Criswell Chevrolet - Service Center

My 2018 truck needed service and was told to go to service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used cr service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used criswell for our chevys, jeeps and Honda’s; over twenty cars and it’s because of Richard Beckett. Richard is the only salesman I trust to buy a car from and it’s unfortunate that I’m questioning ever buying from criswell again because of Dina in service. More

Horribly dishonest Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fix Damaged my vehicle while servicing it. Crooked Service Manager Danny Iriarte keeps trying to get the repairs paid for by my insurance, or vehicle “fixed” by him — despite me making it clear I want the vehicle repaired by another dealership. More

Dina rocks Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and wo Dina and her service department took excellent care of my 2019 Corvette that developed a problem the day I took delivery. She kept me informed and worked to get my car fixed over a busy holiday weekend. Dina is certainly an asset to the business. Thanks for your help, Dina. More

The Best I have never, until now, proactively given feedback on an auto service rep. The reason I’m doing so in Terry’s case is because I found him and the se I have never, until now, proactively given feedback on an auto service rep. The reason I’m doing so in Terry’s case is because I found him and the service he provided to be exceptional. Other service reps, and not just Criswell’s, have, with only a couple of exceptions, treated me respectfully and professionally. But I have also felt like I was just another customer (which I understand that is what I am). However, Terry treated me like more than a customer, more like a friend. More

Honest and Upfront I brought my new car in to have brakes looked at because since I bought the vehicle one month prior, brakes have been making high pitch squeak periodi I brought my new car in to have brakes looked at because since I bought the vehicle one month prior, brakes have been making high pitch squeak periodically so Jared told me they would take a look at it and I told them I had 3rd party warranty company, SilverRock. After they looked at vehicle they could t find anything noticeable but also said the proper techs weren’t available on Saturday and Jared asked me to come back during the week. They didn’t even make me pay for the diagnostic since I’d be coming back and can pay them instead of being charged twice. Jared also gave me great advice for the warranty company. Look forward to coming back. They seem friendly and honest so hopefully that continues at my next visit More

excellent service from Dina Bartolomeo I just wanted let you know how impressed I was with the service from Dina Bartolomeo. I brought my Camaro with AC issues last year, and later contacte I just wanted let you know how impressed I was with the service from Dina Bartolomeo. I brought my Camaro with AC issues last year, and later contacted Dina for an issue with the engine through phone and was both times 100% impressed by her prompt response, particularly, how well she kept me informed about each things that was going on with fixing the car AC, which is something I have never come across any Auto repair shop. Dina is the type of person, any employers need if they are planning to run an excellent successful business.excellent service, very impressed, all the best! More

Very Disappointed in Service, terrible Customer Service I made an appointment for 8am on Friday to have an Oil Change. Tire Rotation, wheel alignment and to diagnose a leaking tire. I dropped my car off at I made an appointment for 8am on Friday to have an Oil Change. Tire Rotation, wheel alignment and to diagnose a leaking tire. I dropped my car off at 730 and was told it should take 2 hours to complete. I never saw the service adviser I dropped my car with, so after the 2.5 hour mark I went to inquiry about my car and talked to the Service Manager (I didn't know this until I looked at the website today). He stated he was going to look into it. 30 mins later (we are at the 3 hour mark) I got word that I was going to be on the road in a few minutes. 30 mins later my car was ready to go and I was out the door. The service work took 3.5 hours to complete for minor service work. I have never had a good experience with the service and I am not sure why I keep coming back. Finding a good reliable person to work on your car is the hardest thing to do and in my opinion Chriwell Chevy is not it. I would report this to the Service Manager, but like I said above he is the one that I dealt with after the 1st one went MIA. More

Great service department I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional servi I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional service staff. More