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Criswell Chevrolet
Gaithersburg, MD
2,190 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,190 reviews
March 31, 2023
From the moment we first contacted Criswell Chevrolet and Russell Carter, the experience has been superior! Russell is easy to work with, responsive, and a consummate professional. Buying a car in the curren Russell Carter, the experience has been superior! Russell is easy to work with, responsive, and a consummate professional. Buying a car in the current economy and under the current global situation was initially a concern, but Russell and Criswell removed all the blockers. My wife and I need to buy another car in just 4 months and we are absolutely calling Russell first. More
by Jim Valerio, Mount Airy, MD
March 29, 2023
On point, didn’t try to up sell me, quick and easy car buying! Will definitely purchase from Russell again. buying! Will definitely purchase from Russell again. More
by Lana927
Employees Worked With
March 29, 2023
Got recommended to Russell by a good buddy of mine and I could not be happier with my decision! Thank you to Russell and the Criswell team for my new Bolt!! could not be happier with my decision! Thank you to Russell and the Criswell team for my new Bolt!! More
by Uncle C
Employees Worked With
March 29, 2023
This is my 3rd car from Russell and he said a always a pleasure to work with. Russell is relaxed and fun while being organized, expedient, and knowledgeable. I will definitely be returning when the time c pleasure to work with. Russell is relaxed and fun while being organized, expedient, and knowledgeable. I will definitely be returning when the time comes for my 4th vehicle. More
by Michael Krzysztofik
Employees Worked With
March 28, 2023
Russell was so incredibly helpful and responsive. We told him exactly what we wanted and he found the exact match. He was very forthcoming and there was no need to haggle. he removed all the stres We told him exactly what we wanted and he found the exact match. He was very forthcoming and there was no need to haggle. he removed all the stress from buying our new minivan. More
by drbone13
Employees Worked With
March 26, 2023
The no hassle no stress help is appreciated. I felt like I could take my time and look around and all answers were answered immediately. We had a very pleasant experience. I felt like I could take my time and look around and all answers were answered immediately. We had a very pleasant experience. More
by Rcratliff55
March 26, 2023
Wow! First we stopped past the new car showroom & manager informed us that all new corvettes outside were preorder & sold. Manager suggested we visit the First we stopped past the new car showroom & manager informed us that all new corvettes outside were preorder & sold. Manager suggested we visit the pre-owned side because they had 2 corvettes certified. Great customer service from General Manager, Robert Beckett in Sales & Finance Office Rep. We purchased the red corvette convertible & had our other car detailed. Robert is great & he helped me via telephone operate the convertible after I forgot how to. Great character, great service, & fair pricing & quality people. You are great, thank you. Continue to be great :) More
by Lanephd
March 21, 2023
Chris is the absolute best. I not only received top dollar for my trade in, but I received the Exact car I wanted . Chris went to great measures to find exactly what we were loo I not only received top dollar for my trade in, but I received the Exact car I wanted . Chris went to great measures to find exactly what we were looking for and delivered it with exemplary customer service . More
by angeladc1706
Employees Worked With
Christopher Morgan
March 19, 2023
Russell was amazing to work with. He was honest, responsive, helpful, and did everything he could to make this an easy and positive process - especially important today. Highly recomm He was honest, responsive, helpful, and did everything he could to make this an easy and positive process - especially important today. Highly recommend Russell to everyone. More
by SMN1234
Employees Worked With
March 14, 2023
We had wonderful experience with Russell with the purchase of recent Bolt 2023. Russell responded almost immediately to all my queries with enough details. Proactively provided the status or updates purchase of recent Bolt 2023. Russell responded almost immediately to all my queries with enough details. Proactively provided the status or updates on the order. No gimmicks or cheating techniques you see from some dealerships. I strongly recommend Russell and Criswell Chevrolet. More
by prasad kuppa
Employees Worked With
