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Criswell Chevrolet

Gaithersburg, MD

4.7
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,144 reviews

December 06, 2022

Gene was very knowledgeable, friendly and comforting. I had not purchased a car before and he made it stressless and funny. Humorous and professional! I would recommend him to anyone when looking to purc More

by Jking0402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Dec 08, 2022 -

Criswell Chevrolet responded

We are ecstatic to hear that Gene was able to put you at ease and help you to have a recommendation worthy car purchasing experience! Thank you again for choosing Criswell!

December 06, 2022

I have bought a lot of Chevys from Gene. I like his personality, responsiveness and ability to get me the car I want. I would go to no one else but Gene for a Chevy. Wish all car sales per More

by Ugtriantist
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Dec 08, 2022 -

Criswell Chevrolet responded

Congratulations on your recent purchase! We are delighted to hear that Gene helped you to have a smooth and stress free purchasing experience.

December 06, 2022

Dina took care of my display issue on my 2017 Corvette Z06. It turned out to be a simple adjustment that I couldn't figure out myself. Great job! As usual, Dina provided professional, courteous, and knowl More

by Fmagna3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Bartolomeo
Dec 08, 2022 -

Criswell Chevrolet responded

Thanks so much for taking the time to highlight the outstanding work of Dina and her team! If you have any further questions, please give us a call. We're always happy to help!

December 02, 2022

I inquired about a Corvette Z06 and was disappointed to learn they are not taking orders More

by Eziembro
Recommend Dealer
No
Employees Worked With
Mike Furman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Criswell Chevrolet responded

Thank you so much for taking the time to share this feedback with us. We empathize with your frustration and we hope to be of assistance to you again in the future.

December 01, 2022

I have always found the service very satisfactory. Would have rated 5 stars except for the annoying incidents of changing my operational settings every service event. Last month my Bluetooth connectio More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crowing Peña (do not believe he is at fault)
Dec 03, 2022 -

Criswell Chevrolet responded

While we are disappointed to hear about your frustration, we welcome this constructive feedback as a prompt to assess areas of our processes that may need improvement.

November 30, 2022

Russell is the absolute best in the business. Super professional, super transparent, and made the process of getting my custom built suburban easy as possible (despite the supply chain challenges More

by joshua.r.burton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Criswell Chevrolet responded

Thank you for taking the time to highlight the outstanding work of Russell! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

November 26, 2022

My buying experience was amazing! Gene was incredibly quick and responsive and this was the first time I purchased a car mostly remotely and was in and out physically in less than an More

by Matthew
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gene Hoffman
Nov 28, 2022 -

Criswell Chevrolet responded

Congratulations on your recent purchase! We are so happy to hear that you had a 5 star experience with our team!

November 22, 2022

I couldn't be more pleased with the car buying experience provided by Anthony and Criswell Chevrolet. Absolutely no sales pressure was applied. Anthony was very knowledgable, cheerful, and pleased to help. More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2022 -

Criswell Chevrolet responded

We are so happy to hear that Anthony was able to exceed your expectations for what the car buying experience can be! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

November 21, 2022

I will start off by saying there are few things I enjoy less in life than purchasing a car. I'm actually fairly happy that most cars are now sold at MSRP, because the whole concept of either the dealer win More

by Dave
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us! We are so happy to hear that you had such a great experience with our team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

November 18, 2022

Started buying cars from Russell back in 2014 and I’ll never buy them from anyone else again. He’s such a great, knowledgeable, honest and easygoing salesman. He’s also very responsive to your needs. T More

by Emmett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us! We are so happy to hear that Russell consistently provides you with top notch service that keeps you coming back!

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