Criswell Chrysler Dodge Jeep RAM of Thurmont

Honest, Straightforward Andre was very caring and dedicated to helping me find my new vehicle. Had it washed and detailed before I even showed up. Worked with me to get what Andre was very caring and dedicated to helping me find my new vehicle. Had it washed and detailed before I even showed up. Worked with me to get what I wanted and was honest and personable. Did everything he could to get me the right deal. Also after I signed all the paperwork even loaded all my preloaded radio presets from my old car to the new one. Small details like that make going the distance out of state worth it for this vehicle and service I can’t get here. More

Awesome Experience My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales price on a new Grand Cherokee Altitude. Criswell Jeep had an unbelievable inventory with exactly what we were looking for. Chip was amazing to work with and made our transaction smooth and seamless. He is honest, straight forward and guaranteed to make the deal work. I would recommend Chip to any family or friends and I look forward to working with him again. More

Great Customer Service = Andre Andre answered all my calls about a used vehicle on the lot and got back to right away on the availability, trade-in options, and scheduling a test dr Andre answered all my calls about a used vehicle on the lot and got back to right away on the availability, trade-in options, and scheduling a test drive. On the day of my visit, he called a few minutes before the appointment to give better directions and that the truck had been pulled up to the front. He is a really easy going guy and would recommend seeing him for your next vehicle purchase. More

Excellent Experience from start to finish! I just wanted to take a minute to let you know my quick thoughts about your dealership. I purchased my new 2018 Jeep Wrangler in mid July. Chip McCu I just wanted to take a minute to let you know my quick thoughts about your dealership. I purchased my new 2018 Jeep Wrangler in mid July. Chip McCuen was my sales person and he accompanied me on my test rides of 2 different Wranglers. He handled my questions and also found answers to my more challenging questions. The experience all felt very un-pressured and I actually made a pretty quick purchase choice. He got me through the paperwork and we found a price that worked for both of us. It was actually a pleasant experience unlike other car “deals” I’ve made in the past. I was then passed on to Jeff Duncan to complete more paperwork. Jeff also was super nice and a pleasure to talk to. He did his best to speed me through the paperwork and he extended offers to me for additional warranties etc. One of the additional items I purchased was the Cilajet Paint Protection. As I wanted to take possession of my Jeep that day, someone was going to need to contact me to schedule the application. That person was Jeremy in service. He called me and I explained that I needed to remove some of the decals first that had been put on my Jeep when it was customized by Keystone. It took my a while to figure out that this was an easy task and when I removed them, I called Jeremy back to schedule my appointment. He was diligent in calling me back and getting me in for this service quickly and scheduling me a rental vehicle to use while my Jeep was being worked on. When I arrived on my scheduled service day, it was Brandon who was my service advisor. He was so kind and took all of my information. He was just a very pleasant person and always had a friendly smile. Brandon and Jeremy pulled my rental vehicle up during a downpour and made sure I was aware of special things about that vehicle. I was just impressed that my rental was a 2018 Chevy Traverse. Lastly, when I came to pick up my Jeep the next day, I was again greeted like a long time, local customer and felt very well cared about. Brandon went over the Cilajet care instructions and I was quickly out the big garage door and on my way! I say all of this with so much detail because in this world, people are so quick to tell you what they are unhappy about and my experience was excellent in all areas of your dealership. You are indeed blessed with great staff . More

Couldn't be Happier!!! Over all experience was very good. Andre is the best! Very knowledgeable, easy going and not pushy at all. I could not be happier with my purchase. An Over all experience was very good. Andre is the best! Very knowledgeable, easy going and not pushy at all. I could not be happier with my purchase. Andre is the man to go to, you won't be disappointed! Thank you so much!! More

Awesome experience! Andre made the whole experience a pleasure. Met most of my demands and made the entire out of state proceed very easy. I would highly recommend workin Andre made the whole experience a pleasure. Met most of my demands and made the entire out of state proceed very easy. I would highly recommend working with him! More

Great experience! I am glad my husband & I bought our new Jeep Grand Cherokee from Andre Harrison of Criswell of Thurmont. Andre made our experience hassle free. He was I am glad my husband & I bought our new Jeep Grand Cherokee from Andre Harrison of Criswell of Thurmont. Andre made our experience hassle free. He was professional & patient as he addressed our many questions. Andre Harrison is such an asset to Criswell of Thurmont because he values his customers and actually cares enough to ensure we get a good deal on the car we want. Extremely happy with Andre Harrison and will recommend him as well as the dealership. We love our new Grand Cherokee! More

Wonderful experience! Andre went to bat for me and made a home run! He was with me from the beginning to the end and very knowledgeable. He was real with me, no BS. Highly Andre went to bat for me and made a home run! He was with me from the beginning to the end and very knowledgeable. He was real with me, no BS. Highly recommended! More

Incredibly smooth and easy transaction. Thanks Chip & Brian! This was by far the smoothest experience I ever had at a dealer. I called up, and since I was a couple states away, I needed to work remotely. Within This was by far the smoothest experience I ever had at a dealer. I called up, and since I was a couple states away, I needed to work remotely. Within hours, Chip McCuen and I agreed on a great deal and I got right in my car to head to the dealership. When I arrived, I was greeted by Chip, as well as Brian in finance who had everything all ready for me. I was driving away in my new Grand Cherokee in under an hour! I cannot recommend this dealership enough. Chip is the most friendly and professional sales guy I have ever encountered. He made it his business to ensure everything went smoothly and seamlessly. Thank you! More

Couldnt Be Happier Very easy to work with! Found the Truck i have been looking for, and Andre got me set up and made the process a breeze Very easy to work with! Found the Truck i have been looking for, and Andre got me set up and made the process a breeze More