranty they wouldn't cover a rental car. This is my first Chrysler product, I normally buy Chevy's. Criswell Chrysler Service needs to take a look at how Criswell Chevy Service handles customers that have been buying cars(5) from Criswell since 2001. Since it was under warranty Chevy Service couldn't do anything for me but would have if they could. I took my Jeep to Len Stoler Jeep in Westminster. They found that the problem with the transmission was that it was 1 quart low of fluid. I have taken the Jeep to Criswell Chrysler Service for it's Oil changes and tire rotations, obviously they don't check all the fluids like they claim to. So the bottom line is Criswell Chrysler Service doesn't do what they claim to do and have the worst Customer Service. More

Above and Beyond!! Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the Ahsan Javeid went above and beyond to help make sure I got the best deal possible. He really took time to go over all of the numbers with me. At the end of the day, I did not purchase a car but I would definitely go back for Ahsan. He was very honest and upfront about EVERYTHING! I will definitely recommend him for anyone looking to finance a Jeep!! More

Best Car Buying Experience Ever! Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chry Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chrysler Jeep. Leon Travis was exceptional to deal with. He is very knowledgeable and a consumate professional. Even with a very thorough process, this was the quickest car purchase experience I've ever been a part of. We did our homework and Leon seemed to respect that we knew what we wanted and did not apply any additional hard sell. He stated that he wanted to be sure that we were aware of all the options available to us and made sure we received every possible credit we were qualified to receive. Dan Leithauser assisted with our financing and worked out quite a few term options to ensure we made the best decision for our budget.I'll be back for my Renegade in a couple years! More

Took care of us, even though we came in late Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of t Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of the pricing so we made a great deal. Nothing was kept secret, no 'special offers', no pressure for ridiculous add-ons. I have never worked with a sales person who knew as much about the car as Leon - he was truly an expert in his trade. If I had a question, he had an answer! Great job! More

Excellent customer service Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation and t Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation and the sales rep was courteous during our negotiations. More

Excellent Service! This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minutes This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minutes they are done! Best of all, their customer service is top notch! I was so frustrated with the other Jeep Dealer I used to go to and now I'm so happy I found Criswell! Thank you for the excellent service Criswell Team! More

jeep srt Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledgeabl Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledgeable I mean he really knew his stuff. Very nice and professional. Would highly recommend everyone looking to buy, to go see Leon. More

Bait and Switch! Don't Bother the Drive! After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lock After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lock in prices are only for a select few which do NOT include regular people. The internet does not say you have to be Military, or Real estate agents or purchase at the lock in rate. We eventually did come to an agreed price (which was much higher than I wanted to pay), my trade in was much lower than every other dealer around, we signed the agreement, the jeep was to stay to get a minor defect fixed overnight. The next morning I get the call that the price is raised by $2000.00!!! Yes, this is NOT a joke!!! DO NOT BOTHER DRIVING TO THIS DEALER! They are money hungry grubbers. They get you there to rip you off! They can take their jeeps and shove them! There are other dealers out there... Mr. O'Rourke is a rude man... obviously he likes to try to intimidate customers, but I am not one of them! More