Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Chevrolet
Gaithersburg, MD
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,144 reviews
August 28, 2020
Russell was a pleasure to work with and was more like buying a car from a friend. He was very patient with us as while we purchased a new Tahoe. i would not hesitate recommending Russell. buying a car from a friend. He was very patient with us as while we purchased a new Tahoe. i would not hesitate recommending Russell. More
by Cb
Employees Worked With
August 28, 2020
Can I give Russell Carter more than 5 stars ?? please ?? Will recommend to anyone I know looking for a vehicle!!!! Thanks for a great Experience!!! Will recommend to anyone I know looking for a vehicle!!!! Thanks for a great Experience!!! More
by Tra & MeL
Employees Worked With
August 28, 2020
My wife and I have been Criswell customers for 20 years and we just bought our third vehicle from them today. We have always received excellent customer service in a very comfortable atmosphere and this t and we just bought our third vehicle from them today. We have always received excellent customer service in a very comfortable atmosphere and this time was no different. Peter Eaton introduced my wife and I to Mario Adams when we dropped by to preview a car we saw on line. Mario couldn't have been nicer or easier to work with. The entire car buying process was fun and like I said earlier, very comfortable. There was absolutely no pressure and each step of the process was handled professionally, respectfully and stress free. This is why we come back, not just because we get a great deal on an awesome car but because the process is pain free. Buying a car is a huge financial decision for most people. Mario made that an easy decision and guided us through the purchasing steps with ease and grace. I highly recommend this dealership and please ask to see Mario - he will take awesome care of you. More
by Mike Markellos
August 27, 2020
Russell has been an absolute pleasure to work with. From the beginning of the ordering process for my Corvette he was very helpful and always made time to answer my questions. He kept me updated constantly the beginning of the ordering process for my Corvette he was very helpful and always made time to answer my questions. He kept me updated constantly and even sent pictures when the car arrived. I look forward to dealing with Russell and his Criswell team on my next purchase!!! You won’t be disappointed with this guy!!!! More
by gladden
August 27, 2020
From the moment I contacted Russell about the 2021 Tahoe to the moment I drove off the lot, service was excellent. highly recommended. Thanks Russell! to the moment I drove off the lot, service was excellent. highly recommended. Thanks Russell! More
by tweetymcbeakums
August 27, 2020
Russel is awesome! He will help you find the right car for your needs. He is awesome and super helpful! He will answer answer your question is you need!! for your needs. He is awesome and super helpful! He will answer answer your question is you need!! More
by andreaprop
Employees Worked With
August 26, 2020
Russell is great at what he does. I had one brief conversation with him and upon our arrival everything was ready to go....a quick test drive and out the door in about an hour. He worked diligently t conversation with him and upon our arrival everything was ready to go....a quick test drive and out the door in about an hour. He worked diligently to lock in the desired price. He has also taken a personal interest in my purchase following up to ensure my satisfaction. More
by joehance12
Employees Worked With
August 26, 2020
This was my 7th personal purchase at Criswell - the only dealership I will purchase from - even since I have moved out of the area, their amazing customer service is worth the drive. Russell is amazing! T dealership I will purchase from - even since I have moved out of the area, their amazing customer service is worth the drive. Russell is amazing! This was by far the smoothest and quickest car purchase ever! He went above and beyond to make sure I was happy. I highly recommend working with Russell - he will take great care of you!! See you in 4 years for my next trade in ;) More
by jenlyn324
Employees Worked With
August 26, 2020
Russell was incredibly easy to work with. Attentive, knowledgeable, friendly and fair. It was a pleasure and would do it again for another vehicle in a heartbeat. knowledgeable, friendly and fair. It was a pleasure and would do it again for another vehicle in a heartbeat. More
by spetro20
Employees Worked With
August 26, 2020
Purchasing my Chevrolet Tahoe was quick and easy thanks to Russell's knowledge and commitment to getting me the best deal possible. Even after the sale, Russell has helped me with various issues in an extr to Russell's knowledge and commitment to getting me the best deal possible. Even after the sale, Russell has helped me with various issues in an extremely timely manner. More
by BLCottrell
Employees Worked With
