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Criswell Chevrolet
Gaithersburg, MD
2,220 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,220 reviews
November 11, 2019
Best Salesman Peter Eaton at Criswell Chevrolet always goes out of his way above and beyond to get you the best deal he can. Mr. Eaton explains everything completel Peter Eaton at Criswell Chevrolet always goes out of his way above and beyond to get you the best deal he can. Mr. Eaton explains everything completely so there are no surprises and explains all of your opinions some of which you might not have even considered. I send my friends and family to Mr. Eaton and have purchased Five vehicles from and Criswell Chevrolet in Gaithersburg Md. More
by 73vetteajs
November 11, 2019
Dealer has done nothing to fix any of the below with regular calls and emails from me for 6 months. Bought a pre-owner corvette. Dealer ran an illegal hard credit check when i was paying cash stating regular calls and emails from me for 6 months. Bought a pre-owner corvette. Dealer ran an illegal hard credit check when i was paying cash stating that it was a soft check to verify identity. Spare key was supposed to be mailed to me, never has been. Vehicle had badly imbalanced tires that could not be noticed until out on the highway at the right speed. After many emails and phone calls they still claim to be working on it....stay away from this dealer. More
by jemery3060
Employees Worked With
November 06, 2019
Joey Ryall - Excellent Salesman and Very Professional! I would recommend Criswell because of our buying experience with Joey Ryall. He is a true professional and made us feel respected and valued as custom I would recommend Criswell because of our buying experience with Joey Ryall. He is a true professional and made us feel respected and valued as customers. Hands down, the best car-buying experience in my lifetime! He took care of every detail until the deal was done. More
by AngieS.
Employees Worked With
November 06, 2019
Russell made this quick and easy and found the car I wanted!! Very knowledgeable and friendly!! I spent more than I thought I was going to, and was happy to do so wanted!! Very knowledgeable and friendly!! I spent more than I thought I was going to, and was happy to do so More
by Shawn Milsom
November 03, 2019
I have dealt with many sales consultants in my life. None have met my expectations as Russell has. He goes above and beyond to meet your expectations. Great person. Highly recommended! have met my expectations as Russell has. He goes above and beyond to meet your expectations. Great person. Highly recommended! More
by Agonzalez
Employees Worked With
November 02, 2019
I was recently interested in a Yellow Grand Sport Corvette and had been in touch with Peter Eaton. I stopped by the dealership unannounced and Peter was out making a delivery. Kerry assisted me whi Corvette and had been in touch with Peter Eaton. I stopped by the dealership unannounced and Peter was out making a delivery. Kerry assisted me while locating Peter. Kerry is a stand up TEAM PLAYER that made sure that I received any information requested to insure that if I decided to make a purchase, that I was Peter's customer. I later met with Peter and he has been very instrumental in assisting me with choosing my next Corvette purchase..Kudos to both salesman and thank you for all the assistance I received from both. More
by Swmonaharley
Employees Worked With
November 01, 2019
It was a pleasure buying from Criswell. Our salesperson was great. It took very little time to finish the process. And a kudos to financing. Thanks Chip was great. It took very little time to finish the process. And a kudos to financing. Thanks Chip More
by Domingo
October 30, 2019
Great dealership, I have purchased 3 cars from here. I just purchased a 2019 Suburban from Peter Eaton and working with him has always been a joy. He provides great customer service, and gets me every s I just purchased a 2019 Suburban from Peter Eaton and working with him has always been a joy. He provides great customer service, and gets me every single feature I want in a car. I am always really picky about features and Peter listens to all my needs and delivers everytime! More
by davidpalmer00
Employees Worked With
October 23, 2019
AWESOME Peter Eaton is a great salesman all the way around. He's not pushy, He listens, he gives his opinions, and makes the transaction as smooth as possibl Peter Eaton is a great salesman all the way around. He's not pushy, He listens, he gives his opinions, and makes the transaction as smooth as possible. A lot of people around me go to Peter just to have a smooth and trust worthy experience. More
by Stacey
Employees Worked With
October 22, 2019
Smooth Transaction I am an out of state buyer and Peter was great to deal with for our preowned purchase. He was responsive to my questions and very good follow up. Wh I am an out of state buyer and Peter was great to deal with for our preowned purchase. He was responsive to my questions and very good follow up. When my son and I arrived, we were warmly greeted and given the keys to take a test drive before completing the purchase. Car was detailed and spotless. All pricing agreed to before the transaction was honored with no pressure for add ons (finance office did discuss extended warranty but I had asked for pricing beforehand). Bottom line: highly recommend. More
by Tom S.
