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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.3
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 813 reviews

December 28, 2018

First Car Buying Experience This was my first car that I’m buying myself. And let me just say, I am satisfied with it all! The staff, the service, and my car of course. Everyone More

by Dlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Adams, Rob (in Finance)
Jan 07, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your first car! We're so pleased that our team could help make this happen for you! We look forward to helping you in the future with all of your sales and service needs.

December 27, 2018

Excellent CA, Julian and Don were excellent! Great customer service! Very friendly and professional. Great atmosphere! Would highly recommend to friends and fam More

by Myoung815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Boone, Julian Hampton, Juillet Mean
Jan 07, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We're so happy to hear that you are happy with your new car! Thank you for taking the time to provide us with this excellent feedback!

December 24, 2018

Excellent Service Hi Patrick Thank you and the Criswell family for an exceptional service.. I'm very happy I made the decision to drive down to Gaithersburg to make More

by Nat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Mantua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Natalee, thank you so much for your willingness to recommend our team to your friends and family! It's great to hear that your visit was exceptional and our team friendly and helpful!

December 12, 2018

Leon Travis Was Wonderful to Work With Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. More

by JonnyJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julius Green
November 25, 2018

Caring customer service Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wr More

by DougR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julius Green
Dec 06, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you again for taking the time to let us know how we did. It's wonderful to hear that our team was able to provide you with a caring, pleasant, and satisfying vehicle purchase! If you do have any further questions, please feel free to reach out to any of our team members. We're always happy to help!

November 04, 2018

2019 Jeep Cherokee purchase Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were More

by Eric H
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julius Green, Alex Ndanga
Dec 06, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your new Jeep! We're pleased to hear that our team could help you find a Halloween treat! If you have any other questions, please feel free to reach out to any of our team members, we're always happy to help.

November 01, 2018

Happy owner of a 2018 Chrysler Pacifica Limited Everyone there from the first email I sent to the very last moment made this a fantastic purchase they go above and beyond go check them out you won't More

by Unger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Cool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose service manager , Sam Hall, Kevin Glassic
Dec 06, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for the "10 star" rating! We are ecstatic that you took the time to post this review about the exceptional experience you had with our team at Criswell. We look forward to seeing you again at your next visit!

October 15, 2018

Great Service! Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he expla More

by ss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey the Mechanic
Dec 06, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Wonderful! Our team knows how important your vehicle is to you so we understand it is important to completely trust the team taking care of it and it is important to be updated about the status on a regular basis. We look forward to working with you again at your next visit.

October 03, 2018

Wrangler Purchase Easy transaction, did most of the front end work via text, email a,d phone. Staff was pleasant and efficient when taking car of the actual delivery of More

by sherpa43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Hampton, Julius Green
Oct 15, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to provide us with this outstanding feedback regarding your recent purchase. We're pleased that our team was able to help you with an efficient and pleasant purchase experience.

October 03, 2018

Ahsan is awesome We got a Grand Cherokee last week and I came back this week to buy a Wrangler. I told Ahsan what I wanted and he got it done. He is professional, eas More

by Johanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Boone, Alex Ndanga
Oct 15, 2018 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Wonderful! We're so pleased that our entire team was able to help you get exactly what you were looking for. We look forward to working with you again when you are ready for your next Jeep.

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