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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 813 reviews
November 20, 2017
Poor experience Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchas Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchase they told my car needed an update and that would take up to 2 hours, I chose to come on the next day to drop off the car and have it updated. The salesman wasn’t at the dealership at the time we agreed, people wasn’t sure what that was about. I dropped the car at 12noon for the service and the salesman told it would take them 1,5 hours. Long story short, I was back at the dealership at 5pm and the car was not ready. The salesman acted like it wasn’t his fault and he even put it on me, saying that I should have scheduled the pickup with the service people. At no point I interacted with service people. If I had brought the car in for a service I obviously would have, but this was not the case; the car is brand new. It’s past 6pm and they are not done with my car. I was trying not to waist my time and here I am. What a bad experience. More
by FC
Employees Worked With
Other Employees :
Hyder Al-Shareffi, Cas Castiglioni
November 15, 2017
Run don’t walk from these guys they can’t even change a tire I brought in my car for a flat repair. I waited many hours (it's fine I was a walk in, and I had my computer with me) and found out it was a long sc I brought in my car for a flat repair. I waited many hours (it's fine I was a walk in, and I had my computer with me) and found out it was a long screw, it bent and was pushing against the sidewall (from the middle of the tire, which is normally repairable, but i agree potential internal sidewall damage is a timebomb). The tire was not in stock, but it could be ordered. I was put in a Courtesy car and sent on my way. The following day I was called around noon, and Malik said he talked to my wife and that she said he should call me. Well no one there has my wife's number, and she told me that was not the case. Whatever, just a small thing, but it adds to the bigger picture. So I was told that the tire was there at 11:20, and that it would take 2 hours or so to mount the tire and wash the car. They would call me. Thats fine. At 4 i called back and asked about my car. They said drive in it should be ready. drove to the shop got there to drop off the courtesy Car it was around 5:30 The car was there next to me getting wiped down. They drove us over to the service shop in the courtesy car, and the driver of my car was behind us. When the driver of my car pulled in, all you could smell was roasted clutch. Why would someone working at a car dealership (that has to drive cars) not know how to drive a stick?? This was the same time Malik heard a rush of air and saw the tire was flat. Of course I kept asking is that my clutch that I smell?? (no one confirmed it at this time, but later at 7 pm they did). At this point I was told many stories. around 6 I saw the car brought in and put on a floor jack. I caught Sean while he was talking to Horace He told me he checked out the clutch and it was in spec. I continued to wait but nothing, no updates unless I went and bothered someone, and even then it seemed like everything was tight lipped. I heard a few stories and none of them matched up. I heard it was a tight fit so tire change could take the 3 plus hours I was there (plus the time since they had the tire, and the time I left the car). I was told they got the wrong tire, it was or wasn't directional. I was told no, thats not it, it just didn't fit, that there were two types of the same tire. It was crazy, why couldn't I get the straight answer? Why couldn't the team get together and at least agree on what to tell me. It made me feel like something was fishy. Shortly after Malik got back, my car was ready. It was backed out of the garage facing away from the service bay with the replaced tire (right rear) in the dark 7:40. So i took a quick peek and it seemed fine. I drove it home and got it in the light, and you can clearly see the rim was scratched and damaged during the change. so much so that maybe.... they had to use a strip of rubber, used to plug tires, to plug the gap from the damage in the rim. Between the clutch, the rim, and who knows what else... We have taken care of the car, and been very careful with it. We thought service at a dealership would be a safe place.... I don't even know what the heck else could have gone on while it was there... More
by K11404
Employees Worked With
Malik Gist, Sean Ryder, Horace Dismuke Jr.
November 12, 2017
Horace was Extremely helpful! Horace was very customer service oriented and extremely helpful. He listened to my situation and was very willing to work with me. I felt very confid Horace was very customer service oriented and extremely helpful. He listened to my situation and was very willing to work with me. I felt very confident that he would make sure all was taken care of with my truck. More
by c
Employees Worked With
Horace Dismuke Jr.
