Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Chrysler Dodge Jeep RAM of Thurmont
Thurmont, MD
225 Reviews
Welcome to Criswell Chrysler Dodge Jeep & RAM of Thurmont, a new and used dealership near Frederick County and Hagerstown, MD offering a large selection of Chrysler Dodge Jeep & RAM cars, trucks, and SUVs. We are proud to serve drivers from all over the Frederick County area from Hagerstown, Taneytown, Smithsburg, Westminster & Frederick, MD to Greencastle & Gettysburg, PA. Our dealership is committed to maintaining excellent customer service and care at all times in all departments from sales, to service, to finance. We offer a great selection of new & used Chrysler Dodge Jeep & RAM models like Wranglers, Chargers and Pacificas. We also offer Grand Cherokees, Durangos and RAM 1500 models for our Frederick County Chrysler Dodge Jeep & RAM shopper. Visit Criswell Chrysler Dodge Jeep & RAM of Thurmont or check out our online inventory today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 225 reviews
January 18, 2025
She was an easy sales person to deal with honest and worked with us on truck wanted. worked with us on truck wanted. More
by Les.simmons
January 14, 2025
Salesman was great, they got in the vehicle i wanted that was at one of their other branches making it easier for me since Criswell of Thurmont was closer. Finance team was clear and easy to deal with was at one of their other branches making it easier for me since Criswell of Thurmont was closer. Finance team was clear and easy to deal with More
by 2ndshotnova
Employees Worked With
January 12, 2025
Criswell practices deception in advertising and denies manufacturers incentives without showing why in the terms. The advertisement showed money off the sticker final MSRP which clearly included destinati manufacturers incentives without showing why in the terms. The advertisement showed money off the sticker final MSRP which clearly included destination charge. The add said the discount is off full MSRP nearly 5000 dollars. Then the dealer tried taking destination charge off the discount which reduced the discount by almost 2000 dollars. They also denied a 2000 dollar factory incentive but refused to sho in the terms why I didn’t qualify. Furthermore the dealer put a bunch of add on dealer installed low quality high retail price items which further eroded the advertised price. I drove hours to get to this dealer just to find out the advertised price it’s a sham just to get people on the lot. More
by Nick D
July 23, 2024
This dealership was awesome. Rene was a knowledgeable, patient, great salesman. We wil definitely recommend!! Rene was a knowledgeable, patient, great salesman. We wil definitely recommend!! More
by sflail
July 13, 2024
We had a great experience at Criswell. Shannon and the team were attentive and helpful but not pushy. We ended up getting exactly the vehicle we needed and the price ended being about th Shannon and the team were attentive and helpful but not pushy. We ended up getting exactly the vehicle we needed and the price ended being about the best we could find when we searched comparable trucks. Would 100% recommend More
by seantien
June 01, 2024
Good selection of vehicles. Salesman monitored incoming vehicles and informed us when vehicle was on the lot. Transaction process was better than most of the other dealers we've Salesman monitored incoming vehicles and informed us when vehicle was on the lot. Transaction process was better than most of the other dealers we've dealt with over the many years of purchasing vehicles. Would definitely utilize again More
by Blklabfan
Employees Worked With
Danny Richards
May 15, 2024
It was such a pleasure working with Stacy to purchase my truck. Stacy was so kind, helpful, thoughtful and made it an enjoyable experience. She explained everything very well and was friendly the entire t truck. Stacy was so kind, helpful, thoughtful and made it an enjoyable experience. She explained everything very well and was friendly the entire time. I really had a great experience purchasing this truck at Criswell! Stacy is a very personable person and Criswell is lucky to have her. Moreover, she definitely knows how to do her job and she is very good at it. I never felt like I wasn't getting what I needed or waiting unnecessarily. She was very patient when I had to deal with my bank for the financial transfer and never made me feel rushed, even when I had to take a phone call in the parking lot. Stacy and Criswell were very professional, fair and honest. More
by VANNYMAN
