Criswell Chrysler Dodge Jeep RAM of Thurmont

Kathryn beat out 4 other dealerships! TYSM Expedience, friendliness, detail is Kathryn's expertise. She listened well, pulled up the right car & sha-ZAM!! we bought it. We had gone to 4 other Expedience, friendliness, detail is Kathryn's expertise. She listened well, pulled up the right car & sha-ZAM!! we bought it. We had gone to 4 other dealerships, Kathryn got the sale!!Her explanation about the vehicle was greatly appreciated. Kathryn is both delightful & charming ... you couldn't ask for a better representative to assist you in your purchase. More

Couldn't Have Asked for a Better Experience David made my purchase of my 4Runner a very pleasurable and great experience. I have purchased a number of vehicles over the years and have always dre David made my purchase of my 4Runner a very pleasurable and great experience. I have purchased a number of vehicles over the years and have always dreaded the high pressure sale and negotiating process that I typically found myself in. Not this time. David was very pleasant and eager to answer any and all of my questions, was very interested in addressing any concerns that I had and did not once try steering me to finalizing the sale before I was ready. He actually let me start and move toward finalizing the sale. David was definitely not about conducting a high pressure sale, the type of which I have experienced in the past at other dealerships that were many times exhausting and mind numbing. One of the things that truly impressed me was his offering and willingness to pick me up at my house to bring me to the dealership to take delivery a couple of days after the deal was made. I was driving a rental and he knew I would not be able to drive two vehicles at the same time. His willingness to go out of his way and help me out in my situation is commendable. His followup with me after I took delivery and had the 4Runner for a couple days was also a pleasant surprise. That was a first. It is my understanding that David's forte will soon be sales of New Chrysler, Dodge and Jeep at Criswell. Seek him out. You will not be disappointed. I know if and when I find myself in the market again I will. Thank you David. More

Very professional and friendly Very smooth process. Mike was very engaged and friendly without being pushy. Mike Russo led me through the finance process and ensured I got the best Very smooth process. Mike was very engaged and friendly without being pushy. Mike Russo led me through the finance process and ensured I got the best deal. More

Amazing Customer Service! Mike made the purchase of our truck a truly great experience! We did everything off site and not once did we question his ability to help us through t Mike made the purchase of our truck a truly great experience! We did everything off site and not once did we question his ability to help us through the process. At no point in the process (which was quick and smooth) did he push us into making a decision. He answered every single one of my pain in the backside questions and was never annoyed. I must also give a shout to Rick in finance who also helped us in every way to make everything go smoothly. I certainly had my fair share of questions for him as well and he also answered every single question we had. After having some real bad experiences with other car lots, these guys are great and would recommend them to anybody!! 5 STARS FOR SURE!! More

Great Experince Great Sales Rep Couldn't have asked for a better sales rep he went above and beyond when taking care of me and my family. Will be coming back for our next vehicle cho Couldn't have asked for a better sales rep he went above and beyond when taking care of me and my family. Will be coming back for our next vehicle choce More

Great Experience Mike was there every step of the way through my purchase of my new Truck. Mike was very knowledgeable and credible about the purchase process. Mike we Mike was there every step of the way through my purchase of my new Truck. Mike was very knowledgeable and credible about the purchase process. Mike went above and beyond to make my son and I feel comfortable, he even went out and bought us a pizza since we had been there for so long. I will recommend Mike to anyone that is looking to buy a new vehicle. More

Jeep Purchase Mike did a great job in helping my purchase my Jeep. He spent the time to show use the new and used Jeeps, he didn’t push either one and helped to ma Mike did a great job in helping my purchase my Jeep. He spent the time to show use the new and used Jeeps, he didn’t push either one and helped to make the best purchase for me. More

Great service. Thank you so much James. James helped me in getting the new Jeep Grand Cherokee ready for delivery. The entire service staff, sales staff, and management staff were a great James helped me in getting the new Jeep Grand Cherokee ready for delivery. The entire service staff, sales staff, and management staff were a great help. I can not thank this entire dealership enough. Thank you!!! Once again, thank you James and to the entire service department, sales staff, and management team. Joe More

Great service! Kathryn answered all my questions promptly & thoroughly before I could visit the Criswell lot. Upon meeting Kathryn to test drive and purchase she was Kathryn answered all my questions promptly & thoroughly before I could visit the Criswell lot. Upon meeting Kathryn to test drive and purchase she was very friendly and continued to be thorough and helpful throughout the process. The entire Criswell staff was tremendous from start to finish. Thank you for all the help! More

Tremendous experience! Mike is credible and caring Mike did an outstanding job providing vehicle information and great pricing details. Mike was very upfront and transparent about Criswell’s dealership Mike did an outstanding job providing vehicle information and great pricing details. Mike was very upfront and transparent about Criswell’s dealership and the buying process.i found Mike to very credible and caring. Not your stereotypical car salesman experience with him. Although I ended up not buying a vehicle at the time, I would call on him without hesitation. Just a tremendous experience with him! More