Criswell Chrysler Dodge Jeep RAM of Thurmont

Great no pressure buying experance! Andre was a great sales consultant. He only showed me what we were looking for with no pressure to buy. He was able to answer all me questions and gav Andre was a great sales consultant. He only showed me what we were looking for with no pressure to buy. He was able to answer all me questions and gave detailed answers. I would recommend Andre to help with any car or truck purchase. I will be back for my next truck. More

Great Experience Andre was awesome to work with and came back with the numbers I wanted. Great experience and would be glad to send friends and family to him. Andre was awesome to work with and came back with the numbers I wanted. Great experience and would be glad to send friends and family to him. More

Review Criswell Chevy is an amazing dealership. I had Andre Harrison as my sale person and he was absolutely amazing. He worked with me on everything I neede Criswell Chevy is an amazing dealership. I had Andre Harrison as my sale person and he was absolutely amazing. He worked with me on everything I needed, he was never pushy when it came to my decision about purchasing the vehicle, and was so helpful answering every question I had. I highly recommend visiting the criswell Chevy dealership and getting the chance to work with Andre Harrison you will be very pleased. More

Amazing Experience! I had a wonderful experience with Criswell. Andre is who I had the pleasure of meeting and working with. He was amazingly helpful and always there wit I had a wonderful experience with Criswell. Andre is who I had the pleasure of meeting and working with. He was amazingly helpful and always there with answers when needed. The process of buying a new car is stressful and Andre helped lessen that. It was very comforting knowing I would always get a quick response, and had someone who was truly devoted to helping me through the process of it all. I met all around great people at the dealership! Andre is someone I can honestly say I would recommend to anyone looking for a car to buy. There was never one bad experience in the times I was back and forth at the dealership with him. I’m very thankful I had someone like him on my side when it came to buying my new car! I can’t thank Andre enough! More

Worth the ride ! We drove an hour and ten minutes to get to Thurmont, MD. It was a beautiful fall evening. The leaves where changing and even at 4:30 pm traffic was We drove an hour and ten minutes to get to Thurmont, MD. It was a beautiful fall evening. The leaves where changing and even at 4:30 pm traffic was not bad. All the staff was pleasant. They had washed and detailed car we wanted to see before we got there and had it sitting out front.. No walking around isle's of cars to veiw the one we wanted. He let us test drive the vehicle on our own.. .We made a resonable offer on the new car and our trade, and only were a little apart..after 1 trip to managers office ( back room bargaining ) He accepted our offer and we agreed to purchase the vehicle we drove so far to look at There was no dirty lies, no insults. The whole experience was a pleasant banter. * This was very refreshing. He didn't insult us, lie to us..No usual salesman bull#$_"He even noticed that there was a soft ware update recall on the vehicle and had it taken care of before we left ( service was closed ) so we wouldn't have to drive all the way back... ..Our salesman and the others there offered us drinks and Halloween candy while we waited on paperwork. While we were with the finance man signing final papers our salesman pulled the cars together out front, programed our favorite radio stations into new car, put tags on. Then helped move all the junk in our trunk to new car... programed our phone into vehicle.. More

Honest, Straightforward Andre was very caring and dedicated to helping me find my new vehicle. Had it washed and detailed before I even showed up. Worked with me to get what Andre was very caring and dedicated to helping me find my new vehicle. Had it washed and detailed before I even showed up. Worked with me to get what I wanted and was honest and personable. Did everything he could to get me the right deal. Also after I signed all the paperwork even loaded all my preloaded radio presets from my old car to the new one. Small details like that make going the distance out of state worth it for this vehicle and service I can’t get here. More

Awesome Experience My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales price on a new Grand Cherokee Altitude. Criswell Jeep had an unbelievable inventory with exactly what we were looking for. Chip was amazing to work with and made our transaction smooth and seamless. He is honest, straight forward and guaranteed to make the deal work. I would recommend Chip to any family or friends and I look forward to working with him again. More

Great Customer Service = Andre Andre answered all my calls about a used vehicle on the lot and got back to right away on the availability, trade-in options, and scheduling a test dr Andre answered all my calls about a used vehicle on the lot and got back to right away on the availability, trade-in options, and scheduling a test drive. On the day of my visit, he called a few minutes before the appointment to give better directions and that the truck had been pulled up to the front. He is a really easy going guy and would recommend seeing him for your next vehicle purchase. More

Excellent Experience from start to finish! I just wanted to take a minute to let you know my quick thoughts about your dealership. I purchased my new 2018 Jeep Wrangler in mid July. Chip McCu I just wanted to take a minute to let you know my quick thoughts about your dealership. I purchased my new 2018 Jeep Wrangler in mid July. Chip McCuen was my sales person and he accompanied me on my test rides of 2 different Wranglers. He handled my questions and also found answers to my more challenging questions. The experience all felt very un-pressured and I actually made a pretty quick purchase choice. He got me through the paperwork and we found a price that worked for both of us. It was actually a pleasant experience unlike other car “deals” I’ve made in the past. I was then passed on to Jeff Duncan to complete more paperwork. Jeff also was super nice and a pleasure to talk to. He did his best to speed me through the paperwork and he extended offers to me for additional warranties etc. One of the additional items I purchased was the Cilajet Paint Protection. As I wanted to take possession of my Jeep that day, someone was going to need to contact me to schedule the application. That person was Jeremy in service. He called me and I explained that I needed to remove some of the decals first that had been put on my Jeep when it was customized by Keystone. It took my a while to figure out that this was an easy task and when I removed them, I called Jeremy back to schedule my appointment. He was diligent in calling me back and getting me in for this service quickly and scheduling me a rental vehicle to use while my Jeep was being worked on. When I arrived on my scheduled service day, it was Brandon who was my service advisor. He was so kind and took all of my information. He was just a very pleasant person and always had a friendly smile. Brandon and Jeremy pulled my rental vehicle up during a downpour and made sure I was aware of special things about that vehicle. I was just impressed that my rental was a 2018 Chevy Traverse. Lastly, when I came to pick up my Jeep the next day, I was again greeted like a long time, local customer and felt very well cared about. Brandon went over the Cilajet care instructions and I was quickly out the big garage door and on my way! I say all of this with so much detail because in this world, people are so quick to tell you what they are unhappy about and my experience was excellent in all areas of your dealership. You are indeed blessed with great staff . More

Couldn't be Happier!!! Over all experience was very good. Andre is the best! Very knowledgeable, easy going and not pushy at all. I could not be happier with my purchase. An Over all experience was very good. Andre is the best! Very knowledgeable, easy going and not pushy at all. I could not be happier with my purchase. Andre is the man to go to, you won't be disappointed! Thank you so much!! More