Criswell Chrysler Jeep Dodge RAM and FIAT

Excellent service advisor at Criswell Jeep Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addr Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addressed, and keeps me informed of the progress. Yes; there have been problems with the service department. However, she is helping to improve the customer service there. More

Great experience Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a c Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a car he knew it wouldn’t work for me but instead guided me in the right direction. I am extremely happy with my decision and would have him as my sales representative again. More

Poor work ethics Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a d Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a day or 2 since the parts were in stock, and said they'll give me a loaner, I drop it off overnight, I'm told I don't get loaner, 2 days later, no call or anything, when I call to check, they said they were waiting for parts and said they'll call me back and that they would give me a loaner... They never did, day 4, call to follow up, they said the'll call back with updates, that call never came. Then on Friday afternoon they said to pick it up on Saturday, I told them I'm going out of town, so my wife would return the loaner and pick up my jeep, my wife gets there 7 months pregnant and with our 2 year old and 10 year old, she is told to drop off the loaner to the Chevy used car then walk back, she goes to drop it off and they had just close, then they tell her to drop it off at Chevy new cars, where someone actually assist her in carrying the car seat and the kids. When I inspect my jeep, they grill has chemical damage, when I take it back, they could take it off, so they order a cheap copy of my grill. So not wanting to deal with them again I left it at that. 2 day ago I called to let them know the seals are leaking again, John the manager said he'll call me again, that call never happened. My wife hates this place's service, this is the only place where we have had really bad experience, never at the Honda or their Chevy dealer. More

MOST Amazing New Vehicle Purchase Experience-EVER! Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for a new Jeep, Dodge Ram, and Fiat to not waste their time at other dealers as we initially did. Our experience was the best in our lifetime (49 and 52) at this dealer, Criswell Chrysler Jeep Dodge RAM and Fiat. We drove over an hour out of our way from multiple local dealers, and we passed several other like dealers on our way to Gaithersburg. We were shopping a new 2018 Jeep Wrangler for the past 2 months. We started in Annapolis, then Glen Burnie, then Owings Mills. Those 3 dealers refused, absolutely refused to negotiate. They insist buyers pay their exaggerated, overstated, sticker prices. They try to make you feel stupid for offering less than sticker price. They insist we don't know what we are talking about. After months of dealing with the same 3 unreasonable dealerships, Tim found our Jeep online at Criswell in Gaithersburg. We first spoke on the telephone and said we cannot make this long trip to them only to be tricked like the other 3 dealers did (when we got to the other 3, the prices and availability all changed, and the willingness to negotiate). The people who were the kindest, most professional, decent, and accommodating at Criswell were the general manager, Sam Hall (actually met us in person, super nice and honest gentlemen), Alex Ndanga (Jeep Specialist), Leon Travis (Jeep Specialist), and Ahsan (the finance expert). This team works together like none other. We have bought several cars in our lifetimes and have NEVER had such a wonderful experience. We have never seen such teamwork at a dealership. This dealer is in the business to move cars, not sit on them waiting for that person to just over pay. There is a reason why Criswell is so huge and why we now vow to only buy from them for any future vehicles. We take reviews VERY seriously, and I hope any readers will take our advice and save yourselves money and headaches and buy from Criswell! There are still good people in this world in which to do business with..... each of them fall under very good people. Also, there was a kind young gentlemen in the parking lot as I was leaving. I believe he moves vehicles as needed on their lot. He said "are you those nice people from Annapolis who are buying a Jeep"? I was touched that the work got around that we were coming from a distance and we felt so appreciated. We owe Criswell the thank you, not the other way around. Trust me, they are "different" and not the typical dealers. We are touched and super grateful! More

Wonderful person and willing to help on top of the world. Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get t Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get things done. If I had a option of 7 stars instead of 5, I would go for it. Cheers! More

Julian was the best! Julian was extremely helpful showing me all the vehicle options! He walked me through the sales process and could not have been more detail oriented. Julian was extremely helpful showing me all the vehicle options! He walked me through the sales process and could not have been more detail oriented. I already recommended him to a friend... More

Never have loaner cars available!! When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Eve When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Even for recall repairs it was almost 2 months to make an appointment. When I took it in for a tuneup/oil change I was told 2 and 1/2 hours if I wanted to wait. 4 + hours later I got my vehicle back. The whole service department needs reorganization and they need loaner vehicle availability for those of us who spent a lot of money on warranty plans. More

Outstanding Service Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He i Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He is a great listener, and helped me make informed decisions! 5 star. More

Salesman is Fantastic, Dealership leaves BAD taste Went because of the online Prices, Salesman very helpful, Sales Manager would not honor online Price. Could not get the Manager too move on his Price Went because of the online Prices, Salesman very helpful, Sales Manager would not honor online Price. Could not get the Manager too move on his Price. Went to Century Jeep and got my price. More