Criswell Chrysler Dodge Jeep RAM of Thurmont

Very disappointing experience to say the least. I contacted Isabel (top highly reviewed new sales rep) based on reviews...not sure if I could give her 5 stars but I will just elaborate on the experie contacted Isabel (top highly reviewed new sales rep) based on reviews...not sure if I could give her 5 stars but I will just elaborate on the experience. I completed their application, gave her all the necessary documents to run credit so she can give me an exact pricing and lease payments on two 2021 Jeep Wranglers...note I started this process shortly after 9am when I knew they had no traffic. I live in PA and did not want to take a 5+ hour round trip. It was not until a bunch of misdirected excuses via text and delays about 3+ hours until I was texted a lease payment with a range, no concrete numbers, a sheet that had information I could of put together myself ( told the business mgr put this together ) this was a clear sign I wasted my time and our information. She told me she emailed me all the numbers....even asked me for my email...never got it. She ultimately took a picture and text it to me. Lol When I saw that many of their Wranglers were priced way lower than the country, I should of been more skeptical...oh yah their ePrice thingy is a joke ( 2k hidden markup that is listed last on their disclaimer of OTHER fees that ultimately bring their price right back up and more. By the way, per Isabel they quoted me their best lease payments on tier 1 pricing, 48 months, 10k miles...somehow their calculations were...let's say ridiculous! I'm no math genius but I have been in finance my entire career so I know a little bit about punching in numbers and such on a calculator. I have bought many cars over the years via the internet dept and due to Covid it made sense to secure the numbers so I can just go pick up the car and not waste hours...sadly that was a fantasy on a deal too good to be true! More

Painfully slow process with limited communication regarding where we were at in the process. Glad others had a better experience. We were there 6+ hours and had traveled 2+ hours (one way) to visit regarding where we were at in the process. Glad others had a better experience. We were there 6+ hours and had traveled 2+ hours (one way) to visit the location. We have gone through the process of purchasing a vehicle several times in the past. This was, by far, the worst experience. RJ was our salesman. Never again. More

Over the past several decades of buying and selling automobiles for my personal use I can not recall a time of ever having had the pleasure of working with someone as diligent, transparent, and profess automobiles for my personal use I can not recall a time of ever having had the pleasure of working with someone as diligent, transparent, and professional as Miss Borsum. She easily earned by business. More

Ive purchased vehicles for 35 years and Isabel is one of the best I’ve worked with! I highly recommend Isabel for great honest service the best I’ve worked with! I highly recommend Isabel for great honest service More

Everyone is so nice and willing to help. They are very patient and don't push you into buying something. Stacy is amazing! Would recommend to anyone wanting a new vehicle. patient and don't push you into buying something. Stacy is amazing! Would recommend to anyone wanting a new vehicle. More

Mike B. is the man. No games, no fuss. Price discussed is price paid. Very responsive and informative. Helped thru entire buying process. See Mike. i would recommend this place to a friend. Scott V. Was very price paid. Very responsive and informative. Helped thru entire buying process. See Mike. i would recommend this place to a friend. Scott V. Was very helpful with financing the truck. More

wonderful team dylan (the sale representative is a very profesional guy) jefrey (the loan adviser) explain everything and very profesional i m very satisfaty with every body else i recomended them 100% profesional guy) jefrey (the loan adviser) explain everything and very profesional i m very satisfaty with every body else i recomended them 100% More

I purchased a new 2021 Jeep Wrangler from Criswell Chrysler Jeep in Thurmont. My salesman Dylan Milligan is top notch! Smooth transaction from beginning to end. I would highly recommend any purchase f Chrysler Jeep in Thurmont. My salesman Dylan Milligan is top notch! Smooth transaction from beginning to end. I would highly recommend any purchase from Criswell in Thurmont....And please ask for Dylan Milligan....trust me you WILL get the best assistance & knowledge from him. He is very pleasant, great to talk to & great to deal with! More

Everyone was super helpful in accommodating my needs and requests. Stacy was very friendly, honest, and up front. I would definitely do business with them again. requests. Stacy was very friendly, honest, and up front. I would definitely do business with them again. More

My salesperson Stacy Miller was super knowledgeable, patient, kind and professional. I would recommend Criswell to anyone- I was very happy with how I was treated! patient, kind and professional. I would recommend Criswell to anyone- I was very happy with how I was treated! More