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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.3
813 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 813 reviews

October 20, 2024

This was my second Jeep purchase from Criswell, and I still have no complaints! From my initial inquiry to my final purchase their sales, finance, and service staff were nothing less than great. My sal More

by dpbritt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to know Leon and Criswell exceeded your expectations! We value the opportunity to work with you and truly appreciate your recommendations.

October 01, 2024

I have to say car shopping is not my favorite. My salesperson Leon was amazing. He explained everything very thoroughly. I never felt pressured and he calmed me down when I got anxious. He wen More

by lrenard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to let us know how we are doing here at Criswell! It's rewarding to know you were satisfied with the excellent customer service you received. Our top notch team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of further assistance.

September 30, 2024

Highly Recommend Leon Travis and This Dealership! I recently purchased a 2024 Jeep Grand Cherokee Laredo – Black on Black – through our amazing salesman, Leon Travis, and the experience was except More

by Wasemeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahsan Javeid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Alban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We appreciate these wonderful comments about your recent vehicle buying event! It's rewarding to know you were pleased with your overall experience. Thanks again for choosing Criswell and taking the time to share your recommendations.

August 20, 2024

We had a great experience working with Leon Travis at this dealership. He was able to get us a fair deal for our growing family with 0 headaches or hassles. The finance manager and everyone we came in co More

by david.mucciaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thong Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dietrich Marcelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to see you found our team to be so supportive during your recent vehicle buying experience. We appreciate the opportunity to work with you and welcome you to reach out with any future automotive needs.

July 06, 2024

First off, my experience was one of the best that I have ever had. Kerry was pleasure to work with…exceptional customer service. I thought I lost this car initially to another buyer, but the Team made it ha More

by rnewton72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Jul 08, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks so much for sharing this great review of your recent purchasing process! Our friendly and professional team is always happy to help with any of your automotive needs and looks forward to the next opportunity to work with you.

July 01, 2024

I want to shout out to Leon Travis at Criswell Jeep in MD. He is the only one you need for your Jeep purchase. Very professional, detail oriented. It was amazing to work with him. Best car purchase experi More

by liamX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's rewarding to know you enjoyed a fabulous car buying event at Criswell! Our team is committed to offering excellent customer service throughout your purchasing process, and we appreciate you taking the time to share this positive feedback.

June 26, 2024

I was very pleased with my experience at Criswell Automotive. Peter Eaton was great, he was very knowledgeable, helpful, kind, and patient. Peter made the whole buying experience smooth and painless. More

by Tkm4745
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

This is great news! We're happy to see you found working with Peter to be such a flawless experience. Thanks again for choosing Criswell for your recent vehicle purchase.

June 22, 2024

I came in to do a buyout on my lease. Leon was very helpful in getting me in information that I needed to do the pre-work so that I was in and out in about 20-30 minutes. Would definitely More

by AngelaB
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's great to see your transaction was completed quickly and to your satisfaction! Don't hesitate to give us a call or stop by if we can help in any other way.

May 23, 2024

What a shame that zero stars are not an option. Let me begin by saying that I've been coming to this dealership for years and have purchased, leased, and serviced multiple vehicles from this establ More

by teehaire
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Karolick
April 01, 2024

If you are looking for a new Jeep Leon Travis is the man to see. Leon was absolutely amazing to work with. He walked us through ordering our new Jeep with the options we wanted and kept in constant contac More

by costa02903
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

It's wonderful to know you were provided with exceptional service throughout your Jeep buying experience! We value the opportunity to work with you and hope you enjoy your new vehicle from Criswell.

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