Criswell Chrysler Jeep Dodge RAM and FIAT

Lies & Discrimination Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he h Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he had the car ready. Test drive was great and I decided to see what financing looked like. I was very upfront and honest that my credit score was not the best due to a few blips 8 or 9 years ago (we all know how tricky FICO is), but my DTI and overall income was sound. In the end, I was given an offer that was at least in the ballpark, although I had hoped for a better APR. I decided to see if I could get better financing from my credit union, but it was close to the end of business for them. I told both Connor and Thong I was going to check with them and make a decision the following day. The next day after much deliberation and number crunching, I decided to accept the deal they offered. I texted Connor and said I would call Thong to get the paperwork started. I was then informed that "another salesman in another department" sold the vehicle the night before. I found it strange because the dealership was not busy when I left around 5pm and I would have though someone would have at least called me to see if I had made a decision before selling it. Found the exact same model/trim/color at Safford in Springfield (highly recommend over Criswell). The finance manager thought what happened at Criswell sounded strange and said from what he could see, they hadn't pushed through the offer that they gave me all the way and were probably just backing out of the deal. Safford was able to match the deal and had me in and out in under 2 hours! The following day I decided to just check on the vehicle at Criswell using an alternate email address. I immediately got responses from a sales person and sales manager confirming the vehicle was still available and that they were very eager to sell it to me. I think it's pretty clear I was discriminated against due to my credit score (which I never tried to hide). I'm thankful I was able to find a dealership who treated me with the same respect as the rest of their customers, but it really causes me to wonder what other types of customers Criswell may discriminate against. More

Richard did a fantastic job, very smooth transition in a very short time, Thanks Richard for all you did to make this happen, 2017 Dodge Durango GT Blacktop very short time, Thanks Richard for all you did to make this happen, 2017 Dodge Durango GT Blacktop More

Richard Beckett is amazing Richard created a smooth and easy process. I was in and out in less than an hour. GREAT experience! I highly recommend him to anyone looking for a Richard created a smooth and easy process. I was in and out in less than an hour. GREAT experience! I highly recommend him to anyone looking for a new or used car. He treated me like Royalty. More

Bought a new 2019 Ram Rebel from Carl at Criswell. I had contacted them late the previous night because I saw a great deal, Carl responded that night and we met the next morning. This was my first time goin contacted them late the previous night because I saw a great deal, Carl responded that night and we met the next morning. This was my first time going through buying a new car on my own and everyone was very transparent. The price I saw online was what I got. I even received a call the next day from Pete, the finance rep, when he found another rebate we were able to apply. He didn't have to make that call but I was very appreciative that he did. All in all it was a very pleasant experience. More

We ordered a Sahara from Leon before the shutdown. He kept us informed and answered all of our questions. He delivered it to us the same day it arrived at the dealership. This has been hands down the bes kept us informed and answered all of our questions. He delivered it to us the same day it arrived at the dealership. This has been hands down the best car buying experience we have ever had. Leon was up front with us about everything. We would definitely buy from him again. Leon is the best! More

Mario was great. Delivered exactly as promised. He and whole company`s attention to detail was top notch. Would use them again if ever needed. whole company`s attention to detail was top notch. Would use them again if ever needed. More

Attempted to factory order a Rubicon Recon but Jeep shut down the order banks early. Leon worked with me finding a new one. I had a few personal issues to work through and Leon was extremely patient as I de down the order banks early. Leon worked with me finding a new one. I had a few personal issues to work through and Leon was extremely patient as I dealt with them. Transaction was extremely smooth. Dealing with Leon was definitely worth the 5 hour drive each way and I cannot recommend him enough. More

Absolutely awesome to deal with. I send my Mother in Law and my friends to Sam to buy all of their cars. Anyone that I’ve ever sent has had nothing but great things to say about the experience. and my friends to Sam to buy all of their cars. Anyone that I’ve ever sent has had nothing but great things to say about the experience. More

My wife and I drove from NY to pick up her new wrangler because of the great price and she wanted a discontinued color. Russell Kelley had been very knowledgeable and professional through the entire discu because of the great price and she wanted a discontinued color. Russell Kelley had been very knowledgeable and professional through the entire discussion leading up to the purchase. We made arrangements to pick it up on a Saturday and Russell was true to his word and had my wife's jeep ready to go when we arrived. We had a couple issues with our registration after the sale due to NY DMV being closed because of Covid-19 and Russell was very helpful with that as well. WE couldn't be happier with the purchase. More