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Criswell Chrysler Dodge Jeep Ram of Woodstock

Woodstock, VA

4.7
530 Reviews
If you’re in the market for a new car, truck, or SUV in the Woodstock region, make the short drive to Criswell Auto for the best-quality selection, prices, and customer service around. We stock all the latest models in the most popular colors to ensure that you’ll find the new car you have been looking for. Look at our inventory and let us know which vehicle you're interested in or calling us at 888-672-7559. If you are not sure which model best suits your needs, our dealership team in Woodstock, VA can help you choose. Your time is precious, so we've made it simple for you to apply for Ford or CDJR financing, get an estimate on your trade-in, and check the most recent factory incentives and lease options- all right on our website. Simply put, we are here to make it as easy as possible for you to drive home in a new vehicle from our Criswell Auto locations in Woodstock. Visit our Woodstock Ford dealership and Woodstock Jeep dealership today to test drive the perfect new vehicle for you.
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1299 Henry Ford Drive

Woodstock, VA

22664

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Showing 530 reviews

December 31, 2021

Everyone is so helpful and nice. This is the 2nd vehicle I have bought from there! They make it quick and painless. More

by crystalhollingsworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Fink, Jorge Smith
Dec 31, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are very happy to hear that you had an efficient and smooth purchasing experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

December 29, 2021

$125/hour labor, parts <$100 labor >$700Very shocked $125/hour labor, parts <$100 labor >$700 Very shocked when I received my invoice. Unhappy More

by EGOSSERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

While we are disappointed to see that you were not completely satisfied with your recent visit, we do appreciate you taking the time to share this feedback with us.

December 25, 2021

Very professional folks who went out their way to earn our business. A mistake was made on our truck that was ordered and they did everything in their power to make it right. We will definitely go back fo More

by MIDELAYLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ricketts, Melissa Fink
Dec 27, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Congratulations on the purchase of your new truck! We are so happy to hear that our team's hard work paid off and resulted in you having a 5 star buying experience! We look forward to working with you again for all of your future automotive needs.

December 18, 2021

Went in for antifreeze smell and a oil change .the smell of antifreeze should have been covered under warranty but was charged for the labor’ was told smell was from an oil leak never knew oil smell like a More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Ricketts
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are disappointed to see that you feel that your recent visit was anything less than stellar. We welcome all feedback which allows us to assess our operations to ensure that we are providing the very best service to all of our customers. We hope to have the opportunity to better assist you in the future.

December 18, 2021

Little pricey but typical for dealership. Considering they’re under construction and onto a new beginning and home the service was good under the circumstances. Being a former Chrysler dealership employe More

by Robcottrell110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for taking the time to share this feedback with us. We value your business and look forward to working with you again the next time you are in.

December 15, 2021

Very happy with service and availability! Did pickup and delivery, performed service on same day as called. More

by FISHER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for choosing Criswell to care for your vehicle! We are ecstatic to see that you had a 5 star experience with our team!

December 13, 2021

Courteous, and prompt service. All staff performed at the highest level of performance possible and did so in a very professional manner. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Jim responded

I only put quality of work as fair because the replacement for the radio system is starting to do the same things that warranted the first replacement - that is, the channels (on Sirius XM) are starting to jump around without me touching the screen. FCA isn't doing a great job of rebuilding the units, which are being replaced under a manufacturer's extended warranty.

Dec 14, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We appreciate that you took the time to share this thoughtful and thorough feedback with us. We are very pleased to read that you found our team to be professional, courteous, and helpful! We look forward to working with you again for all of your future automotive needs!

December 12, 2021

We had excellent service Melissa Fink, sales consultant. We purchased a 2021 Grand Cherokee. She is an excellent sales lady. More

by SHG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Fink, Jorge Smith
Dec 13, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Awesome! We are thrilled to hear that you had such a great experience with Melissa and our Criswell team! Thank you so much for choosing Criswell and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.

December 10, 2021

Had electric brake system installed in my 2019 Dodge Ram 1500. Service department was very professional in ordering and installing the parts needed. This was my first experience with Criswell Chrysler Dodge More

by GFOLLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the other girls name in service department but she was also outstanding
Dec 13, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are delighted to hear that you found our team to be professional, efficient, and helpful! We look forward to working with you again for all of your future automotive needs.

December 09, 2021

Charged me $137 dollars to change a setting in my radio when Car Play didn’t work - not a good way to start a new customer relationship! Rip off - will not go back can’t trust More

by Chfnp2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Mease
Dec 13, 2021 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to share this feedback with us. While we are disappointed to see that you were not completely satisfied with your visit and the fees charged, we welcome all feedback which allows us to assess any areas that may need improvement so that we can continue to provide the very best service to all of our customers.

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