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Criswell Chevrolet
Gaithersburg, MD
2,146 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,146 reviews
January 27, 2020
Wanted a front engine corvette Very happy with my experience. Everyone was very helpful. Mike , knows his business, and very happy I got to know him thru my Corvettes at Carlisle ex Very happy with my experience. Everyone was very helpful. Mike , knows his business, and very happy I got to know him thru my Corvettes at Carlisle experience. More
by deadplasti
Employees Worked With
January 25, 2020
Excellent car buying service It was excellent car buying experience. Mario was very professional and helpful. This is the first experience which the sale manager did not involve It was excellent car buying experience. Mario was very professional and helpful. This is the first experience which the sale manager did not involve directly trying to haggle for a higher sale price. The purchase was finalized in less than 90 minutes. More
by alexho134
Employees Worked With
January 25, 2020
What a fantastic, wonderful, amazing, experience dealing with Criswell Chevrolet. I never trusted dealerships in the pass because I felt all they wanted was a sell. Totally different with Criswell, they act with Criswell Chevrolet. I never trusted dealerships in the pass because I felt all they wanted was a sell. Totally different with Criswell, they actually cared about me and made it possible for me to purchase my first true muscle car. More
by Peleliulha52000
January 21, 2020
Great Service and Friendliness My sales person Peter Eaton is a class act. This is the third car that I have purchased from him and he has been an A++ guy. My sales person Peter Eaton is a class act. This is the third car that I have purchased from him and he has been an A++ guy. More
by CShorte
January 20, 2020
Excellent Totally professional, like I have never experienced before. You can trust Mike, Steve and Criswell! The professional approach and not the pressure gam Totally professional, like I have never experienced before. You can trust Mike, Steve and Criswell! The professional approach and not the pressure gamesmanship approach is always the best. More
by MLIIICPA
January 20, 2020
sales used car very helpful Mario Adams did an excellent job staying in touch with me during an out of state purchase that was ultimately challenging as far as delivery was conce Mario Adams did an excellent job staying in touch with me during an out of state purchase that was ultimately challenging as far as delivery was concerned. He never failed to rspond promptly to all my questions and this was much appreciated. Thank you again. More
by uncteeth
Employees Worked With
January 18, 2020
Exceptional professional service Mário Adams was exceptional at all points. He provides the best services and matched us to a great car at a great value. His knowledge of cars and ser Mário Adams was exceptional at all points. He provides the best services and matched us to a great car at a great value. His knowledge of cars and services are top notch. His dedication and follow up to assure a satisfied customer is unsurpassed. I will return to him for my next car and recommend him to everyone. It’s so nice to be involved with someone who makes things work the way that it should when it works it’s best, thank you Mario, More
by Sandrabeane
Employees Worked With
January 18, 2020
Purchased a Ford c-max Mario displayed great sales skills, if you ever need to purchase a vehicle he is your man. Very hospitable and got me everything I needed. Mario displayed great sales skills, if you ever need to purchase a vehicle he is your man. Very hospitable and got me everything I needed. More
by nathantweedy
Employees Worked With
January 17, 2020
Salesman Mario Adams was very nice and professional. I came in looking for a car when they were about to close shop for the day and they took me in as if they just opened. Very professional and personal I came in looking for a car when they were about to close shop for the day and they took me in as if they just opened. Very professional and personal I had a great experience with them. More
by Jutrus17
Employees Worked With
January 16, 2020
Worst Service Department I've Ever Had Experience With! I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" wer I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" were blocking the air flow to the engine. Never got a status call, had to call in myself numerous of times to find out what was the diagnosis, tired to charge me $160 for that bogus answer. {Mind you, I work in the service department at a different dealership not too far from here, that unfortunately do no service Chevys} The engine light came on right after I picked up my vehicle. I have been calling for the past couple of months to speak to the service director, they are never available or will "return" the call when they get a chance..... STILL waiting on a call back. Please hire knowledgeable advisors and techs. This place is ABSOLUTE garbage. More
by One Unhappy Customer
Employees Worked With
Aidan Uffelman
