Criswell Chevrolet

When I hear the name Russell Carter, I think of Integrity, Friendly, Positive, Excellent Customer Service, No-nonsense kind of guy. Never had a more easier car purchase before. Offered my graduatin Integrity, Friendly, Positive, Excellent Customer Service, No-nonsense kind of guy. Never had a more easier car purchase before. Offered my graduating daughter a great car at a great price - even when others were gouging prices - specially in Virginia. Criswell in Maryland is the place and Russel Carter is the name. Air Force - Fly High! More

This review is definitely pass due! ! First of all I would like to thank the sales team and sales manager jason for an outstanding job locating our 2022 trailblazer,after searching high ! First of all I would like to thank the sales team and sales manager jason for an outstanding job locating our 2022 trailblazer,after searching high and low with the shortages and high demand for the trailblazer Jose Amaya Morales went above and beyond his duties to make sure we got everything we wanted he nailed it and when I say nailed it that's exactly what I mean ,his customer service was outstanding we spoke with him for 15min on the phone told him exactly what we wanted as far as features and colors we were interested in before hanging up he said quote ill find it !!!! It was exactly 15 min later he called back and said I have 1 but it's an hour away could we come the next day to look at it , I told him if you can get it to criswell gaithersburg today you definitely have a sale !!!! Low and behold he calls back to tell me hes going to pick it up himself and it will be at the dealershipat 430 we promised to meet him to take delivery of 2022 RS trailblazer there it sat at 430 on the dot in front of show room !!!! Great job jose the price, the attention to details , your outstanding customer service truly made car shopping very easy and extremely comfortable. Kudos to you and the sales manager jason and our finance guy don who got us in and out quick !!! You guys truly outdid yourselves this is honestly what car buying should be about, you all exceeded our expectations. Great salesmanship and extremely knowledgeable about the products you sell 👌 definitely would buy our next car from criswell. Thanks so much for your expertise guys definitely a loyal customer. Ps thanks for restaurant recommendation!!!! Awsome sales team !!!! Sincerely Victor & Amit More

Had a great experience with Gene at criswell Gaithersburg. Honest, friendly and made the whole experience very comfortable. Never felt pressured, as I have in past experiences elsewhere. Highly Gaithersburg. Honest, friendly and made the whole experience very comfortable. Never felt pressured, as I have in past experiences elsewhere. Highly recommend! More

Below zero. Had our car taken to Criswell in Gaithersburg by the tow truck so they could service it in the morning. We needed the water pump to be replaced. The Had our car taken to Criswell in Gaithersburg by the tow truck so they could service it in the morning. We needed the water pump to be replaced. The parts cost $377.98, the service fee was $52.95, and the labor cost, for them to replace the water pump was $1005.00. Our total bill was over $1500. I would provide a 0 star rating but it will not let me submit with less than a zero. More

Dan Hornick makes buying a car a pleasure. He is responsive, takes care of administrative details and actually tries to save me money! He is responsive, takes care of administrative details and actually tries to save me money! More

Gene was quick efficient and helpful in our company truck purchase. I have purchased a number of vehicles from Criswell since 1982. I have always had impeccable service and a good experience in dealing with purchase. I have purchased a number of vehicles from Criswell since 1982. I have always had impeccable service and a good experience in dealing with Gene and Criswell Chevrolet. More

This is my third car with Anthony Vattuone from Criswell Chevrolet. Getting a 2022 car is challenging right now, but Anthony helped me order my Equinox and kept me updated regularly until the SUV arrived. Chevrolet. Getting a 2022 car is challenging right now, but Anthony helped me order my Equinox and kept me updated regularly until the SUV arrived. Anthony is more like family than a salesman. I also worked with Don Boone for the financing. He understood my needs and worked with me to get the monthly fee I needed. I will buy future cars from Criswell Chevrolet because I love their customer service. More

I have purchased 4 or 5 cars over the years and have had an excellent experience every time! an excellent experience every time! More

Russell made buying a car actually fun! I needed a new car and was not looking forward to going into a car dealership. I was expecting the typical experience. I was pleasantly surprised when I went into C car and was not looking forward to going into a car dealership. I was expecting the typical experience. I was pleasantly surprised when I went into Criswell and worked with Russell. He was positive, very efficient, and valued my time. He always contacted me when he said he would and he was able to find the exact SUV I wanted. Which was no easy task with the microchip shortage. The SUV took about a month to come in and throughout the whole time Russell kept in contact with me every week to give me updates. He let me know what was happening with the SUV, when it got its microchip, when it was shipped out, and updates as to where it was. He also helped me to figure out about how much the monthly payments would be for the SUV before it got here so I would feel more comfortable. When the SUV was delivered he came in on his day off so I could get it. Russell was very knowledgeable about all of the features of the SUV and went over and showed me how to use all of them. He also said I could contact him, even after he had sold me the SUV, if I had any questions about it. I would definitely go back to Russell to buy another car and I will recommend him to anyone I know who needs a vehicle. He is truly amazing and Criswell is very fortunate to have him as an employee! More