Criswell Chrysler Jeep Dodge RAM and FIAT

Jordain was an awesome salesman. He gave a lot of respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I wa respect, information, patience, and a true "No Hassle" buying experience. I was able to think clearly and ask many questions with no pressure. I was able to buy what I wanted! More

Harry Ellsworth makes time to communicate with me via email due to my deafness. Not many others are willing to use email instead of phone. email due to my deafness. Not many others are willing to use email instead of phone. More

Adam Needle was an awesome new car salesman. He answered my questions and made my decision to buy a jeep very easy and a pleasurable experience! my questions and made my decision to buy a jeep very easy and a pleasurable experience! More

Had a great experience buying a car here. Conner responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the do responded to my emails and answered all my questions. Didn’t pressure me to come in and gave me a full price breakdown before I walked through the door. Conner honored my True Car $500 off coupon which another Jeep dealer lied about being unable to accept it with other rebates. When I came in Conner was off and I finished the deal with Khalil. Khalil was professional, very helpful and made sure our new car was washed and had a full tank of gas. If you are buying a new car here I would deal with Conner or Khalil. More

Sent e mail but no one ever called me. The worst customer service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. More

Leon helped me through the delivery of my new rubicon! He helped me complete my out of state purchase and was very quick to answer any questions. He is very knowledgeable and willing to help answer any q He helped me complete my out of state purchase and was very quick to answer any questions. He is very knowledgeable and willing to help answer any questions that we had even after the sale! Leon even sent me several pictures of my jeep when it arrived at Criswell. I wouldn’t hesitate to call Leon for your next jeep or dodge vehicle! You won’t be disappointed! More

JLUR Purchase and Delivery Experience Outstanding service from my sales professional, Leon Travis. This was easily the car best buying experience I have had. I was referred to Criswell J Outstanding service from my sales professional, Leon Travis. This was easily the car best buying experience I have had. I was referred to Criswell Jeep and Leon Travis through the online JL Wrangler Forum. Buying a car out of my home state carries an extra burden of patience by all involved but the team at Criswell made this experience worth the effort. Well done Criswell! More

Lies & Discrimination Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he h Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he had the car ready. Test drive was great and I decided to see what financing looked like. I was very upfront and honest that my credit score was not the best due to a few blips 8 or 9 years ago (we all know how tricky FICO is), but my DTI and overall income was sound. In the end, I was given an offer that was at least in the ballpark, although I had hoped for a better APR. I decided to see if I could get better financing from my credit union, but it was close to the end of business for them. I told both Connor and Thong I was going to check with them and make a decision the following day. The next day after much deliberation and number crunching, I decided to accept the deal they offered. I texted Connor and said I would call Thong to get the paperwork started. I was then informed that "another salesman in another department" sold the vehicle the night before. I found it strange because the dealership was not busy when I left around 5pm and I would have though someone would have at least called me to see if I had made a decision before selling it. Found the exact same model/trim/color at Safford in Springfield (highly recommend over Criswell). The finance manager thought what happened at Criswell sounded strange and said from what he could see, they hadn't pushed through the offer that they gave me all the way and were probably just backing out of the deal. Safford was able to match the deal and had me in and out in under 2 hours! The following day I decided to just check on the vehicle at Criswell using an alternate email address. I immediately got responses from a sales person and sales manager confirming the vehicle was still available and that they were very eager to sell it to me. I think it's pretty clear I was discriminated against due to my credit score (which I never tried to hide). I'm thankful I was able to find a dealership who treated me with the same respect as the rest of their customers, but it really causes me to wonder what other types of customers Criswell may discriminate against. More

I had 2 interactions with this dealership. The first one was during a rain storm & the second is when I purchased my jeep grand Cherokee. Leon was very attentive with great salesmanship & customer service. was during a rain storm & the second is when I purchased my jeep grand Cherokee. Leon was very attentive with great salesmanship & customer service. Because of Leon this ultimately made our decision to work with this dealership. More

Richard did a fantastic job, very smooth transition in a very short time, Thanks Richard for all you did to make this happen, 2017 Dodge Durango GT Blacktop very short time, Thanks Richard for all you did to make this happen, 2017 Dodge Durango GT Blacktop More