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Criswell Chevrolet

Gaithersburg, MD

4.7
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,144 reviews

June 11, 2022

Service advisor was great. I was told my truck was out of alignment by approximately 1 inch with only 11000 miles. Ironically I listened to another service advisor tell another More

by Chavis.richard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Corwin helped us.
Jun 15, 2022 -

Criswell Chevrolet responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Your concerns have been shared with our management team.

Jun 15, 2022 -

Chavis.richard responded

I think with me overhearing a conversation about the same type and the same measurement on your alignment machine, maybe the machine should be calibrated. I think if you’re going to ask customers to make appointments then the customer should get their vehicle taken in and serviced at the time of the appointment and not be overbooked and have to wait for three hours. If I had known that I would not of wasted a Saturday waiting for three hours when I could’ve literally just done that on any other day. Still in this conversation no one has said who will fix my window vent I’ve already straightened out my license plate. Please look up my contact give me a call and arrange for my window vent to be fixed that would be the proper solution. Thank you

June 07, 2022

Noah was soo helpful when it came to helping out with picking a car for my father, he did a fantastic job and made sure my dad was taken care of More

by jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Anderson
Jun 10, 2022 -

Criswell Chevrolet responded

Excellent! Thank you so much for taking the time to highlight the outstanding work of Noah! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

June 07, 2022

Just got a new rapid blue Corvette convertible from Mike Furman and it looks amazing! I will be buying many more from him! I live in Alabama and it was a very easy process to get my car. Highly recommended More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Criswell Chevrolet responded

We are ecstatic to hear that you had a recommendation worthy experience with our team! Thank you again for choosing Criswell!

June 01, 2022

I only give reviews for exceptional service, and I'm very pleased to do this for Anthony Vattuone at Criswell. Not only was he easy to work with, knowledgeable, honest, and responsive, but he went above and More

by Darren
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bart Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us. We are ecstatic to hear that our team was able to help you through this process. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 31, 2022

Gene is the best. Third car I have purchased from Criswell and Gene in the past 6 years. No surprises, just easy stress free experience. More

by stateboy90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Jun 02, 2022 -

Criswell Chevrolet responded

Excellent! Thanks so much for your continued relationship with Criswell! We appreciate hearing that Gene and our Criswell team continue to provide you with top notch service that keeps you coming back!

May 14, 2022

My car horn suddenly stopped working and after researching potential issues, i.e., replacing the fuse, I determined that my Equinox needed to be brought into the dealership. Charles Patterson was More

by saleaweigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Patterson
May 17, 2022 -

Criswell Chevrolet responded

Excellent! We are so happy to hear that Charles and his team were really able to help you out! Thanks again for choosing Criswell.

May 12, 2022

Mario made the experience of buying my first car truly amazing!!! The process was seamless and Mario was very patient in explaining my options. I would 1000% recommend Mario to anyone looking to purchase More

by Lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Criswell Chevrolet responded

We are delighted to hear that you had a recommendation worthy experience with Mario and our team! If there is anything additional we can assist you with, please don't hesitate to reach out to any of our team members.

May 05, 2022

Anthony and his team were outstanding! I highly recommend him and this dealership. I drove 500 miles + to buy from these folks. More

by Pheflin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Criswell Chevrolet responded

Thanks so much for going out of your way to work with our extraordinary team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 03, 2022

Easy to work with. Great communication during the whole car buying experience. Would definitely recommend. More

by Jason.d.gruver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Criswell Chevrolet responded

We are very pleased to hear that you had a recommendation worthy experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 03, 2022

Anthony was timely and knowledgeable about what I wanted to know. I would recommend him to anyone. More

by victorcanavra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Moon
May 05, 2022 -

Criswell Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for choosing Criswell!

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