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Criswell Chevrolet
Gaithersburg, MD
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,144 reviews
June 18, 2020
Great Experience! From start to finish it was a smooth transaction. I received prompt, efficient, responses and follow up during our time of communication. The vehicle From start to finish it was a smooth transaction. I received prompt, efficient, responses and follow up during our time of communication. The vehicle was immaculate and the gas was topped. We even were privileged to have the vehicle brought to us to save us from having to commute to and from our office. We will definitely keep Mario in mind if we are in need of another vehicle. He will go above and beyond to ensure you are satisfied! More
by vbing
Employees Worked With
June 16, 2020
Worth the Drive No Matter the Distance From start to finish, it was clear to us why it’s worth the drive to Criswell Chevrolet no matter the distance. We were taken care of by honest people From start to finish, it was clear to us why it’s worth the drive to Criswell Chevrolet no matter the distance. We were taken care of by honest people with great character who take pride in unparalleled service. Great people. Great selection. Great pricing. No pressure, hassle-free, worry-free shopping experience. COVID-19 safety measures gave us peace of mind. All our questions were answered understandably. It was clear we were in good hands during the sale and after the sale. More
by robsersenandpenelopesoteria
June 16, 2020
Nothing but good things to say about Mike! From start to finish he was very informative, patient, and professional. I’m very satisfied with my purchase, and look forward to buying more cars from Mike in th finish he was very informative, patient, and professional. I’m very satisfied with my purchase, and look forward to buying more cars from Mike in the future! More
by JRABS
Employees Worked With
June 15, 2020
Had possibly the most pleasant and quick experience of my life buying a car from Criswell. It was fast and painless and I feel I got a great deal on the Tahoe I was looking for. We will definitely be back life buying a car from Criswell. It was fast and painless and I feel I got a great deal on the Tahoe I was looking for. We will definitely be back in the future. More
by jeremymricci
June 13, 2020
I have been buying cars since I was 17 and I'm currently 76. I dislike the whole process to its core, however, this was the best experience I've ever encountered. I drove from Charlottesville, Virginia to p 76. I dislike the whole process to its core, however, this was the best experience I've ever encountered. I drove from Charlottesville, Virginia to pickup my car and would drive further in the future to purchase a vehicle from this dealership. I am definitely recommended them to my friends and family. More
by robert.key
June 10, 2020
Thank you! We told Jose what car we want. He listened to what we were looking for and helped us choose the right car for our family. He is responsive and very pr We told Jose what car we want. He listened to what we were looking for and helped us choose the right car for our family. He is responsive and very professional. He made the process quick and easy. Thanks so much, Jose! More
by Christine
Employees Worked With
Jose Amaya Morales
June 09, 2020
Really happy with our experience My wife is pregnant and we have been shopping for a car -- we knew exactly what we wanted and around what we wanted to pay -- but due to Covid-19 we d My wife is pregnant and we have been shopping for a car -- we knew exactly what we wanted and around what we wanted to pay -- but due to Covid-19 we didn't feel comfortable going into a bunch of dealerships. After a few very negative experiences, we found a car we wanted for the price we wanted at Criswell through a manufacturer's website. We reached out via email and Mr. Adams responded quickly, which was par for him throughout the whole process. I don't think he ever spent more than an hour between receiving and answering our calls or emails. We explained our situation to Mr. Adams and he was completely upfront, honest, professional and accommodating. I can't emphasize enough what a relief it was to find Mr. Adams. He even delivered the car to our house and wore a mask during the whole transaction, explaining each step and document. I wish we had found this website and Mr. Adams before dealing with other dealerships, it would have saved us a lot of time and anxiety. More
by Jonathan Ned
Employees Worked With
June 09, 2020
They were very helpful and understanding from the being of the sale and are still very helpful after the sale just great all around service of the sale and are still very helpful after the sale just great all around service More
by donnamitchell716
June 08, 2020
I was in the market for a Toyota 4 runner. So I called Mario Adams, I bought a car from him before and he provide the best customer service you can get. I was truly impressed with him before so I called h Mario Adams, I bought a car from him before and he provide the best customer service you can get. I was truly impressed with him before so I called him at Criswell Chevrolet and told him what I was looking for and he had it. So this is my second car I bought from him and I’m still impressed with how great and efficient he was I was in and out in a hour. The car looks great. More
by amanuel1223
Employees Worked With
Other Employees :
Everyone was great a very nice and easy car buying experience., Frank Wilson
June 08, 2020
Buying experience with Jose was very pleasant. No tactics to pressure you into purchasing a vehicle, just plain, old-school marketing. It was obvious that his customers came first. to pressure you into purchasing a vehicle, just plain, old-school marketing. It was obvious that his customers came first. More
by Conrad
Employees Worked With
Jose Amaya Morales
