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183 Reviews of Criswell Chevrolet - Service Center
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June 14, 2018
Appointment not kept, then tried to sell me a bill of goods Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/ Called the day before to set up an appointment, telling the guy (not sure who) I had an escalating leak in the driver's foot well + needed oil change/tire rotation; needed speedy service and would wait. Showed up and Jared (a) could not find the appointment, (b) asked another service person what the pricing was for leaks (hello? all leaks are the same?)--$150-$300, then (c) he said it would take hours and hours because they had to take the moon roof off and other parts. It was clear he did not know what he was talking about, so I left told him what he said sounded like baloney + I did not have hours to wait. Today, I did 3 minutes of Googling and found GM Service Bulletin PI10908 (15-Jun-2016) and NHTSA ID: 10094598, describing the actual problem and how to fix it. NOTHING TO DO WITH TAKING THE MOON ROOF APART! Not only that, I suspect the problem was caused by Criswell when they did a body repair. Way to give all car service people a bad name. I will never go back! More
by Hatin' Criswell
Employees Worked With
Jared Orellana
June 01, 2018
Worst customer service Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Copy of email to the supervisor/managers Good evening Mr. Newport, Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be. Thank you for your major attention to this matter. Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company. Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here. More
by Nathaniel09
Employees Worked With
John Newton
May 23, 2018
disapointed I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issue I am reaching out to you to address a recent experience I had at the Criswell Chevrolet. My 2008 Chevrolet Silverado has been having fuel system issues in the last several month for which I have been bringing it to the dealership for service. I have paid thousands of dollars including today's visit on repairs and yet again, keep having the same issues. On May 15, 2018 I brought my vehicle again with the same type of issue and yesterday when I spoke with Anna in your commercial fleet services and she gave me an estimate of $1263. Today, when I arrived at the dealership and checked in with the cashier, i was charged $1614. I find it completely inappropriately and dishonest for the dealership to charge me almost $400 extra without even consulting me. I went ahead and paid the entire amount to get my truck back as this is the only vehicle I have. However, I am requesting that a review is conducted and a credit is made to my credit card. Your quick response to this email is greatly appreciated. Sincerely, efren j de la yncera More
by efreny
Employees Worked With
Anna Portillo
May 12, 2018
Dishonesty Dishonest Kevin Szot. He says what you want to hear, but is only interested in profit. He treats his employees poorly. Stay away from Criswell. Dishonest Kevin Szot. He says what you want to hear, but is only interested in profit. He treats his employees poorly. Stay away from Criswell. More
by Michael Olson
Employees Worked With
April 03, 2018
Extremely Disappointed My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my ap My pontiac vibe needed a passenger airbag recall. I was directed to Criswell and scheduled an appointment in January 2018. When I went there for my appointment I waited for a half hour and was then told the air bag was not in stock. I was told they would order it for me and I would have to reschedule another appointment. No one ever called me and I called 3 weeks later and still the part was not there. They ordered it again and no one called me. I tried calling again and still there was no part and I was told they had given it to someone else. I was assured in March that this time they ordered it, and they scheduled me an appointment. I made another appointment and was told it would take a few hours. I dropped it off at 11 and called 4 hours later and it had not even been started. I asked if it would be done by 5:30 and they said they didn't know. I was never told it was an overnight service. They told me if I needed the car they could quick put it back together and they could reschedule me for another day. Finally I tried rescheduling a 3rd time and called to confirm and the manager told me the part was not available and that I would have to wait a week and schedule another appointment. I have never received such inconsiderate statements and service. I was more than patient and clearly taken advantage of because it was a recall. I also tried asking to speak to a manager when I visited and was told I couldn't speak to one and was just directed back the same representatives I already tried talking to. More
by Emily M Thaler
Employees Worked With
Gary Lewis, Alex Verna, Ted Bouton, Jared Orellana
March 08, 2018
Repairs and service, Chevy Volt I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same I have been bringing my car here for service over the past five year. For regular maintenance, after each time the car sounds just like new. The same goes for repairs, I have needed to have a shell bearing replaced, new tires, allotment adjusted: each time it went well. More
by Michael McM
Employees Worked With
Other Employees :
Gary Lewis, JJ Parada, Ted Bouton, Jared Orellana, Anna Portillo, Helen Rommel
January 30, 2018
Accessories added. Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care o Bill Kaas gave me great service when I got mud flaps and tonneau cover added. It was done quickly, and he helped me understand how to take good care of the cover. The whole team there at Criswell in Thurmont is great. Very comfortable waiting area, clean facilities and awesome vehicles in the showroom too! More
by davesilverado
Employees Worked With
Bill Kaas
January 21, 2018
Excellent Car and Customer Service This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. This was my first service visit to Criswell Chevrolet, and it was extremely friendly, fast, and convenient. Also, thank you for the great car wash. More
by Ken S
Employees Worked With
Jared Orellana
January 06, 2018
excellent service Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! Ted took the time to explain the issue, even drawing me a picture. He was patient and accessible. He offered me multiple options. Great experience! More
by Dana123
Employees Worked With
Ted Bouton
December 28, 2017
Phone call lasted less than 30 seconds. I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Taho I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Tahoe that I bought from you guys in 2010. The call lasted less than 30 seconds, you could tell that there was no interest in giving me the information I needed. I live in Frederick and there is a Chevy dealership around the corner but I called your dealership for a reason. Let me look somewhere else....I wish my call went to Dina More
by Amani@1019
Employees Worked With
Dustin Craver
