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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
815 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 815 reviews

April 01, 2019

Salesman is Fantastic, Dealership leaves BAD taste Went because of the online Prices, Salesman very helpful, Sales Manager would not honor online Price. Could not get the Manager too move on his Price More

by Unhappy
Customer Service
Recommend Dealer
No
Employees Worked With
Julius Green, Russell Kelley
Apr 18, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

March 15, 2019

Great service We had great service from Brandon Chuckerel. I highly recommend contacting him for anything you need. Great follow through even after the purchase was More

by KandC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Cool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chuckerel
March 11, 2019

Great New Car Buying Experience I saw an ad, went to their website, saw a Jeep I liked. I sent an email that I might go see Jeep the following day. I went later the next day and Ash More

by BonnieA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashish Patel
Mar 14, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are thrilled to hear that you are in love with your new Jeep! We appreciate your time in sharing your story with us. If you have any further questions, please don't hesitate to reach out. We're always happy to help!

March 09, 2019

Great experience!! Connor made my leasing experience very easy and straight forward. With a few options for Jeep dealers in the area (one down the street from my house) More

by Abeck02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Cool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Valcich, Kevin Glassic
Mar 14, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to share your story with us! We're so pleased to hear that our team makes Criswell the best Jeep dealer in the area!

March 08, 2019

Jeep Rubicon purchase I purchased a Jeep Rubicon from Criswell about a month ago from Alex. I have a car that I love but I really enjoy driving this car as well. It’s gre More

by Sarag
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Hampton, Ashish Patel, Julius Green, Alex Ndanga, Shane Vandyken
Mar 14, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's experiences like yours that really keep us motivated! Thank you for taking the time to share your experience with our hardworking team!

February 24, 2019

Professional and Knowledgable Carl Wilhem and staff at Criswell were great from start to finish! Carl was professional, knowledgable, and helpful, guiding us along the way to our p More

by Chad and Joanna M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Wilhelm
Mar 02, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for your positive comments about your experience with Carl and the rest of our team here at Criswell! We hope that you are enjoying your new car and look forward to working with you again for all of your future automotive needs.

February 10, 2019

Top notch I worked with Alex, he is a outstanding salesman, not pushy at all. Unfortunately at this time, due to a family issue I cannot proceed any farther wit More

by surfingoofy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julius Green, Alex Ndanga
Feb 18, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for this kind review for Alex! We're sorry to hear that you are unable to purchase your Jeep right now; but when you are ready, know that we'll be ready to help you find just the right Jeep!

February 04, 2019

Wonderful Experience at Criswell Gaithersburg Leon Travis made our shopping and purchasing of my new vehicle so easy and painless. He allowed us to test drive as many vehicles as we felt necessar More

by Jeepmama
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Leithauser
Feb 11, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for taking the time to highlight the awesome work of Leon! We're very pleased that he was able to help you find just the right vehicle to meet your needs. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2019

She is a great service adviser with Criswell She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great serv More

by carrjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to highlight the outstanding work of Vanessa! We're very pleased that you are able to report that she keeps you up to date on the status of your vehicle and that she and her team provide a 5 star experience from start to finish!

January 09, 2019

Great experience! The staff at Criswell were very professional. Leon our Sales Consultant was awesome. He kept us informed about the Jeep we ordered. When we came to More

by Happy Jeep Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Congratulations on your new Jeep! It's great to hear that Leon helped you to have an outstanding purchasing experience! We appreciate your business and look forward to working with you again on any future automotive needs.

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