November 11, 2017
Experienced an enjoyable time in a dealership from the moment i contacted Criswell Dodge in Gathersburg MD i felt no pressure i have to buy from them. i started looking for a car about three w from the moment i contacted Criswell Dodge in Gathersburg MD i felt no pressure i have to buy from them. i started looking for a car about three weeks ago through Cars.com, i found cars i liked and had the extras which was important to me and my family. Dealerships here in NY are pushy and they kept contacting me every day, multiple times via email, text and phone calls. i contact Criswell Dodge because the advertised price was one of the lowest I've seen. Julian explained me, that this is with all discounts and intensives you can get if you qualify, so i was a bit disappointed but on this other hand, it was to good to be true. After a few emails back and forth, i got a really good offer from Julian and his GM. This was last week, but i hesitated, because i didn't wanted to travel 250 miles. so i looked again and found a car in Warwick NY, but the price wasn't as good. so last weekend, we decided to get the car from Criswell. To my surprise my old car got a mechanical issue on Monday. so i had to get a rental car and head down to MD. we used the election day to finally do it, Kids are off, what a good reason to do a little family trip. All in all, it was a great experience and if you are looking for a new car, go to Criswell. More
by Mark Cruiser
Employees Worked With
Don Boone, Julian Hampton
November 03, 2017
Amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Best Salesman ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jeff Boyd is the man!!!!! I will never buy a car from another sal Best Salesman ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jeff Boyd is the man!!!!! I will never buy a car from another sales person! I recommend you go see him and get the best deal out there! More
by carbuyguy
Employees Worked With
October 27, 2017
Vanessa was awesome! She is extremely knowledgeable about her job and is incredibly customer service oriented. She was patient with me, was awesome at keeping me update She is extremely knowledgeable about her job and is incredibly customer service oriented. She was patient with me, was awesome at keeping me updated, and i really felt she cared about making this process smooth as possible for me. I hated being without my Jeep and she knew that and worked hard to get it back to me as soon as possible! More
by Jeepers
Employees Worked With
September 28, 2017
Treated Like a VIP from the second I walked in the showroom! I have been buying cars for almost 40 years and can say I have never had a better experience than at Chriswell! From the moment I walked in the showr I have been buying cars for almost 40 years and can say I have never had a better experience than at Chriswell! From the moment I walked in the showroom, I was impressed - they were attentive and helpful but not once did I feel pressured or rushed as I have at other dealerships. They answered every question I had, were very thorough and made sure I understood all my different options. Kudos to Sam Hall and Kevin Jones and the Finance Manager who walked me through every option and explained until I understood! 5 star experience and I'll never go anywhere else - already referred a coworker! More
by Alice
Employees Worked With
My finance manager was amazing but don't see his name., Sam Hall, Kevin Jones
August 24, 2017
Quick, honest and very helpful. On 8/22/2017 my boyfriend & I went to Criswell in Gaithersburgs by the shell gas station. I had the pleasure working with Peter Eaton, We are so pleas On 8/22/2017 my boyfriend & I went to Criswell in Gaithersburgs by the shell gas station. I had the pleasure working with Peter Eaton, We are so pleased to have worked with someone who is honest and very knowledgeable in the vehicles he is selling. Mr.Eaton considers my family size and our budget he addresses the concerns we had and provided us with a solution. He ensured us in every step when purchasing the car. We are in love with our 2016 Dodge Challenger. I have purchased more then one vehicle and I must say this is one of best dealers I have worked with Once again thank you Peter Eaton! More
by vvalle08
Employees Worked With
Peter, Eaton
August 21, 2017
GOOD SERVICE Look for a 2017 jeep cherokee they give me a good value...great experience for get a new car...i recommended this dealer and service Look for a 2017 jeep cherokee they give me a good value...great experience for get a new car...i recommended this dealer and service More
by john1979
Employees Worked With
Tony Singleton Jr
August 11, 2017
Fastest experience in buying a new car Came in to look at the 2016 leftovers and ended up buying a 2017 of the same model. Good value - offered significant savings and looked to maximize re Came in to look at the 2016 leftovers and ended up buying a 2017 of the same model. Good value - offered significant savings and looked to maximize rebates, etc. while also offering the benefits of lowest interest instead. Very happy with all staff. More
by rhorton0721
Employees Worked With
Mike Long
