Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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best car buying experience We drove down from Massachusetts to pick up a new Jeep Rubicon from Criswell. They were outstanding to deal with and I have sent many people to them We drove down from Massachusetts to pick up a new Jeep Rubicon from Criswell. They were outstanding to deal with and I have sent many people to them since. This was the best car buying experience we have ever had. thanks to Julius and Leon. More
TIRE REPLACEMENT Excellent Service -- Harry was very knowledgeable, polite and very helpful! All four tires replaced. Timely manner. The car drives like new. Highly Excellent Service -- Harry was very knowledgeable, polite and very helpful! All four tires replaced. Timely manner. The car drives like new. Highly recommend Harry for service needs. More
This was easy. I told him the vehicle I had and was sorry to part with. In two minutes (literally) he showed me the car that would take its place. He knew his vehicles and their features. We wasted no time. to part with. In two minutes (literally) he showed me the car that would take its place. He knew his vehicles and their features. We wasted no time. It was an extremely satisfying experience to work with someone who knew his stuff. Highly recommended. More
Khalil Kechrid was a great help as a salesperson. Very knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. More
Great Jeep Purchase Experience! Leon Travis @CriswellJeep is awesome! Custom ordered a Jeep Unlimited Rubicon on 2/11/2020 and picked up 2/27/2020. Leon made the transaction so Leon Travis @CriswellJeep is awesome! Custom ordered a Jeep Unlimited Rubicon on 2/11/2020 and picked up 2/27/2020. Leon made the transaction so painless. Great communications at every step of the way and pick up was nice and easy! If you are looking to buy, give Leon a call or text! (12025570032) More
Great Service Visit! Made an appointment to have my beloved new 2020 Bikini Wrangler looked at because the Service Engine Start Stop Light came on one day on the way home Made an appointment to have my beloved new 2020 Bikini Wrangler looked at because the Service Engine Start Stop Light came on one day on the way home from work. Got home and turned the car off and on again and the warning light was no longer there. I made an appointment anyway at Criswell because they were the closest dealer to me, despite normally taking my Jeeps to a different Jeep dealer over an hour away because of the customer service they provide. My adviser Shane was very pleasant and friendly and assured me that they would still be able to check over the Jeep even though the light was no longer on. He had me in an out in little than an hour and gave my JL a clean bill of health. I highly recommend dealing with Shane as your adviser when visiting Criswell Jeep for service. More
The sales consultant, Carl Wilhelm was a great help! He was very professional, courteous, patient and attentive. After driving my new car home, I had to come back to the dealership using Uber to pick up my was very professional, courteous, patient and attentive. After driving my new car home, I had to come back to the dealership using Uber to pick up my old car. Carl went out of his way and offered to reimburse me for the Uber fee which I politely declined. People like him are truly an asset to the company they serve! More
Service and Support The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actuall The service department at Criswell has provided excellent service and reasonable advice. They are honest and willing to discuss what service I actually need and help you prioritize what work is necessary. James Clutter has been an excellent service advisor and is the reason I will continue to bring my Jeeps to Criswell for service. More
Shane is amazing, knowledgeable, funny and always helpful. He has amazing customer service and is very diligent. By far one of the best service advisor to work with when getting a vehicle serviced. H helpful. He has amazing customer service and is very diligent. By far one of the best service advisor to work with when getting a vehicle serviced. He helped me save money and make sure that my service to my vehicle was done properly and broken down in groups so that I didn’t have a huge service bill at one time. I would recommend his tenacity and knowledge for any service related issue and questions. More
Best Car buying Experience Ever!!!!!! I have bought more than 40 vehicles over the years , and this experience I had with Criswell Dodge in Gaithersburg was the greatest ever. First of all I have bought more than 40 vehicles over the years , and this experience I had with Criswell Dodge in Gaithersburg was the greatest ever. First of all my salesman Khalil Kechrid, and Finance Manager Don Boone Sr, were the most down to earth professional sales/finance people I,ve ever had the please to work with. initially I was looking for a Hellcat which they had on their lot then I decided the RT Scat pack 392 was a better fit for me instead of pushing me away they found me the car I wanted, Khalil drove to Berlin Maryland picked it up brought it back to Criswell detailed and prepped the car for me and delievered it to Boonsboro MD. Through the entire process Khalil and Don stayed in touch with me daily , sometimes Khalil texted just to see how things were going , I recently lost my father and both were very sensitive to that which was very much appreciated. And to top it off when Khalil delivered my Scat Pack, he brought Mopar Sweat Shirts for me and my youngest sons , that he paid for, unbelievable!!!! Khalil started this journey as a salesman and ended as my friend. I will continue to purchase all future vehicles from Criswell Dodge in Gaithersburg. More