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Criswell Chevrolet

Gaithersburg, MD

4.7
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,144 reviews

October 25, 2020

If you want an honest dealership you go to Criswell. And If you want an amazing salesman you see Russell. Whether it’s impeccable customer service or expert sales knowledge, Russell does it all. I didn’t kn More

by Kojo O.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Criswell Chevrolet responded

Thank you for this outstanding review for our team! We value your business and appreciate your willingness to recommend our team to others!

October 23, 2020

Mario was very helpful, and honest with helping through my car buying process! He was able to help me get a good test drive to make sure I liked the vehicle as well and heard the audio quality of the vehic More

by Stephen658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Criswell Chevrolet responded

Thank you for taking the time to highlight the professionalism, knowledge, and helpfulness of Mario! Congratulations on the purchase of your new vehicle!

October 23, 2020

Jose was very helpful when we got our new lease. He was professional and courteous. I would go back to Criswell again for our next purchase or lease More

by reidmiller1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Amaya Morales
Nov 12, 2020 -

Criswell Chevrolet responded

Wonderful! We are ecstatic to hear that you had such a great experience with our team! Enjoy your new vehicle and don't hesitate to reach out to any of our team members if there is anything further we can assist you with.

October 22, 2020

My husband and I recently bought a truck from Criswell. We had the best experience that we have ever had at a dealership. Jose was our sales guy and he was outstanding from start to finish. He made sure we More

by lilmimilynn84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaya Morales
Oct 25, 2020 -

Criswell Chevrolet responded

It's great to hear that our team made it worth it to drive out of your way for your new truck! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

October 22, 2020

I was in search of a commuter car and I had found a 2012 Cruze listed on Facebook Marketplace. I contacted Russell and got the ball rolling on possibly making a deal. We talked the next day and started work More

by tjlaw22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Criswell Chevrolet responded

We're so happy to hear that you had an efficient and stress free experience because of Russell! Thank you again for choosing Criswell Chevrolet, Inc. and we hope to see you again.

October 21, 2020

I don't know what happened with those people.I was there I don't know what happened with those people. I was there for a oil change service one Tuesday and I talk them that my truck brakes making noise. And More

by Meml0491
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aidan Uffelman
Nov 18, 2020 -

Criswell Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Your feedback is appreciated as it allows us to investigate and look for areas of our operations that may need improvement.

October 21, 2020

I am huge car enthusiast and have bought numerous cars - Ferrari, Porsche, MB, Morgan. I have to say Russ is one of the very best salesman that I have worked with in the past 20 years. I give him very high More

by FLYNPCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Criswell Chevrolet responded

We are very pleased to read that Russell was able to exceed your expectations for what the car buying experience can be! Enjoy your new vehicle; we look forward to working with you again for all of your future automotive needs.

October 19, 2020

I have worked with a lot of new car salesmen. Russell Carter is the best! Honest, no pressure, and always available by phone, email, or text to answer questions. He treated my new Corvette order as if it More

by Charles Dohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Criswell Chevrolet responded

Congratulations on the purchase of your new Corvette! We are pleased that you are able to report that Russell helped you to have a straight forward, stress free experience!

October 16, 2020

I've been dealing with Gene Hoffman for nearly 30 yrs. Ive recommended him to all my friends over the years and every time the results are a very happy experience. So when it came time for me to purchase More

by Jlbremerhapp
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Oct 25, 2020 -

Criswell Chevrolet responded

Excellent! We value your continued relationship with Criswell and we are very pleased that Gene was once again able to help you find just the right vehicle!

October 14, 2020

Jose did a wonderful job!!! Very professional and very thorough!!! I would highly recommend him to anyone I know who is looking for a new or used vehicle. It may have been close to an hour drive to get t More

by ChrisT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Amaya Morales
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