Criswell Chevrolet - Service Center

My Service Tech, Chris, was outstanding. He called me at work to tell me what was done with my car and how it was behaving after the updates. He took the time to go out of his way to physically compare a 2 work to tell me what was done with my car and how it was behaving after the updates. He took the time to go out of his way to physically compare a 2013 Equinox's radio unit to my car's unit. And, he did the same for me when I came in the next day to pick up my car. Your shuttle service is also outstanding. I wasn't aware that the shuttle stopped running @ 7:00p so I was semi stuck at the metro @ 8:00p. Chris had already went home. Another service tech offered to drive to the metro to get me. I think his name was Ted. Because of your convenient shuttle service, I decided that it was late and why should I put the nice service tech out of his way. So, I took the bus from the metro to my house with the assurance that the shuttle would pick me up from my house the next day to take me to the shop to get my car. The next day, I actually had a friend take me to pick up my car. But, I'm still very found of your shuttle service. Thank you for the best service experience ever! More

From the moment I booked the appointment, the service and attitudes were top notch. From Nick taking my vehicle in, to Ellery calling to let me know what was found and accomplished, their professionalism was attitudes were top notch. From Nick taking my vehicle in, to Ellery calling to let me know what was found and accomplished, their professionalism was evident. I've dealt with a lot of dealer service departments and I rank Criswell among the best. More

I would like for Mr. Ellery Queen to recieve a Customer Delight Award for excellent customer service, when I called on Saturday so upset about the outside service I received he made me feel so comfortable Delight Award for excellent customer service, when I called on Saturday so upset about the outside service I received he made me feel so comfortable speaking with him he assured me that all would be well with my vehicle, by Monday afternoon I received a call stating what he could do to help and I was pleased. Please share this letter with Mr. Queen and compliment him on a job well done. Karen Mason More

Criswell service personnel continue to set the bench mark. Outstanding Job! Dina Bartolomeo is an excellent service writer. I've been buying my vehicles from Criswell Chevrolet since 1974 and will conti mark. Outstanding Job! Dina Bartolomeo is an excellent service writer. I've been buying my vehicles from Criswell Chevrolet since 1974 and will continue to do so. The sales office, service department and overall superb customer service keeps me coming back More

Recently utilized the service department at Criswell Chevrolet and they were great. I received a call letting me know that my 2011 Chevrolet Cruze needed recall work done and I was able to schedule a co Chevrolet and they were great. I received a call letting me know that my 2011 Chevrolet Cruze needed recall work done and I was able to schedule a convenient time for me on a Saturday for the work. I dropped the vehicle off on Friday evening and was promised a return by noon on Saturday. I received a call on Saturday around 10:30am letting me know the service was complete. I appreciated the prompt call and return of the vehicle before promised. My experience with this service call was excellent from start to finish! Thank you. More

These employees are always willing to go the extra mile to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle More

Second Free Oil Change for new vehicle purchased through Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but ha Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but had not happened in the last three weeks but they were able to find a stored code and detect and order the faulty part. More

Took a 2011 Cruze in for warranty work and tire replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised it to the attention of the service manager, Matt Ingson, who blew me off -- said they had no idea what happened. Then I saw the tire they replaced, and the rubber and damage to the wheel. I would have been better taking it to a Jiffy Lube. Dealer did nothing to remedy the damage, and refused to talk to me. Oh well -- off to my insurance, let them fight with the dealer. Thank goodness for a $0 comprehensive deductible! DO NOT take your car here for service, and if you do take before and after pictures, or else, like me, you will feel awfully dumb when you have to fix the dealer's damage. More

Great Chevy Dealer, Friendly People, Solid Service, These are my "Go To" Folks! If there is ever anything else wrong with my truck, i can ask them questions, and they have the knowledge to help! are my "Go To" Folks! If there is ever anything else wrong with my truck, i can ask them questions, and they have the knowledge to help! More

I drive a Hummer and from the day I purchased this car, this dealership has done a great job servicing it and me. Dina is the best. this dealership has done a great job servicing it and me. Dina is the best. More