Criswell Chevrolet - Service Center

Awful Experience Worst Chevrolet dealership in America, complete lack of compassion by entire staff, mainly management. I feel completely taken advantage of, bad plac Worst Chevrolet dealership in America, complete lack of compassion by entire staff, mainly management. I feel completely taken advantage of, bad place. We are across the country with no vehicle and they could care less. Someone at Chevrolet has to care correct? More

Caring I met Jared at Criswell dealership and I am so impressed by his commitment to service. He has invested time into making sure that my vehicle gets wha I met Jared at Criswell dealership and I am so impressed by his commitment to service. He has invested time into making sure that my vehicle gets what it needs, therefore I get what I need. More

I do not appreciate being gouged Been coming here for service for 6 years, but will not return. I was given an estimate, only to be told when I came in for that service, that it would Been coming here for service for 6 years, but will not return. I was given an estimate, only to be told when I came in for that service, that it would cost much more. I work hard for my money and do not appreciate being ripped off. The cost for this procedure is outrageous, and I will never return More

Appointment not kept, then tried to sell me a bill of goods Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/ Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/tire rotation; needed speedy service and would wait. Showed up and Jared (a) could not find the appointment, (b) asked another service person what the pricing was for leaks (hello? all leaks are the same?)--$150-$300, then (c) he said it would take hours and hours because they had to take the moon roof off and other parts. It was clear he did not know what he was talking about, so I left told him what he said sounded like baloney + I did not have hours to wait. Today, I did 3 minutes of Googling and found GM Service Bulletin PI10908 (15-Jun-2016) and NHTSA ID: 10094598, describing the actual problem and how to fix it. NOTHING TO DO WITH TAKING THE MOON ROOF APART! Not only that, I suspect the problem was caused by Criswell when they did a body repair. Way to give all car service people a bad name. I will never go back! More

Worst customer service Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be. Thank you for your major attention to this matter. Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company. Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here. More

disapointed I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issue I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issues in the last several month for which I have been bringing it to the dealership for service. I have paid thousands of dollars including today's visit on repairs and yet again, keep having the same issues. On May 15, 2018 I brought my vehicle again with the same type of issue and yesterday when I spoke with Anna in your commercial fleet services and she gave me an estimate of $1263. Today, when I arrived at the dealership and checked in with the cashier, i was charged $1614. I find it completely inappropriately and dishonest for the dealership to charge me almost $400 extra without even consulting me. I went ahead and paid the entire amount to get my truck back as this is the only vehicle I have. However, I am requesting that a review is conducted and a credit is made to my credit card. Your quick response to this email is greatly appreciated. Sincerely, efren j de la yncera More