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Criswell Chevrolet

Gaithersburg, MD

4.8
2,191 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,191 reviews

June 22, 2022

I didn't expect to purchase another car so soon, but the unexpected happened. I immediately called Russell. I have purchased many cars from him during his career at Criswell, and I have always felt good ab More

by Mlee314
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Criswell Chevrolet responded

We love hearing how happy our customers are with their new vehicles! Thank you so much for taking the time to reach out with this feedback for Russell and our Criswell team!

June 21, 2022

It was a pleasure working with Russell Carter in the purchase of my new Corvette. He clearly knows the car and is delightful to work with. Russell is a great representative of Criswell Chevrolet. More

by jking23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Criswell Chevrolet responded

Thank you highlighting the outstanding work of Russell and our Criswell team! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2022

We are a Chevy family. We love the excellent service that we receive every time we go into Criswell . Jose was a wonderful sales person. I recommend Criswell and Jose to my More

by tolson549
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaya Morales
Jun 24, 2022 -

Criswell Chevrolet responded

Thank you for your willingness to recommend Jose and our Criswell team to others! We look forward to working with you again for all of your future automotive needs!

June 20, 2022

Gene again did an outstanding job. He was knowledgeable, courteous, and went above and beyond. Very accommodating to our needs. Second truck purchase in the past few months from Gen More

by donna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Jun 24, 2022 -

Criswell Chevrolet responded

Congratulations on the purchase of your new vehicle! We appreciate hearing that you had a 5 star experience with Gene!

June 20, 2022

My Caffeine Metallic Corvette Convertible was delivered last week. My experience, from order to delivery was excellent! This transaction lead me to conclude that there is no place to buy a Corvette other More

by normanking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Witte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Criswell Chevrolet responded

Congratulations! We love hearing how happy our customers are with their new vehicles and we are ecstatic to read that you had an exceptional experience with Russell!

June 20, 2022

I really enjoyed working with Russell Carter, and also think that Criswell is a quality dealer - really good salespeople and dealerships are hard to find and these guys do it right. Russ had very informat More

by ScreenName
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Criswell Chevrolet responded

Excellent! Thank you for taking the time to let us know that you had an exceptional purchasing experience with Russell! We look forward to working with you again for all of your future automotive needs.

June 14, 2022

Excellent costumer service, I am very happy and satisfied with my purchase. Mr Russell helped me with my custom order from beginning and keep me updated until my car was delivered. More

by Cristian Benavides
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Criswell Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Enjoy your new vehicle and please don't hesitate to reach out if there is anything additional we can assist you with.

June 11, 2022

Service advisor was great. I was told my truck was out of alignment by approximately 1 inch with only 11000 miles. Ironically I listened to another service advisor tell another More

by Chavis.richard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Corwin helped us.
Jun 15, 2022 -

Criswell Chevrolet responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Your concerns have been shared with our management team.

Jun 15, 2022 -

Chavis.richard responded

I think with me overhearing a conversation about the same type and the same measurement on your alignment machine, maybe the machine should be calibrated. I think if you’re going to ask customers to make appointments then the customer should get their vehicle taken in and serviced at the time of the appointment and not be overbooked and have to wait for three hours. If I had known that I would not of wasted a Saturday waiting for three hours when I could’ve literally just done that on any other day. Still in this conversation no one has said who will fix my window vent I’ve already straightened out my license plate. Please look up my contact give me a call and arrange for my window vent to be fixed that would be the proper solution. Thank you

June 07, 2022

Noah was soo helpful when it came to helping out with picking a car for my father, he did a fantastic job and made sure my dad was taken care of More

by jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Anderson
Jun 10, 2022 -

Criswell Chevrolet responded

Excellent! Thank you so much for taking the time to highlight the outstanding work of Noah! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

June 07, 2022

Just got a new rapid blue Corvette convertible from Mike Furman and it looks amazing! I will be buying many more from him! I live in Alabama and it was a very easy process to get my car. Highly recommended More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Criswell Chevrolet responded

We are ecstatic to hear that you had a recommendation worthy experience with our team! Thank you again for choosing Criswell!

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