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Criswell Chevrolet
Gaithersburg, MD
2,146 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,146 reviews
July 30, 2021
I had a great experience buying my 2021 used Spark. It was smooth and easy! Thanks to Gene for his kindness and patience. He was really dirige fly and professional, he answered all my emails in a timely m was smooth and easy! Thanks to Gene for his kindness and patience. He was really dirige fly and professional, he answered all my emails in a timely manner and he even came to meet me on his day off. Thanks again Gene! More
by Gisele
Employees Worked With
Gene Hoffman
July 29, 2021
Great experience with Anthony Vattuone. Process was easy and fast. Thanks for your assistance. Will buy from Anthony again. Highly recommend Criswell to all in search! and fast. Thanks for your assistance. Will buy from Anthony again. Highly recommend Criswell to all in search! More
by tharris
Employees Worked With
Other Employees :
Jose Amaya Morales, Noah Anderson
July 28, 2021
Not a happy customer. I had my Camaro serviced at Criswell Chevrolet this week. I gave the service advisor a coupon that was mailed to my home, but the coupon was not applied when I picked up the ca Criswell Chevrolet this week. I gave the service advisor a coupon that was mailed to my home, but the coupon was not applied when I picked up the car and they couldn't find the original. Luckily I took a picture of it and the service manager still gave me the money off. The cost of the service was almost $250. In addition, to multiple additional fees on the invoice, they charged me a 3% fee for me to pay using my credit card. I found the credit card fee unreasonable. No other businesses charge a fee to pay them with a credit card. How else do people pay for car repairs. They said that I could avoid the fee by paying in cash, so I should have paid with one dollar bills and pennies. Lastly, Criswell did not wash my car as part of the service. I won't be back and I recommend people avoid using Criswell Chevrolet. More
by MrMatt
Employees Worked With
Victoria Parris
July 28, 2021
I have bought two cars from Criswell Chevrolet with Anthony Vattuone. Both experiences have been exceptional. Anthony is a consummate professional. He'll work hard for you and makes you feel that he is Anthony Vattuone. Both experiences have been exceptional. Anthony is a consummate professional. He'll work hard for you and makes you feel that he is genuinely working to get you the best deal possible. Also need to include the Service department. With my first purchase, I was changing the oil myself and could not get the oil filter off as it was over-torqued. The head of the service department literally drove his motorcycle over to my apartment and got it unstuck for me. Can't think of better customer service. I will be back for service & my next car purchase. More
by nathan.barash
July 21, 2021
I am from Chillicothe Ohio and bought a high end Ram 2500 truck from this dealership. I seen the truck while surfing online. I called the dealership and Mario answered. Wow what a personality. He gave me a w truck from this dealership. I seen the truck while surfing online. I called the dealership and Mario answered. Wow what a personality. He gave me a walk around video with his cell phone and went above and beyond to show me anything I asked for. I flew out the next day and he made this transition easy peasy. Give Mario Adams a call he a honest straight forward employee. martin Eblin More
by martin r eblin
Employees Worked With
July 20, 2021
The service was excellent and Chris Morgan the salesman made this buying experience the best I have ever had. I highly recommend him for any purchases. made this buying experience the best I have ever had. I highly recommend him for any purchases. More
by CwnAnnwn
Employees Worked With
Christopher Morgan
July 20, 2021
Chris was straight forward and honest. A pleasure to work with. Pete in Finance was also great to work with, The process was smooth and I felt I got a fair deal. work with. Pete in Finance was also great to work with, The process was smooth and I felt I got a fair deal. More
by Marvelhomes
July 19, 2021
My sales agent Mario was very personable and professional. He explained the process and answered my questions as well as addressed any concerns I had. I felt very comfortable and no pressure to professional. He explained the process and answered my questions as well as addressed any concerns I had. I felt very comfortable and no pressure to make a decision. I am please with my purchase. This my first time buying a Honda. For a pre-owned vehicle it looked new, as if it was never driven. I would definitely recommend Mario as a sales agent. More
by Claudia
Employees Worked With
July 17, 2021
Latest car purchase with Russell was easier than ever! Appreciate his ability to smooth out what could have been a complicated process. Drove into the dealership with my old car and out with a new car in Appreciate his ability to smooth out what could have been a complicated process. Drove into the dealership with my old car and out with a new car in less than 2 hours. More
by AJ
