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Criswell Chevrolet
Gaithersburg, MD
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,144 reviews
March 20, 2022
Great experience at a car dealership. Russell made things move quickly, this is the second auto bought through him. I will be using him the next time around too ! Russell made things move quickly, this is the second auto bought through him. I will be using him the next time around too ! More
by Jnmsl8r
Employees Worked With
March 19, 2022
My family's experience purchasing a car with Russell was fantastic. Simple, easy to follow and we were kept up to date along the way. Easiest car purchase I've had. Thank you Russell! fantastic. Simple, easy to follow and we were kept up to date along the way. Easiest car purchase I've had. Thank you Russell! More
by Evan C
Employees Worked With
March 16, 2022
Russell did a great job keeping me informed every step of the way during the lengthy process of ordering my 2022C8 Corvette. the way during the lengthy process of ordering my 2022C8 Corvette. More
by Crtrado
Employees Worked With
March 16, 2022
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… You get Russ. Instead.Together Russ Carter and Criswell Chevrolet set the bar across th Prepare mentally for the oncoming “pushy salesmen.” And then… You get Russ. Instead.Together Russ Carter and Criswell Chevrolet set the bar across the board for perfect customer service experience. From the moment I reached out with a brief inquiry,Russ was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!I had a very special circumstance going into this that required patience that was met with just that, the whole way through.You have to go see Russell Carter for all your car buying needs! More
by dvalltos
March 10, 2022
After much consideration, my husband and I decided to trade in our Yukon and get a more gas efficient vehicle. I reached out to Russell, who was extremely accommodating and patient. He was straight forwa trade in our Yukon and get a more gas efficient vehicle. I reached out to Russell, who was extremely accommodating and patient. He was straight forward with us and did what he could to help us get into the vehicle that suited our needs. The entire process was smooth (minus a technology glitch to no fault of Russell's). We are very happy with our experience with Russell and Criswell. As this isn't my first time purchasing a car with Russell's help, I'm sure it won't be the last. More
by Stephanie S.
Employees Worked With
March 07, 2022
Gene was amazing and easy to work with he made sure I got the car I was asking about ready for me. I would definitely recommend him if you looking for your next vehicle! the car I was asking about ready for me. I would definitely recommend him if you looking for your next vehicle! More
by Torre
Employees Worked With
Gene Hoffman
March 04, 2022
Gene is great ,cares about his customer , knowledgeable , honest easy to contact . My 2 Nd car purchase from Gene and would recommend him highly !! honest easy to contact . My 2 Nd car purchase from Gene and would recommend him highly !! More
by dcfirebye
Employees Worked With
Gene Hoffman
March 03, 2022
Working with Gene to find a new work truck was a great experience! With the current times and super limited availability for any vehicles, Gene was able to get us setup with our new truck where no one els experience! With the current times and super limited availability for any vehicles, Gene was able to get us setup with our new truck where no one else within what seems like 500 miles could do! Look forward to working with him again in the future. Straight shooter on everything and I greatly appreciate that. More
by Marc
Employees Worked With
Gene Hoffman
March 02, 2022
Excellent customer service. Honest and reliable. This has become my go to place for service and vehicle purchases. Honest and reliable. This has become my go to place for service and vehicle purchases. More
by Karma.Stith01
Employees Worked With
February 24, 2022
Hands down best salesmen! ! He always goes above and beyond for his customers. He takes his time to ensure his customers are completely satisfied with their purchase!! ! He always goes above and beyond for his customers. He takes his time to ensure his customers are completely satisfied with their purchase!! More
by Heather
Employees Worked With
Gene Hoffman
