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Criswell Chevrolet
Gaithersburg, MD
2,187 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,187 reviews
November 23, 2024
Brian was awesome to work with! Very knowledgeable with the truck and great customer service. I will be sure to send any new customers his way. Very knowledgeable with the truck and great customer service. I will be sure to send any new customers his way. More
by dtfisher
November 18, 2024
Dina Bartolomeo Is the best Performance Service Advisor Criswell Chevrolet has ever had. She is the most professional and knowledgeable individual I have ever met. She completely won me over. She took the Criswell Chevrolet has ever had. She is the most professional and knowledgeable individual I have ever met. She completely won me over. She took the best care of me, kept me updated on the progress and walked me through the final stages of my maintenance. I couldn't be happier. I go where she goes. Thank you. More
by The Rose 1937
Employees Worked With
November 18, 2024
Hola fuimos a cambiar nuestro carro por un modelo mas nuevo,nos atendio Brian fue muy amable buen servicio nos dio buemos descuentos estamos muy contentos tenemos carro nuevo...excellence trabajo gracias nuevo,nos atendio Brian fue muy amable buen servicio nos dio buemos descuentos estamos muy contentos tenemos carro nuevo...excellence trabajo gracias. More
by pelucitagufi
Employees Worked With
November 17, 2024
Made buying my first new car a super easy and seamless process. No funky business and very happy with my new car. Everyone in the office was extremely helpful and friendly! process. No funky business and very happy with my new car. Everyone in the office was extremely helpful and friendly! More
by Ashley Louise Kerivan
November 15, 2024
We had such a wonderful experience working with Tamiko! He was very professional and made the process very stress free! He was very professional and made the process very stress free! More
by jcreasey86
Employees Worked With
November 14, 2024
Dealership is very easy to work with. Process of signing all the documents was very quick. Highly recommend Brian for your car needs. Process of signing all the documents was very quick. Highly recommend Brian for your car needs. More
by Ira
Employees Worked With
November 12, 2024
I'd like to thank Criswell Chevrolet and their outstanding Corvette specialist Mike Furman for making my very first new Corvette purchase an amazing experience. We arrived first thing in the morni outstanding Corvette specialist Mike Furman for making my very first new Corvette purchase an amazing experience. We arrived first thing in the morning for our delivery and Mike was personally wiping down our new E-Ray in the delivery area. Mike was able to walk me through the controls of the car and got it all set up and customized for me in advance of our ride back to Tampa Florida. I also worked with Dina in service to have a couple of aftermarket items added to the Corvette during PDI, so it was great to be able to pick it up knowing it had grill screens and ACS Rock Guards on it. I ordered my 2025 Corvette E-Ray from Mike Furman for his experience and knowledge on Corvettes, as well as the stellar reputation of Criswell Chevrolet, and I would do it all over again. Thanks again and keep waving!! More
by jkcornett
November 12, 2024
Mario was extremely helpful in the purchase of our GMC Yukon XL. He was knowledgeable and took the time to explain/demonstrate all of the vehicles extensive features. I would highly recommend Mario. Yukon XL. He was knowledgeable and took the time to explain/demonstrate all of the vehicles extensive features. I would highly recommend Mario. More
by kellysalins
Employees Worked With
November 12, 2024
Malcolm is one of the worst service people I ever dealt with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed with in my life he held my car for a week for a tire sensor and a key fob. Anytime they keep your car for longer than eight hours. They're supposed to give you a loaner. He kept my car for a week and call me every other day with an excuse, but would not give me a loaner car . I paid for a warranty to cover a loaner and most repairs. Since this was the second time they had to fix my tire sensor I already knew it was covered, but Malcolm refuse to give me my car without paying him $300 for the service and also it's been over a month and I still have no key fob. Another service rider had took over for him and honored the warranty. I paid $3500 for I feel as though I should be compensated for the week. I had no car also the month that I've been without a fob. Believe me if I could give them less than one star I would. Update Willie Lagos solved all the issues we previously had with our previous service advisor he went above and beyond we appreciate having a service advisor who takes extras steps to make sure he takes care of you in a proper timely manner More
by GW
Employees Worked With
Willie Lagos
November 10, 2024
Would recommend them. Was great from beginning to end purchased a new truck from them Was great from beginning to end purchased a new truck from them More
by jerryhuntzberry
