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Criswell Chevrolet

Gaithersburg, MD

4.8
2,220 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,220 reviews

January 01, 2020

Thoroughly enjoyed car buying experience. Russell is extremely courteous and demonstrates the utmost professionalism. I drove over 6 hours to deal with Russell. I will gladly drive further to deal wit More

by Pudgemurphy
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz
Jan 03, 2020 -

Criswell Chevrolet responded

Thank you so much for your willingness to recommend Russell and the Criswell team to your friends and family! We are happy to hear that your purchasing experience was 5 star!

December 30, 2019

Outstanding Customer Service by Mike Furman Local dealers in my area are adding a $5k-$15k premium over MSRP for purchase of a new 2020 Corvette. Since Criswel, in particular Mike Furman, are f More

by mike.hodel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Criswell Chevrolet responded

Excellent! Thank you so much for taking the time to share your story with us. We are ecstatic that Mike has used his vast knowledge and experience to help you feel comfortable with the ordering process and we know that he will be with you every step of the way until delivery of your beautiful new car!

December 30, 2019

Painless out of state purchase Richard was excellent. I found the vehicle I wanted on Autotrader. Richard sent me the carfax and provided some details on the vehicle. I sent him my More

by jwg175
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Beckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahsan Javeid,
Jan 02, 2020 -

Criswell Chevrolet responded

Excellent! We're so happy to hear that Richard was able to make this purchase as efficient and stress free as possible! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2019

Really disappointed in the lack of a return phone call regarding service for the 2014 Equinox we purchased. Still waiting for a call back from the original December 9 2019 call. This is the 3rd vehicle I More

by hawk1189
Recommend Dealer
No
Employees Worked With
Chip Bozga
Dec 31, 2019 -

Criswell Chevrolet responded

Thank you so much for taking the time to share this feedback with us. We are sorry for any lack of communication on the part of our team. Your comments and concerns have been shared with our team in an effort to improve our services for all customers.

December 29, 2019

Russell Carter is the Best! I was in the market for a new 2019 Corvette. I contacted many dealerships inquiring about price and availability. Russell Carter of Criswell Chevrolet More

by robertmbloom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

Thank you so much for taking the time to post this review and highlight the knowledge, commitment and helpfulness of Russell! Enjoy your new Corvette and please don't hesitate to reach out if there is anything else that we can assist you with.

December 29, 2019

Russel was absolutely fabulous. He made me feel super comfortable with my first purchase of a car and was sure to make sure everything I wanted was included. He also showed me all the bells and whistles More

by Nicole
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

Congratulations on the purchase of your very first car! We are pleased to hear that Russel helped to make this very exciting purchase as stress free as possible! We look forward to working with you again for all of your future automotive needs.

December 29, 2019

Excellent car buying experience I searched the internet for a new 2019 Corvette Grand Sport. Criswell Chev had a large number of vehicles available and advertised a price about 20% More

by Carlcar56
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

Congratulations on your new car! It's great to know that Peter and our Criswell team could make the trek from South Carolina to Maryland worth it for you!

December 28, 2019

Had an excellent experience. I worked with Peter Easton who was very friendly and knowledgeable and easy to work with. He helped answer all the my questions but was not pushy in anyway. The used car I boug More

by Carlp
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

We are so happy to hear that you had a recommendation worthy experience with Peter and the rest of our Criswell team! Enjoy your new car and please don't hesitate to reach out to any of our team members if there is anything else we can assist you with!

December 28, 2019

2nd car and another great experience! Will continue to come back. Great price and made the experience super easy. They are very informed and upfront with the customer More

by Tommy
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

Thanks for choosing Criswell! We appreciate hearing that our team consistently provides you with the best service and we look forward to working with you again the next time you visit!

December 27, 2019

Russell was very informative and helped us through the entire process. He was genuine and had our best interest at heart every step of the way. We would highly recommend him to anyone looking for a positi More

by Samich1506
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Criswell Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience and we are thrilled to hear that your recent purchase experience reflected this! Thank you again for choosing Criswell for your automotive needs!

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