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Criswell Chevrolet
Gaithersburg, MD
2,220 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,220 reviews
February 18, 2020
Jose Amaya was awesome! He is very friendly and knowledgeable. If you need to buy a car Jose is the man to go to. He will find the right car for your needs. knowledgeable. If you need to buy a car Jose is the man to go to. He will find the right car for your needs. More
by Garcia.arnoldo1979
Employees Worked With
Jose Amaya Morales
February 17, 2020
Jose and the team were great to work with, car was ready at the appointed time, dealership very clean and professioal, would buy again from them at the appointed time, dealership very clean and professioal, would buy again from them More
by Dkuhns350
Employees Worked With
Jose Amaya Morales
February 17, 2020
Jose was a great sales person I contacted them from New Jersey in regards to a particular car they had we talked a few times we made a deal over the phone I drove down picked it up it was fast and easy bes Jersey in regards to a particular car they had we talked a few times we made a deal over the phone I drove down picked it up it was fast and easy best experience I’ve had in a long time at the dealership More
by Chaparral210
February 15, 2020
Mr. Amaya make my vehicle purchase process very easy. I will recommend the dealership for auto purchase. Thank you again, Jose Amaya, for all your help! Jairo will recommend the dealership for auto purchase. Thank you again, Jose Amaya, for all your help! Jairo More
by Jairom0820
Employees Worked With
Jose Amaya Morales
February 13, 2020
HORRIBLE CUSTOMER SERVICE I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies, horrible communication, emails that were ignored by both Kevin Szott and Sue Folsom, I am absolutely appalled with the way that I was treated. When I went to go pick up my vehicle and pay the $8,400 repair bill, my nearly brand new vehicle was not fully repaired, was still covered in coffee in the inside from the accident (not sure if that's normal), and then I was yelled at to the point I had to tell Kevin to step back away from me not once but twice before he actually moved. I am so upset that, as a spouse of an active duty service member who is away and unable to be here in person, I was treated this way. Shame on you, Kevin Szott! You are NOT the true face of the Chevy brand. Please head this warning that this man does NOT care about the military community and does not know enough about customer service. More
by NEVER AGAIN
February 12, 2020
My 2nd Car From Mike The whole process was great at Criswell and Mike is the BEST and appreciate all the conversations though calls, text and emaisl on my new 2020 Silvera The whole process was great at Criswell and Mike is the BEST and appreciate all the conversations though calls, text and emaisl on my new 2020 Silverado 2500 HD that will be towing my 2019 Corvette Z06 around the country which I bought from Mike a while back. I enjoyed everything from the time I ordered the truck from Mike in November to the great delivery yesterday...... Thanks again Tom More
by hockeyalys
Employees Worked With
February 08, 2020
Absolutely awesome experience! Got my dream car. 2019 Corvette Grand Sport! Steve was awesome in the financing and Scott and Jose helped me pick the perfect corvette! Blue with Red interior! Corvette Grand Sport! Steve was awesome in the financing and Scott and Jose helped me pick the perfect corvette! Blue with Red interior! More
by Adamjmartin2011
February 07, 2020
Jose was amazing!He went above and beyond helping me Jose was amazing! He went above and beyond helping me purchase my new Silverado as well as helped me get a wonderful trade in value for my Suburban. Jose was amazing! He went above and beyond helping me purchase my new Silverado as well as helped me get a wonderful trade in value for my Suburban. I give him 5 stars!!!! Awesome job Awesome resuk Thank you Jose !!! More
by Jennyflin
Employees Worked With
Jose Amaya Morales
February 04, 2020
Scammers! Gave me a loan through someone else... even though they were asked NOT to run my credit(PREAPPROVED) Then couldn’t do anything about Their mistake! GO ANYWHERE ELSE!!! Contacted Peter through though they were asked NOT to run my credit(PREAPPROVED) Then couldn’t do anything about Their mistake! GO ANYWHERE ELSE!!! Contacted Peter through autotrader. He responded almost immediately(even as late as it was). He worked around all my scheduling issues and made every accommodation he could. I took a test drive and was out of there in about an hour! (I had my down payment ready for them to process and financing pre-approved) More
by Dmcculley79
February 03, 2020
If you only read one review. Mike Furman is the real deal. Go ahead....close your eyes.....and think about the perfect vehicle purchasing experience. Ok...other than getting the Mike Furman is the real deal. Go ahead....close your eyes.....and think about the perfect vehicle purchasing experience. Ok...other than getting the vehicle for free, this would be it. Mike plain and simply TAKES CARE OF HIS CUSTOMERS. Not just before you agree to purchase, but long after you've left with your shiny new ride. He is a master of the small details that take the experience from simply good to wonderfully GREAT. Hate the back & forth? Mike is a straight shooter. Hate the wait while your paperwork is "processed"? Mike strives to get the package put together (with *ALL* the necessary forms) so the signing process is incredibly quick.Hate the "I forgot to tell you that, but it won't cost you that much more"? None of that with Mike. If Mike does dance, it's NOT while he's at Criswell on the job. I've bought lots of (some say way too many) cars in my lifetime....Mike EARNS your business, and in my case, my repeat business. It's not rocket science....you know that, I know that...it's just getting the details right, and doing everything possible to make the experience as enjoyable as possible. One man cannot sell over 12,000 vehicles without completely streamlining the process, and getting it right. Do yourself, your wallet, and your garage a favor.....go see Mike Firman at Criswell Chevrolet. More
by AALF01
