Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 813 reviews
March 28, 2018
Outstanding from the start!!! Let me begin by telling you that I've owned luxury vehicles and been involved with so called "white glove" treatment, but this experience was beyond a Let me begin by telling you that I've owned luxury vehicles and been involved with so called "white glove" treatment, but this experience was beyond anything that I've experienced in the car business. I believe that if all transactions were handled by people like Leon Travis, we would be far and above sales goals. Leon is a few things : Man of his word ; thoughtful ; knowledgeable and attentive without being pushy. His attention to detail and responsiveness make him a cut above the rest... He allowed me to create the schedule on the purchase and we had a mutual trust that consummated the "sale" with both sides benefiting. I would highly recommend working with Leon. More
by KSCOTT2020
March 24, 2018
DON'T WASTE YOUR TIME!!! I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they said they were booked but that they did have the parts for my recall. Coincidentally, the day of my appt, it had snowed. I never received a call of cancellation but was leery of driving in the snow to just be told it could not be done. I called them myself & was told only one technician came into work so my truck would probably not get done. I told the rep, a phone call would've been appreciated but I could reschedule. I did so & dropped my truck off on my lunch break the day of my appt. Horace was the one that "helped" me. I was extremely upset to find out from him that they did not have the part to fix the recall on the alternator & that it was on back order for 2-4 weeks. The recall for the alternator was that they catch on fire so I was very concerned. Horace disregarded my concern & said it's really not that serious, just check back in 2-4 weeks to see when one would be in for my truck. That was disturbing. I had to get back to work so I allowed him to take my truck to fix the brake boost since he said it would only be a couple hours & I would be off by then. I got off at 3pm, came back to the dealership just to see my truck parked in the parking lot untouched. I asked for Horace & he told me to just go wait in the waiting room. It will be done shortly. After waiting for some time, Horace comes to tell me that there was more bad news. The technician that was assigned to my truck got sick & went home early but he could get somebody else to do my truck in a few mins. I am still trying to figure out why he did not know to do this earlier as I had dropped my truck off at 11:30am & by this time it was 4:30pm. He offered me a rental (Fiat) for 24 hours & a carwash for $20. By this time I was extremely upset that I had a wasted an entire day for absolutely nothing to get done. I asked for my key & went home. I will never attempt to get my truck serviced here ever again. That was the worst experience I have ever had. My suggestion is that you hire people who want to work & are passionate in what they do. If I could give 0 stars, I definitely would. More
by Disappointed
Employees Worked With
Horace Dismuke Jr.
March 18, 2018
SRT JEEP PURCHASE GONE RIGHT! HIGHLY RATE THE TEAM AT CRISWELL JEEP, TRUE CARE AND CUSTOMER SERVICE IS WHAT YOU CAN EXPECT AS WELL COMPETITIVE PRICING FROM LEON TRAVIS AND THE TEAM HIGHLY RATE THE TEAM AT CRISWELL JEEP, TRUE CARE AND CUSTOMER SERVICE IS WHAT YOU CAN EXPECT AS WELL COMPETITIVE PRICING FROM LEON TRAVIS AND THE TEAM! More
by JEEP GUY
February 07, 2018
Good buying experience We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a few we had a few issues with our vehicle. Overall, the service team was helpful with those. There were a couple of things where communication could be improved between the staff. More
by GreenCars
Employees Worked With
Other Employees :
Don Boone, Scott Donaldson, Michael Osegueda
February 06, 2018
Horrible Service department This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for the 8 hours that car was sitting there. Each time they say " we are short-staffed". This is not a good excuse. No to mention they don't give you a call to give you an update on your car. I will never bring my car here and suggest nobody should either. They are nice to you when you buy the car from them after that they treat you without any respect. More
by Jeep_owner
Employees Worked With
Horace Dismuke Jr.
February 04, 2018
I bought a JEEP! I had a great buying experience with the Criswell team. Peter accompanied me on the test drive and pointed out many of the features inside. Ahsan init I had a great buying experience with the Criswell team. Peter accompanied me on the test drive and pointed out many of the features inside. Ahsan initially crunched the numbers and showed me an offer, he was very diplomatic in his approach and encouraged me shop around. Julius stayed in touch with me, as I ventured off to other dealerships, and made sure that the Criswell offer was the best offer in my ear. Ultimately, I ended up back at Criswell. The all around customer service I received from them, and the price, is what brought me back. More
by RedJeep
February 01, 2018
2018 JL Jeep Wrangler Unlimited This was my first time purchasing a vehicle. Everyone at the facility was friendly and Leon was so helpful and knowledgeable about the vehicle. I’m gl This was my first time purchasing a vehicle. Everyone at the facility was friendly and Leon was so helpful and knowledgeable about the vehicle. I’m glad I chose this place. I would definitely recommend this dealership. Very pleased. More
by JL2018
Employees Worked With
January 25, 2018
Stress-Free Car Buying Experience We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Ha We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Hampton could not have made this process smoother. My family and I first went to Criswell on a Monday evening after work to take a look at a white Jeep Grand Cherokee that we found online. After being greeted immediately upon walking into the show room, our questions were answered, and moments later we were off for a test drive. We returned the next day to talk numbers and were able to arrive at a deal that absolutely worked for us. They were accommodating, flexible, and very customer focused. They took great care of us from start to finish, and we will definitely refer them to our family and friends. I highly recommend! More
by Giselle2017
Employees Worked With
Other Employees :
Julian Hampton, Julius Green
January 18, 2018
Straight to the point, perfect buy. I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad h I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad has bought there, and I have purchased vehicles from there. I can not beat Criswell; I have tried and I always end up back there to get what I want at my price. Leon Travis and Don Boone are the dream team. Don remembered me from my prior purchase 3 years ago. More
by 76kenanst
January 16, 2018
Made Appt for Recall Fixes Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! S Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! So that fix was not performed for all my trouble. More
by not happy customer
Employees Worked With
Multiple in Scheduling/Service
