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Criswell Chevrolet
Gaithersburg, MD
2,146 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,146 reviews
March 31, 2021
I have bought several cars from Russell and each experience gets better! Keep you the good work, Russell! You’re an asset to the organization. experience gets better! Keep you the good work, Russell! You’re an asset to the organization. More
by dannydrayton
Employees Worked With
March 31, 2021
Russell was excellent to deal with and was transparent in all of his communications with me. I was in and out in less than an hour including trading in my car. Peter from finance was great as well. Best c all of his communications with me. I was in and out in less than an hour including trading in my car. Peter from finance was great as well. Best car buying experience of my life. More
by Jeff M
March 31, 2021
Russell went above and beyond for this first time car buyer! He was so helpful in getting this deal done, not to mention patient with mom!!! Mr Eaton, who did our financing was amazing as well. Thank you buyer! He was so helpful in getting this deal done, not to mention patient with mom!!! Mr Eaton, who did our financing was amazing as well. Thank you for such a great experience! More
by jenaemarchand
March 30, 2021
Russell is great! Honest and straight forward. Quick response time. I will not be going to any other dealer for my further car purchases. Russell and team are amazing, highly recommend! response time. I will not be going to any other dealer for my further car purchases. Russell and team are amazing, highly recommend! More
by Luke
Employees Worked With
March 30, 2021
Russell was available at our convenience and located a vehicle quickly at another location. It had all we asked for. Nice and professional! Great experience vehicle quickly at another location. It had all we asked for. Nice and professional! Great experience More
by Kim Bosnic
Employees Worked With
March 30, 2021
My sales person Mario Adam’s was awesome! Very personable, very professional and very good at his job. I would give him 10 stars if I could. I will definitely be returning for purchases! Thank yo personable, very professional and very good at his job. I would give him 10 stars if I could. I will definitely be returning for purchases! Thank you so much! More
by saweisenberg
Employees Worked With
March 25, 2021
Overall great service everyone was helpful and knowledgeable. All my questions were answered. Everything from the trade in to the new van went off with no hiccups at all knowledgeable. All my questions were answered. Everything from the trade in to the new van went off with no hiccups at all More
by Ryan S
March 25, 2021
Was honest and addressed all my concerns even ordered second key free of charge and had alignment scheduled before I could even finish signing paperwork! second key free of charge and had alignment scheduled before I could even finish signing paperwork! More
by rtjohn57
March 25, 2021
The process was quick and easy. Mr. Hoffman very helpful, honest and he was very courteous. I am very happy with the excellent service I received. honest and he was very courteous. I am very happy with the excellent service I received. More
by cynthann10
Employees Worked With
Gene Hoffman
March 24, 2021
Super professional and friendly. Knows his product inside and out. Been buying cars for 25+ years and best experience I’ve ever had. Thank you Scott and Criswell Chevrolet! inside and out. Been buying cars for 25+ years and best experience I’ve ever had. Thank you Scott and Criswell Chevrolet! More
by Jon F. - New car buyer
