Criswell Chrysler Dodge Jeep RAM of Thurmont

Horrible customer service! Personally worked w/Annette the Sales Manager, drove 2.5 hrs for a promised truck that she failed to tell us sold. the Sales Manager, drove 2.5 hrs for a promised truck that she failed to tell us sold. More

Criswell is a dealership with integrity and honesty, I have a Ram dealer 10 min from my house but I chose to drive 3 hours and do business with them.They were so kind to me and made my purchase a truly wo have a Ram dealer 10 min from my house but I chose to drive 3 hours and do business with them.They were so kind to me and made my purchase a truly wonderful experience.My salesman Joe sold me a Ram 5500 chassis dump at a price that no one could touch and snapped the delivery together in 24 hours! He even drove a half hour to pick me up from a rental car location because I am from out of state. The finance manager Mark is extremely knowledgeable and had me finished in 20 minutes! What nice people. Thank you Joe & Mark More

The only place to shop a vehicle Joe and Mark provided excellent service. We had certainly a very smooth experience with them. They always answer your questions in full and great deta Joe and Mark provided excellent service. We had certainly a very smooth experience with them. They always answer your questions in full and great detail. They address your concerns and help you with exactly what you need. Wherever you are in the US just get in touch with them. You will end up having great deals and great service. More

Kathryn beat out 4 other dealerships! TYSM Expedience, friendliness, detail is Kathryn's expertise. She listened well, pulled up the right car & sha-ZAM!! we bought it. We had gone to 4 other Expedience, friendliness, detail is Kathryn's expertise. She listened well, pulled up the right car & sha-ZAM!! we bought it. We had gone to 4 other dealerships, Kathryn got the sale!!Her explanation about the vehicle was greatly appreciated. Kathryn is both delightful & charming ... you couldn't ask for a better representative to assist you in your purchase. More

Couldn't Have Asked for a Better Experience David made my purchase of my 4Runner a very pleasurable and great experience. I have purchased a number of vehicles over the years and have always dre David made my purchase of my 4Runner a very pleasurable and great experience. I have purchased a number of vehicles over the years and have always dreaded the high pressure sale and negotiating process that I typically found myself in. Not this time. David was very pleasant and eager to answer any and all of my questions, was very interested in addressing any concerns that I had and did not once try steering me to finalizing the sale before I was ready. He actually let me start and move toward finalizing the sale. David was definitely not about conducting a high pressure sale, the type of which I have experienced in the past at other dealerships that were many times exhausting and mind numbing. One of the things that truly impressed me was his offering and willingness to pick me up at my house to bring me to the dealership to take delivery a couple of days after the deal was made. I was driving a rental and he knew I would not be able to drive two vehicles at the same time. His willingness to go out of his way and help me out in my situation is commendable. His followup with me after I took delivery and had the 4Runner for a couple days was also a pleasant surprise. That was a first. It is my understanding that David's forte will soon be sales of New Chrysler, Dodge and Jeep at Criswell. Seek him out. You will not be disappointed. I know if and when I find myself in the market again I will. Thank you David. More

Very professional and friendly Very smooth process. Mike was very engaged and friendly without being pushy. Mike Russo led me through the finance process and ensured I got the best Very smooth process. Mike was very engaged and friendly without being pushy. Mike Russo led me through the finance process and ensured I got the best deal. More

Amazing Customer Service! Mike made the purchase of our truck a truly great experience! We did everything off site and not once did we question his ability to help us through t Mike made the purchase of our truck a truly great experience! We did everything off site and not once did we question his ability to help us through the process. At no point in the process (which was quick and smooth) did he push us into making a decision. He answered every single one of my pain in the backside questions and was never annoyed. I must also give a shout to Rick in finance who also helped us in every way to make everything go smoothly. I certainly had my fair share of questions for him as well and he also answered every single question we had. After having some real bad experiences with other car lots, these guys are great and would recommend them to anybody!! 5 STARS FOR SURE!! More

Great Experince Great Sales Rep Couldn't have asked for a better sales rep he went above and beyond when taking care of me and my family. Will be coming back for our next vehicle cho Couldn't have asked for a better sales rep he went above and beyond when taking care of me and my family. Will be coming back for our next vehicle choce More

Great Experience Mike was there every step of the way through my purchase of my new Truck. Mike was very knowledgeable and credible about the purchase process. Mike we Mike was there every step of the way through my purchase of my new Truck. Mike was very knowledgeable and credible about the purchase process. Mike went above and beyond to make my son and I feel comfortable, he even went out and bought us a pizza since we had been there for so long. I will recommend Mike to anyone that is looking to buy a new vehicle. More

Jeep Purchase Mike did a great job in helping my purchase my Jeep. He spent the time to show use the new and used Jeeps, he didn’t push either one and helped to ma Mike did a great job in helping my purchase my Jeep. He spent the time to show use the new and used Jeeps, he didn’t push either one and helped to make the best purchase for me. More